We were greeted like old friends and given a cup of coffee. Lynsey was very helpful and found us seats with extra legroom on the plane. She also arranged for a taxi to take us from the plane to the ho... See more
Company replied
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See what reviewers are saying
Was seen to promptly. The young lady who booked my holiday was very polite. All the girls in the Killingworth branch are very welcoming and there's never any rush. Just an overall nice experience
We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some mo... See more
Company replied
Gemma, was brilliant getting flights and our preferred accommodation for a multi city holiday to Canada. The price was better than booking on line so gold stars all around!!
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2k reviews
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Extremely friendly staff
Extremely friendly staff , Lyndsey was super helpful finding us the best holiday for our needs
17 February 2026
Reply from Hays Travel - Killingworth
I appreciate you taking the time to leave us this wonderful review. I'm so happy we could find you the best holiday to suit your needs.
City break
Ali was great and sorted out the city break that I wanted. Fantastic help and Ali was friendly and was very skilled in her ability to match the break to suit my budget and needs. Excellent service.
14 February 2026
Reply from Hays Travel - Killingworth
Thank you for leaving a lovely review, its always a pleasure booking your holidays. I hope you have a lovely time in Paris Ali :)
Reply from Hays Travel - Killingworth
Thank you so much Deborah - Heather :)
Hays travel there when you need help
The staff are always helpful
. Our member of staff went out of her way to make sure we got the holiday to suit our needs as I have health problems she made sure that the hotel could
Accommodate my needs also the person travelling with me.
19 February 2026
Reply from Hays Travel - Killingworth
Thank you for taking the time to leave a lovely review, I hope you have a wonderful holiday! Lauren
Always book with hays excellent service…
Always book with hays excellent service very helpful and friendly first class 👍
18 February 2026
Reply from Hays Travel - Killingworth
Thank you so much for leaving this review - Hope you have an amazing holiday :) Tia
Great service shame about the price
We knew the holiday we wanted snd Heather was great at helping us book it and informing us of all the options this is second time we have booked through Hays Travel the only negative was price of the holiday was £100 pp more expensive than if we had booked online ourselves
6 February 2026
Reply from Hays Travel - Killingworth
Hi Sandra,
Thank you so much for your lovely 4-star review and for choosing to book with us again – it really means a lot to the team 😊
We’re so pleased to hear that Heather was able to help you find the perfect holiday and guide you through all the options. She’ll be delighted to know her support made the booking process a great experience for you.
We do understand your comments regarding the price difference. While we always aim to offer competitive pricing, booking through us also includes the added value of personalised service, expert advice, and ongoing support before, during and after your holiday – something we’re always here to provide.
Thank you again for your continued trust in Hays Travel Killingworth. We can’t wait to help you plan your next getaway! ✈️🌍
We booked with Lynsey
We booked with Lynsey. Went in for one holiday and booked three. She was an absolute pleasure. Time was no bother, and she helped us through the lot without pushing us.
8 February 2026
Reply from Hays Travel - Killingworth
Thank you so much for taking the time to leave your kind review, its very much appreciated. It was lovely to see you both again and a pleasure to spend the time getting everything right for you. See you soon. Lynsey
The Lady that arranged the holiday for…
The Lady that arranged the holiday for us was very professional and friendly.
13 February 2026
Reply from Hays Travel - Killingworth
We appreciate you taking the time to share your experience. We are so glad the arrangements met your expectations with professional and friendly service.
Julie
Reply from Hays Travel - Killingworth
We appreciate you sharing your feedback. We are so glad booking your holiday was effortless and easy. Thank you! Stephanie
Hays Travel
Julie was very helpful and help us to…
Julie was very helpful and help us to get a great deal on our holiday
12 February 2026
Reply from Hays Travel - Killingworth
Thank you so much for the kind words it was a pleasure booking your holiday and hope you have a fantastic time Juie
Reply from Hays Travel - Killingworth
We're glad you enjoyed your experience with our efficient and friendly team. Thank you for your kind words.
Staff very helpful checked various…
Staff very helpful checked various options achieved more than I could on line myself.
11 February 2026
Reply from Hays Travel - Killingworth
Susan,
We appreciate you taking the time to share your experience. We're so happy to hear that our staff was able to help you find what you needed!
Hays Travel
Reply from Hays Travel - Killingworth
We appreciate you highlighting our team's friendly and helpful service; we are so glad that you had a positive experience.
Hays Travel
simply the best…
I have delt with haystravel 4a long long time and they have never failed what ever i need with my holidays
8 February 2026
Reply from Hays Travel - Killingworth
We appreciate your long-term custom and are so glad that we consistently meet your holiday needs. Thank you for your continued trust in us!
Stephanie
Lovely as always
Lovely as always. Great knowledge off staff members to give great advice
7 February 2026
Reply from Hays Travel - Killingworth
Thank you for taking your time to leave a lovely review, glad to provide you with excellent service :)
Welcomed as we walked in the door
Welcomed as we walked in the door. Lauren was extremely helpful and knowledgeable. She gave us plenty of choice and we were able to complete our arrangements all at the same time. A first class service. Thank you..
8 February 2026
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) Glad I could help you both book your trip - Lauren
Killingworth branch, you're great
We use the Killingworth branch, and they are all lovely people, welcoming and friendly, knowledgeable and interested in us. Lauren in particular always books for us, we have her email and keep in touch. She understands us and tailors our experience and is really efficient. You're the best Lauren. Thanks.
7 February 2026
Reply from Hays Travel - Killingworth
Thank you for your lovely feedback - always a pleasure booking for you both :) - Lauren
Reply from Hays Travel - Killingworth
We appreciate you sharing your experience; we are so glad to hear that our staff was polite and helpful during your visit.
A happy Hay's travel customer
I recently booked my holiday at Hays travel killingworth with Stephanie, I have used this travel company a few times now and wouldn't go anywhere else. Stephanie was very knowledgeable about a lot of different places and answered any questions I had.
3 February 2026
Reply from Hays Travel - Killingworth
We appreciate your kind words! We're happy you find our team knowledgeable and helpful when booking your holidays. We look forward to helping you again in the future. Julie :)
Great tailor made service
Needed a tailor made holiday and that's exactly what we got for this year. Also pre booked a river cruise for next year. Great service from Lyndsey again.
4 February 2026
Reply from Hays Travel - Killingworth
We're happy to hear that we could create a tailor-made holiday for you. It's great you pre-booked a river cruise for next year. We appreciate your continued trust in our services.
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