Our booking was done and dusted in about five minutes! Very efficient service as usual from Lynn and also she emailed the hotel with a special request without us even needing to remind her. Incredibly... See more
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See what reviewers are saying
The lady who helped us was full of helpful advice, and she was endlessly patient until we’d finally made up our minds. We couldn’t have wished for friendlier or more efficient service. We’re now looki... See more
Company replied
I received prompt, efficient and excellent service from Ellie. I told Ellie my requirements and Ellie found me a suitable hotel and resort in a timely and helpful way. I have always found all the sta... See more
Company replied
Hays is my travel agent now. Rebecca is the woman I always book with. Hays are fast, staff are polite and friendly, professional, find the best flights, don't make mistakes, are helpful and overall af... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Briggate 72, LS1 6LH, Leeds, England, United Kingdom
- 0113827573
4.9
Excellent
420 reviews
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Efficiency with a smile
I needed help in sorting out railway tickets to multiple destinations in Italy during a ten day stay. A highly reputed travel company declined to help me unless they sorted my accommodation which I had booked. Hays welcomed me and sorted everything out and everything I needed bar one item was finalised very quickly. The outstanding item was dealt with early the following morning. A special mention for Lucy who looked after my business with great efficiency and a lovely manner.
1 May 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review, I will pass this onto Lucy :) - Cara
Very friendly and helpful staff.
19 April 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Cara
Booked with Hays Travel a few times now…
Booked with Hays Travel a few times now and as usual, very helpful and good service especially from Rebecca and Sophie
18 April 2026
Reply from Hays Travel - Leeds Briggate
Hi Anne thank you for this lovely review :) - Sophie
I was made to feel welcome by staff
I was made to feel welcome by staff. Lynn was very friendly, remembered me from a previous visit and dealt with my request quickly, efficiently and successfully. All my questions were answered and she was very knowledgeable and helpful.
23 April 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Cara
Ellie was very helpful towards me and…
Ellie was very helpful towards me and helped me look for a great holiday and she made my day,loooking forward to my holiday can’t wait,thanks
20 April 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Cara
Great service
No idea where we wanted to go, just to get away soon. Ellie found a good few different options that suited us. Great service.
20 April 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Cara
Very friendly and patient staff member.
7 April 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Cara
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Cara
Staff
This is the first holiday i have ever booked my self and everyone at Hayes’s were super super helpful with everything i had to do or buy or have to be able to go on holiday!
21 March 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Ellie
HOLIDAY BOOKING
Great experience
Really nice assistant
Really helped me with my enquiry
Holiday price kept changing
Rapidly as I was there
But found it qualified for
Summer £100 discount
3 April 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Cara
Very happy and helpful talked us…
Very happy and helpful talked us through every step of our booking they always do that is the reason we always go back to Hays
28 March 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Cara
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Cara
Attentive staff who tried to get me the…
Attentive staff who tried to get me the best deal.
19 March 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your kind feedback.
Best wishes
Sally
The staff are friendly and supportive
The staff are friendly and supportive.
Explained all wanted to know.
I felt safe with the booking of my holiday.
11 March 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Cara
Excellent customer service and very…
Excellent customer service and very easy to book. All staff incredibly helpful. Will definitely use Hays Travel again.
24 December 2025
Reply from Hays Travel - Leeds Briggate
Thank you for you're lovely review :) - Cara
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review :) - Cara
Lynn Best staff
Very helpful I have always found a holiday With Amazing travel I want to say a special Thanks to Lynn one of the staff who always books a holiday with me and my son Big Thank you from Dylan.
8 March 2026
Reply from Hays Travel - Leeds Briggate
Thank you for you lovely review and thank you for booking with us :) - Cara
We were confident that we would receive…
We were confident that we would receive first class information leading us to booking a holiday that suited our requirements.
7 March 2026
Reply from Hays Travel - Leeds Briggate
Thank you for you lovely review and thank you for booking with us :) - Cara
Easy and personalised
It was quick, easy and person-centred. I got the holiday I wanted and am looking forward to seeing the Caribbean.
5 March 2026
Reply from Hays Travel - Leeds Briggate
Thank you so much for your kind review
Best wishes
Sally
A very big thank you to Ellie who…
A very big thank you to Ellie who persevered with me changing properties and dates but we got there in the end. Great help much appreciated. Thank you again.
27 February 2026
Reply from Hays Travel - Leeds Briggate
Thank you for your lovely review, I will pass this onto Ellie :) - Cara
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