I have been booking holidays with Karen for the last 20 years and have always received 1st class service and advice. Importantly if a message is left I always get a call back and when Karen says she w... See more
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Karen was brilliant, very informative, very responsive and the booking process has been really simple and smooth with her. We have already asked her to look at something else for us and that won’t be... See more
Dealing with Karen has been an absolute delight. She has been so efficient and professional - swift to answer any queries (of which I had many)! She was patient, clear with her information and offered... See more
Straight forward, simple process, knowledgable staff and quick response to any queries. Can't ask for any more to be honest. An easy experience again
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Karen Green, CF3, Cardiff, United Kingdom
- 2921432167
5.0
Excellent
914 reviews
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Karen has been our go to Travel agent…
Karen has been our go to Travel agent for a number of years, she is very easy to deal with and deals with any questions/issues promptly. Wouldn’t go anywhere els.
29 January 2026
Reply from Hays Travel - Karen Green
Thanks so much Martin and I hope you both have an amazing anniversary in St Lucia
Karen is great finding you the right…
Karen is great finding you the right places for you to go. Often with personal recommendations.
27 January 2026
Reply from Hays Travel - Karen Green
Thanks so much June and enjoy Lanzarote
Karen goes above and beyond to get you…
Karen goes above and beyond to get you the right holiday . Thank you
19 January 2026
Reply from Hays Travel - Karen Green
Thanks so much Michelle and have a fab time in Greece
Karen was very helpful and phoned back…
Karen was very helpful and phoned back when needed.
18 January 2026
Reply from Hays Travel - Karen Green
Than you so much Frances and also for entrusting me with this trip of a lifetime
Professional and friendly
Karen was helpful and friendly throughout, from point of contact until booking. We have booked a few holidays and will continue to do so with Hays purely because of Karen . Thankyou
24 January 2026
Reply from Hays Travel - Karen Green
Thanks so much Julie and have a lovely time in Benidorm
Always a great experience booking our…
Always a great experience booking our trips away. This is our third cruise booked with Karen after recommendation from family. Always quick to reply to our enquiries and questions. Booking is always straightforward too. Would definitely recommend.
24 January 2026
Reply from Hays Travel - Karen Green
Thanks so much Helen and have a wonderful time on the cruise
Reply from Hays Travel - Karen Green
Thanks so much and have a wonderful time in Tunisia
Good customer service and very helpful.
25 January 2026
Reply from Hays Travel - Karen Green
Thanks so much Kevin and enjoy Ibiza
Karen was brilliant got us a great…
Karen was brilliant got us a great price at a great hotel
25 January 2026
Reply from Hays Travel - Karen Green
thank you so much and I hope you have a lovely time in La Palma
Karen always go over and above to find…
Karen always go over and above to find good deals and help in booking the best holiday for you. Highly recommend.
25 January 2026
Reply from Hays Travel - Karen Green
Thans so much Michelle and I hope you all have a lovely time on the cruise
Booking holidays
Karen went out of her way to get myself and my friend the holiday we wanted and at a good price. I have been booking holidays with Karen for over 20 years and have always been happy with the service I have received. She goes over and beyond to help me.
24 January 2026
Reply from Hays Travel - Karen Green
Thanks so much Ann and have a lovely time in Rome
Great experience
Karen was incredibly helpful and sorted out our holiday. Will definitely use her again
15 January 2026
Reply from Hays Travel - Karen Green
Thanks so much Elaine and have a lovely time in Madeira
Karen was great
Karen was great, super friendly and very helpful offering to look at dates/flight times to really find what wed like best.
She was really knowledgeable and not pushy at all. Made the booking process a pleasure, we're just so excited for our holiday now!
24 January 2026
Reply from Hays Travel - Karen Green
Thanks so much and have a wonderful time in Dubai
Always helpful and quick in giving a…
Always helpful and quick in giving a quote. Nothing is too much trouble for Karen.
22 January 2026
Reply from Hays Travel - Karen Green
Thanks so much Phil and have a lovely time on the cruise
Reply from Hays Travel - Karen Green
Thanks so much Alex and I hope you all have a lovely time in Majorca
Always a great service from Karen
Always a great service from Karen, nothing is ever an issue. Highly recommended
19 January 2026
Reply from Hays Travel - Karen Green
Thank you so much Molly and have a wonderful time in Dubai
Karen was very efficient in contacting…
Karen was very efficient in contacting us and finalising the booking, hopefully it will be all systems go from here
3 January 2026
Reply from Hays Travel - Karen Green
Thank you so much John and have a great time in Crete
Karen Green travel advisor extraordinaire …
Karen is the best travel agent we have ever booked with and always has the time to discuss any queries no matter how small 😀
11 January 2026
Reply from Hays Travel - Karen Green
Thank you so much Barbara and hve a wonderful time on the cruise
Reply from Hays Travel - Karen Green
Thanks so much Michael and have a great time in Tenerife with the family
Karen was fantastic
Karen was fantastic, polite, informative and quick.
Payment was easy !
Great experience
4 January 2026
Reply from Hays Travel - Karen Green
Thank you so much Tracey and have the best time in Iceland
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