The male member of staff (I have forgotten his name) that dealt with our enquiries was very knowledgeable, helpful, friendly and patient. Nothing was too much trouble.
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See what reviewers are saying
Two trips - one in Europe - one International - From start to finish, the team arranged both trips smoothly and confidently, giving me peace of mind. I would highly recommend the Ipswich branch to an... See more
Company replied
I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday... See more
Company replied
Brilliant service 😃 very friendly staff and when trying to sort our holiday nothing was too much trouble. Excellent
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
604 reviews
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Reply from Hays Travel - Ipswich
Thank you for your kind review - Thanks, Sophie - Branch Manager
The sales assistant was very polite
The sales assistant was very polite, helpful and understood our needs
20 July 2025
Reply from Hays Travel - Ipswich
Hello Elaine, thank you for taking the time to leave me a review it was a pleasure booking your holiday. Kind Regards - Ele, Travel Consultant
Helpful, professional
Extremely helpful service by Reece who arranged a flight for us at short notice
16 July 2025
Reply from Hays Travel - Ipswich
Thank you for your kind words, please come back anytime :) - Reece
They are excellent sorted out my…
They are excellent sorted out my queries and booking was easy. All done with friendliness and smiles
17 July 2025
Reply from Hays Travel - Ipswich
Thank you Sharon for your kind review. It is always a pleasure to see you instore & to help you book your holiday! Thanks, Hollie - Travel Consultant
Reply from Hays Travel - Ipswich
Hello Sonia. Thank you for your review, it was a pleasure booking your amazing trip to Canada. Kind Regards, Ele - Travel Consultant
Hays ipswich, thank you Ele :-)
We have never been on holiday before kepted seeing hays travel come up on my Facebook, noticed there was one in Ipswich, our plan was to go to Greece, Ele was lovely helped us find amazing holiday in greece, everyone in hays ipswich was really nice, well done, I bet you make alot of people's dreams come true, there's no way I could of booked a holiday on my own thank you, looking forward to going on holiday with my boys :-) ill be back soon :-)
9 July 2025
Reply from Hays Travel - Ipswich
Hello Katie, thank you for your wonderful review, it was pleasure assisting you with your holiday. Kind Regards Ele - Travel Consultant
Hays travel ipswich.
I was very happy with the service I received, Sophie was very helpful and professional about the holiday she sold to me.
6 July 2025
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, it is much appreciated, it was great to book your holiday for you and to see you both in-store. Thanks, Sophie - Branch Manager
The staff are friendly and helpful even…
The staff are friendly and helpful even the managers!
I keep shopping at hays.
6 July 2025
Reply from Hays Travel - Ipswich
Hello Kevin, thank you for your review, it was a pleasure booking your holiday for you. Kind Regards, Ele - Travel Consultant
Great service
1 July 2025
Reply from Hays Travel - Ipswich
Thank you for booking with us and your great review, it was my pleasure to book your holiday for you. Thanks, Ele - Travel Consultant
I think Tiffany know what we want…
I think Tiffany know what we want better than we do making it quick and fuss free
28 June 2025
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a lovely review I will pass it on to Tiffany when she is back instore. Thanks, Sophie - Branch Manager
Ele was very helpful and friendly…
Ele was very helpful and friendly booking our holiday, we will definitely be back to book our next holiday.
12 June 2025
Reply from Hays Travel - Ipswich
Hello Helen, thank you for your lovely review. Looking forward to helping you book your next holiday!
Kind Regards, Ele - Travel Consultant
It was so polite and so easy to book…
It was so polite and so easy to book through , Hollie was so clear with every thing we wanted to know ,and also very pleasant to book our lifetime holiday , great experience, will definitely be booking through hays again , thank you Mel & carl
21 June 2025
Reply from Hays Travel - Ipswich
Thank you for your lovely review! It was a pleasure to help you book your dream holiday & hope that you are excited! Kind regards, Hollie - Travel Consultant :)
Great service as always
Great service as always. Such a nice new shop having moved location! Team super friendly and always find me what I’m looking for
thank you 🤩
11 June 2025
Reply from Hays Travel - Ipswich
Hi Nicola, thank you for your lovely review it was a pleasure assisting you with your holiday.
Ele - Travel Consultant
First class service.
Tiffany was very pleasant and very professional.every thing explained clearly and helpfully.look forward to dealing with her again.
8 June 2025
Reply from Hays Travel - Ipswich
Thank you for the kind review, it was such a pleasure booking this once in a lifetime trip for you both :) - Tiffany AM
Nothing was too much trouble …
Nothing was too much trouble made to feel very welcome and a valuable customer
4 June 2025
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, it was our pleasure to help. Thanks, Sophie - Branch Manager
This was the first Cruise we have booked and Reece was really helpful
This was the first Cruise we have considered and felt it important to go through a trusted Travel Agent. We have booked holidays before with Hayes and always been happy with the service. This time it was a brilliant experience. We feel we have booked the right cruise for us to the right destinations. Our
1 June 2025
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a lovely review, I am glad to hear you are happy with the service you received instore and Reece's assistance. Thanks, Sophie - Branch Manager
To be honest
To be honest, I was disappointed in my visit to Hays Travel.
They took a £400 deposit which was acceptable.
But it came out of my bank twice.
I'm still waiting for them to reimburse me for £400.
30 May 2025
Reply from Hays Travel - Ipswich
Thank you for the review, I am pleased that we managed to rectify the glitch in the system whilst you was instore. I do apologise the banking process is holding up your refund hopefully you have received it by now. Thank you again for booking with us- Tiffany Assistant Manager
From the moment we walked in to your…
From the moment we walked in to your shop Reece was friendly, professional and helpful. We had found the holiday we wanted through Tui, but it was a lot cheaper. After seeing evidence Reece worked to match the quote.
We felt looked after and not rushed. We have never used Hays before but will certainly be regular customers now.
Thank you Reece for your hard work, lovely manner and sense of humour.
26 May 2025
Reply from Hays Travel - Ipswich
Thank you so much for your kind words, you were a pleasure to have in store and I enjoyed meeting you both. Please come back anytime to see us! - Reece, Apprentice
Reply from Hays Travel - Ipswich
Thank you for your kind review. It was a pleasure to help you get your holidays booked & hope that you enjoy them! Kind regards, Hollie - Travel Consultant
Reply from Hays Travel - Ipswich
Hello Karen, thank you for leaving us a review, we will pass this onto Tiffany.
Kind Regards - Ele, Travel Consultant
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