Hays Travel - Keynsham Reviews 

1,055
TrustScore 5 out of 5

4.9

52 High Street, BS31 1DX Keynsham, GB


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Rated 5 out of 5 stars

Jayne the manager at Keynsham is so helpful. I was waiting for my river cruise to be cancelled due to low water and Jayne let me know straight away when she had heard. I was then able to find another... See more

Company replied

Rated 5 out of 5 stars

I won’t go anywhere else to book a holiday. The team are so welcoming and friendly. They sorted everything out for me when I booked my next holiday and talked me through everything. When I needed spec... See more

Company replied

Rated 5 out of 5 stars

I entered the Keynsham Branch and was meant by a sea of friendly faces. Jessie was careful to listen to the requirements and went through several options and discussed the destinations, backed up... See more

Company replied

Rated 5 out of 5 stars

Helen was extremely knowledgeable quickly giving us a range of options. Jessica was really efficient in helping us book.

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 52 High Street, BS31 1DX, Keynsham, United Kingdom

  • 01174055609

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,055)

119,160 reviews in the last 12 months

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Rated 4 out of 5 stars

Ellie was friendly efficient and…

Ellie was friendly efficient and knowlegable new exactly what to do and answered all questions the only downside was the air conditioning was not on

23 June 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Ian,

We're so glad you had a positive experience with our team member! We appreciate your feedback about the air conditioning.

Kind Regards
Ellie

Rated 5 out of 5 stars

The assistant was extremely helpful and…

The assistant was extremely helpful and I didn’t feel at all rushed in making my decision

24 June 2026
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Reply from Hays Travel - Keynsham

Victoria,

We're so glad our team provided excellent assistance. We appreciate your kind words! i look forward to organising any future holidays for you.

Kind Regards
Helen

Rated 5 out of 5 stars

Such a lovely welcome

Such a lovely welcome. When we walked in to keynsham.Jess was so helpful, explained and worked everything for us, as booking a cruise for 4 of us would gave have been confusing, but Jess did everything for us. Thank you so much.

10 June 2026
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Reply from Hays Travel - Keynsham

Jenny,

We're so pleased to hear about your positive experience with us. Thank you for sharing your kind words; we truly appreciate it!

Kind Regards
Jess.

Rated 5 out of 5 stars

Excellent service

Excellent service, professional knowledgeable and really pleasant staff

13 June 2026
Hays Travel - Keynsham logo

Reply from Hays Travel - Keynsham

Thank you for your very kind review. It was a pleasure to book your trip. Best Wishes Immy.

Rated 5 out of 5 stars

A warm smile when went into shop

A warm smile when went into shop. Staff were very friendly and helpful. Was able to book my cruise on dates wanted. All was explained to me about holiday plus what else I needed like travel insurance. Had a point out of holiday. Great service and will continue to use Hays.

3 June 2026
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Reply from Hays Travel - Keynsham

Hi Tracy,

Thank you for your kind review, I really appreciate it. I'm so glad we got your cruise and everything else sorted for you!

Best Wishes,
Elle

Rated 5 out of 5 stars

The agent we saw was very pleasant

The agent we saw was very pleasant, and did everything she could to book our holidays, so no problems etc. A pleasure to go to the store instead of booking on the Internet.

29 May 2026
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Reply from Hays Travel - Keynsham

Thank you for your lovely review! I am so pleased you were happy with the service provided! Best Wishes Imogen

Rated 5 out of 5 stars

Once again booked via our local Hays…

Once again booked via our local Hays travel in keynsham. We’re always met with a smile and professionalism, totally supported in our choice of holiday. The staff are all so friendly and full of advice and knowledge. So Thanks again!

3 June 2026
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Reply from Hays Travel - Keynsham

Ahh what a lovely review. Thank you Jayne

Rated 5 out of 5 stars

First Cruise

Brilliant, Jayne was so helpful and fully understood our needs, I’d have no worries about booking a holiday again with Hays

2 June 2026
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Reply from Hays Travel - Keynsham

Lovely to get your 1st cruise booked with your family. Many Thanks Jayne

Rated 5 out of 5 stars

They listened to what we wanted

They listened to what we wanted . Very helpful staff. Rachael was extremely helpful as always.

1 June 2026
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Reply from Hays Travel - Keynsham

Thank you for your kind review, many thanks, Rachael

Rated 5 out of 5 stars

We have dealt with Jess on many…

We have dealt with Jess on many occasions and have always had fantastic service, always giving us great advice, prices and honesty.
Wouldn't go anywhere else.

31 May 2026
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Reply from Hays Travel - Keynsham

Thank you for your lovely review! It is always such a pleasure to book your trips. Best Wishes Jessie

Rated 5 out of 5 stars

I seen Rachel in your keynsham office

I seen Rachel in your keynsham office. Very helpful. I said what I would like the hotel I had used before. She found it and we booked it straight away

30 May 2026
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Reply from Hays Travel - Keynsham

Thank you for your very kind review. It was a pleasure to book your trip. Thank you Rachael.

Rated 5 out of 5 stars

Greece

We came in to book a holiday the lady sorry can not remember her name very pretty lady with blonde curler hair.she recommended going to Greece so she sorted out everything for us both .so very helpful exelant customer service very polite and went the extra mile to find us a 5 star all inclusive holiday .we are going the 10th of June. So thank u so much. very excited for are holiday x.

21 May 2026
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Reply from Hays Travel - Keynsham

Thank you for your lovely review! It was a pleasure to arrange your holiday for you! I am sure you will have a wonderful time! Best Wishes Jessie

Rated 4 out of 5 stars

pleasant staff

pleasant staff at the shop giving all the information required to make a booking. we rang the next day and made the booking etc. the conversation over the phone was helpful and seats on the aircraft were also booked

17 May 2026
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Reply from Hays Travel - Keynsham

Thank you for your kind review - Imogen

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