I have been booking holidays with Karen for the last 20 years and have always received 1st class service and advice. Importantly if a message is left I always get a call back and when Karen says she w... See more
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Karen was brilliant, very informative, very responsive and the booking process has been really simple and smooth with her. We have already asked her to look at something else for us and that won’t be... See more
Dealing with Karen has been an absolute delight. She has been so efficient and professional - swift to answer any queries (of which I had many)! She was patient, clear with her information and offered... See more
Straight forward, simple process, knowledgable staff and quick response to any queries. Can't ask for any more to be honest. An easy experience again
Company details
- #22 of 208 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Karen Green, CF3, Cardiff, United Kingdom
- 2921432167
5.0
Excellent
914 reviews
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Exceptional Service
Karen Green goes above and beyond, delivering exceptional service every time I book with her!
10 January 2026
Reply from Hays Travel - Karen Green
Thankyou so much and have a great time in Orlando
Karen is is always very helpful
Karen is is always very helpful.
She listened to what we needed and found the best deal for us
5 January 2026
Reply from Hays Travel - Karen Green
Thanks so much Yvonne and have a wonderful time at the wedding in Cyprus
Karen always makes booking a holiday…
Karen always makes booking a holiday stress free.
3 January 2026
Reply from Hays Travel - Karen Green
Many thanks Angela and I hope you all have a great time in Morocco
Karen was very helpful nothing to much…
Karen was very helpful nothing to much trouble.
1 January 2026
Reply from Hays Travel - Karen Green
Thanks so much and have a great time on the cruise
Pleasurable experience and nothing too…
Pleasurable experience and nothing too much trouble, all questions answered straight away. Perfect
24 December 2025
Reply from Hays Travel - Karen Green
Thanks so much Nigel and have an amazing time in the States
Karen makes booking a holiday totally stress free.
Karen makes booking a holiday incredibly simple. I message her with the time frame of when we'd like to travel and our chosen destination, and she searches for the best deals for us and responds with the options for our holiday. Once we've made a decision, I call to accept, pay over the phone for the reservation and promptly receive an email confirming our booking. It takes all the stress out of going away and I'm confident we've had the best deal.
20 December 2025
Reply from Hays Travel - Karen Green
Thank you so much helen and have a fab time in Florida
genuinely personal…
Karen offers a genuinely personal service and is always available whenever I need support. Her responsiveness and attention to detail make travel planning effortless.
11 December 2025
Reply from Hays Travel - Karen Green
Thanks so much Mike and safe travels to the USA
Been having advice from Karen for the…
Been having advice from Karen for the last 25 years always excellent service and I recommend her regularly
Thank you
2 December 2025
Reply from Hays Travel - Karen Green
Thank you so much Elaine and have an amazing time in Florida
Karen is a master of clairvoyant
Karen is a master of clairvoyant. Knowing exactly what I'd like before I ask. Just GREAT!!
1 December 2025
Reply from Hays Travel - Karen Green
Thank you Lee...you have been booking with me for so long we are just old friends who know each other well
Karen was very helpful
Karen was very helpful, extremely quick at replying to my messages and made the booking process seamless.
1 December 2025
Reply from Hays Travel - Karen Green
Thank you so much Janet and I hope you both have an amazing time in china
As always Karen was helpful,informative…
As always Karen was helpful,informative and throughly professional. Nothing is a problem and her customer service is up and beyond anything I have experienced before apart from when dealing with her previously. Thanks Karen another wonderful holiday booked for my daughter.
27 November 2025
Reply from Hays Travel - Karen Green
Thanks so much Ian and I hope Molly has a lovely time in Tenerife
I have been using hays travel for a…
I have been using hays travel for a number of years, as always excellent service.
Karen Green who looks after us for every holiday we’ve been on is incredibly, so professional and very knowledgeable and always just on the end of the phone if we need anything
Thank Karen you’re a star ⭐ ⭐
24 November 2025
Reply from Hays Travel - Karen Green
Thank you so much Mike and another marathon soon to be ticked off by you
Karen is brilliant
Karen is brilliant
Gets me what I want at a brilliant price so easy and no hassle
Thanks Karen
23 November 2025
Reply from Hays Travel - Karen Green
Thank you so much Marie and have a lovely time in Kos
Reply from Hays Travel - Karen Green
Thank you so much Lesley and have a wonderful time in Lapland with the family
Always friendly and helpful and find…
Always friendly and helpful and find the best deals possible
22 November 2025
Reply from Hays Travel - Karen Green
Thank you so much Tracy and have a lovely time in Paris
Feel better booking through a travel agent
Even though it's easy nowadays to go online and book a holiday I always prefer to go through a travel agent. I have now had Karen book all my holidays for quite a few years now, think going back to 2017, I feel more at ease that if there are any problems I have an experienced travel agent there to help or give advice if needed. Karen always finds me and my friends great deals so it also saves us money. Highly recommend booking a holiday through Karen.
18 November 2025
Reply from Hays Travel - Karen Green
Thank you so much Anna and I hope you all have a lovely time in Ibiza
Thank you Karen for your help with…
Thank you Karen for your help with booking our weekend break in Switzerland looking forward to it immensely
17 November 2025
Reply from Hays Travel - Karen Green
Thank you so much Steve and June - I hope you love Geneva
Another fab holiday booked with Karen
Another fab holiday booked with Karen. She is so knowledgeable and makes it so easy, and always beats any price we see.
Thanks Karen xx
15 November 2025
Reply from Hays Travel - Karen Green
Thank you so much Terri and have a lovely time in Gran Canaria
Karen is highly efficient
Karen is highly efficient while being person centred and kind during the whole process of booking my holidays
7 November 2025
Reply from Hays Travel - Karen Green
Thank you so much Tina - have a great time in Cyprus
Karen has a lot of knowledge and…
Karen has a lot of knowledge and experience. She is always so helpful and nothing is to much trouble. I have booked several holidays with Karen and I’ll be booking several more
8 November 2025
Reply from Hays Travel - Karen Green
Thanks so much Rachel and I hope you and Andrew have an amazing time in Brazil
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