Jayne the manager at Keynsham is so helpful. I was waiting for my river cruise to be cancelled due to low water and Jayne let me know straight away when she had heard. I was then able to find another... See more
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I won’t go anywhere else to book a holiday. The team are so welcoming and friendly. They sorted everything out for me when I booked my next holiday and talked me through everything. When I needed spec... See more
Company replied
I entered the Keynsham Branch and was meant by a sea of friendly faces. Jessie was careful to listen to the requirements and went through several options and discussed the destinations, backed up... See more
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Helen was extremely knowledgeable quickly giving us a range of options. Jessica was really efficient in helping us book.
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, BS31 1DX, Keynsham, United Kingdom
- 01174055609
4.9
Excellent
1k reviews
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Reply from Hays Travel - Keynsham
Thank you for your lovely review. It was a pleasure to book your holiday!
- Elle
Very friendly and helpful staff
28 July 2026
Reply from Hays Travel - Keynsham
Thank you for trusting us with your holiday again and for your lovely comment.
Reply from Hays Travel - Keynsham
Thank you for your kind review - Elle
Ellie helped me with my progressing my…
Ellie helped me with progressing my holiday which I then booked. I was very pleased with Ellie's friendly, helpful and efficient approach. I felt comfortable and at ease.
25 July 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, I am so pleased we booked you a lovely holiday! - Elle
Jayne at Keynsham is the best
Jayne at Keynsham branch was the most helpful, we only visited the area for a coffee, popped in to the shop, not knowing what we wanted, we only had days that we could go.
She was kind and patient with us, and our needs were met, which was amazing as we are a party of three, our ages are 20, 51, 74 so a lot to accommodate.
17 July 2026
Reply from Hays Travel - Keynsham
What a lovely review, Thank you so much, lovely to meet you all. Have a fabulous holiday Jayne
Follow up and booking based on a quote
We had previously had a quote for a Norwegian cruise in May but had been in no rush to book.
We visited Keynsham branch this week to finally book!
The assistant took her time to answer our queries on dates, cabin options, cabin location and lots more. We did not feel rushed or that any of our questions were silly or dismissed. Excellent customer service and we will book with Hayes Travel again I am sure 😊
21 July 2026
Reply from Hays Travel - Keynsham
Glad to hear you had great Customer Service from Ellie - Jayne, Manager
Reply from Hays Travel - Keynsham
Thank you for your lovely review, it was a pleasure booking your holiday.
Best Wishes,
Elle
Great service
Very helpful and took time to ensure the best holiday was suited to our needs.
19 July 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, it was a pleasure booking your holiday.
Best Wishes,
Helen
Very polite and professional member of…
Very polite and professional member of staff , nothing too much trouble and tried to get best deal for us
19 July 2026
Reply from Hays Travel - Keynsham
Thank you very much for your kind review. It was a pleasure to book your holiday! :)
Kind Regards,
Elle
Reply from Hays Travel - Keynsham
Thank you for your lovely comments . Jayne
Jessie was very helpful
15 July 2026
Reply from Hays Travel - Keynsham
Susan Davis,
Thank you for your lovely review! I appreciate your feedback.
Kind Regards
Jessie
The staff are very good and tell you…
The staff are very good and tell you everything you need to know. Very helpful. You walk out and feel your holiday is completely sorted for you. 😎
15 July 2026
Reply from Hays Travel - Keynsham
Janet Wildy,
Thank you for your wonderful review! I'm so pleased to hear that our team and I was helpful and made you feel completely sorted for your holiday. We appreciate your kind words!
Kind Regards
Imogen
Reply from Hays Travel - Keynsham
Thank you for your lovely review as always Jayne & Jess
Reply from Hays Travel - Keynsham
Thank you for your lovely review. It was a pleasure to book your cruise. Best Wishes Elle
We had set dates that we wanted to find…
We had set dates that we wanted to find a cruise for.Elle was so helpful as we didn't want to fly and cruise only cruise from Southampton. Because it would be classed as a late booking we were limited in our choice. Elle checked all cruise ships that were sailing on our dates we gave her from Southampton. She found us a few , which we made our choice and left the agency very happy. Keynsham has a lovely atmosphere and all the staff are lovely. Whenever we want a holiday Hays at Keynsham is where you will find us looking.
13 July 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review. I am so glad we managed to find you a perfect cruise and I am sure you will have a wonderful time. Best Wishes Elle
Very good all round staff very helpful…
Very good all round staff very helpful booking process good
8 July 2026
Reply from Hays Travel - Keynsham
Thank you for your very kind review it was a pleasure to book your trip. Thanks Helen.
An absolute pleasure to book a holiday…
An absolute pleasure to book a holiday with Hays Travel, Keynsham. The staff are so friendly, talk you through the booking process at every stage. Very professional. Wouldn't book with anyone else.
7 July 2026
Reply from Hays Travel - Keynsham
Thank you so much for your kind review. It was a pleasure to book your holiday!!
Best Wishes,
Elle
Reply from Hays Travel - Keynsham
Thank you for your lovely review. It was a pleasure to arrange your holiday for you! Best Wishes Jessie
Easy to book and knowledgeable staff
Easy to book and knowledgeable staff. Thank you Imogen and Jesse (Keynsham) for all your help and reassurance.
30 June 2026
Reply from Hays Travel - Keynsham
Hi Mrs Russ,
Jessie and I are so pleased to hear our team made everything easy for you and provided such great help and reassurance. Thank you for your kind words! Any further questions, always reach out :)
Kind Regards
Imogen and Jessie
Nothing to much trouble for staff go…
Nothing to much trouble for staff go out of their way to get what we want
20 June 2026
Reply from Hays Travel - Keynsham
Thank you for your lovey review! Always a pleasure to book your holidays for you. Best Wishes Immy
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