The male member of staff (I have forgotten his name) that dealt with our enquiries was very knowledgeable, helpful, friendly and patient. Nothing was too much trouble.
Company replied
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See what reviewers are saying
Two trips - one in Europe - one International - From start to finish, the team arranged both trips smoothly and confidently, giving me peace of mind. I would highly recommend the Ipswich branch to an... See more
Company replied
I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday... See more
Company replied
Brilliant service 😃 very friendly staff and when trying to sort our holiday nothing was too much trouble. Excellent
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
604 reviews
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as always
as always , its the staff that make it a great experience. friendly, helpful and knowledgeable .
7 June 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, it was my pleasure to assist with booking your holiday. Thank you, Sophie - Branch Manager
The girls in the office work together…
The girls in the office work together as a very good team. They found me an excellent hotel that has excellent facilities.
7 June 2026
Reply from Hays Travel - Ipswich
Thank you for the kind review it was a pleasure booking this holiday for you- Ellie Apprentice
The lady who delt with us was so…
The lady who delt with us was so helpful she had a wealth of knowledge which made it very easy for us.
14 June 2026
Reply from Hays Travel - Ipswich
Aw thank you both for the kind review it was a pleasure booking your cruise for you both- it will come around soon enough- Tiffany Assistant Manager
Tiffany was very friendly and went out…
Tiffany was very friendly and went out of her way to get us the holiday i had enquired about. Nothing was too much trouble she kept me informed with all she was doing. A bug thank you, i will definently book with Hays again
7 June 2026
Reply from Hays Travel - Ipswich
Aw thank you for the kind review it was my absolute pleasure booking this for you and getting a price that you would like- Tiffany Assistant Manager
I have booked a few holidays with you…
I have booked a few holidays with you over the years and you have been very helpful
30 May 2026
Reply from Hays Travel - Ipswich
Barry,
We are so pleased to hear this! Thank you for your continued loyalty and kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review. I'm so glad we could help get your holiday booked.
Ellie R
Apprentice Travel Consultant
Ellis was extremely helpful and very…
Ellis was extremely helpful and very friendly, a pleasure to do business with her.
3 June 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, it was a pleasure being able to book your holiday.
Ellie R
Apprentice Travel Consultant
Holiday sorted very quickly and…
Holiday sorted very quickly and efficiently, very friendly staff
2 June 2026
Reply from Hays Travel - Ipswich
Thank you for taking time to leave us a review it was a pleasure as always booking your holiday for you - Ele S, Travel Consultant
Sophie was brilliant with me throughout…
Sophie was brilliant with me throughout the booking process especially with the number of times I changed my mind haha. She really helped get the best deal for me and my family
31 May 2026
Reply from Hays Travel - Ipswich
It was absolutely no trouble at all my pleasure to help get this sorted for you and your family and I hope you have an amazing time. Thanks, Sophie - Branch Manager
Reply from Hays Travel - Ipswich
Thank you taking the time to leave a review it was my pleasure to book your Cruise for you and I hope you have an amazing time - Thanks, Sophie - Branch Manager
Amazing service
The person who served us could not have been anymore helpful, and had continued to provide incredible service to us over the course of the 6 months since booking. Cannot recommend more.
16 January 2026
Reply from Hays Travel - Ipswich
Thank you very much for your kind review, I hope you have an amazing trip! - Reece, Travel Consultant
Ele was fantastic with helping us to…
Ele was fantastic with helping us to decide our family holiday and getting all our requirements ticked! We will definitely be booking all future holidays this way. Thank you Ele
23 May 2026
Reply from Hays Travel - Ipswich
Hello Steph, thank you so much for taking time to leave me a review it was a pleasure getting your holiday booked for your family. Kind Regards Ele S - Travel Consultant
Reply from Hays Travel - Ipswich
Thank you for the kind review, it was a pleasure finding you what I hope is the perfect hotel Tiffany Assistant Manager
The team were determined to find the…
The team were determined to find the right holiday for us, even after their initial enquiries were way over budget.
9 May 2026
Reply from Hays Travel - Ipswich
Hello Tim, thank for taking time to leave us a review. So pleased we were able to find you your holiday. Kind Regards Ele S - Travel Consultant
What made the entire experience so…
What made the entire experience so special and memorable was the attention to detail that Hays travel Ipswich had done for us . Given the the nature of circumstances that had changed the whole way of travelling in the world.
Made us feel a bit uncomfortable alongside being uneasy. But the Team in Ipswich kept us updated which made us feel that they were actually travelling with us ❤️ The hotels were amazing so much so we have booked again next year and this time we are bringing more family members that’s how much confidence we have in our Travel agents. Big up team members of Hays Ipswich ❤️
12 May 2026
Reply from Hays Travel - Ipswich
Thank you for the wonderful review. It is always our pleasure booking both of your holidays and we love to see the photos of your travels Many Thanks Tiffany Assistant Manager
The lady was really helpful and…
The lady was really helpful and listened to what we wanted and guided us through all options
17 May 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, it was my pleasure to help book your holiday for you. Thanks, Sophie - Branch Manager
Expert knowledge.
Tiffany was so enthusiastic and knowledgeable. Really seemed to know the best options and managed to find a price we were prepared to pay
14 May 2026
Reply from Hays Travel - Ipswich
Thank you for the very kind review I was more than happy to help you. I'm glad we got the right resort for you I think it will be an amazing birthday break- Tiffany Assistant Manager
Reply from Hays Travel - Ipswich
Thank you Kate it is always my pleasure booking your flights for you- Tiffany Assistant manager
Sophie from the Ipswich store was…
Sophie from the Ipswich store was really helpful in helping us book our holiday
10 May 2026
Reply from Hays Travel - Ipswich
Thank you so much for your lovely review it was my pleasure to help - Thanks, Sophie - Branch Manager
Hays Travel Ipswich
I made a holiday phone booking with Ele from Hays Travel Ipswich, and also visited and saw Reece to arrange seat bookings. I cannot speak too highly of both of them. They were very efficient, very informative and very friendly. Thank you both so much for your help.
8 May 2026
Reply from Hays Travel - Ipswich
Thank you very much for your kind words, it was a pleasure sorting your trip and having you in store, please come back anytime. - Reece, Travel Consultant
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