Our booking was done and dusted in about five minutes! Very efficient service as usual from Lynn and also she emailed the hotel with a special request without us even needing to remind her. Incredibly... See more
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The lady who helped us was full of helpful advice, and she was endlessly patient until we’d finally made up our minds. We couldn’t have wished for friendlier or more efficient service. We’re now looki... See more
Company replied
I received prompt, efficient and excellent service from Ellie. I told Ellie my requirements and Ellie found me a suitable hotel and resort in a timely and helpful way. I have always found all the sta... See more
Company replied
Hays is my travel agent now. Rebecca is the woman I always book with. Hays are fast, staff are polite and friendly, professional, find the best flights, don't make mistakes, are helpful and overall af... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Briggate 72, LS1 6LH, Leeds, England, United Kingdom
- 0113827573
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She suits all my requirements I was…
She suits all my requirements I was happy with the results. Visiting places I have always wanted to travel to. She was friendly and helpful.

Reply from Hays Travel - Leeds Briggate
This place is a gem
This place is a gem. Apartments are lovely and clean the beach is in the hotel and swimming pool aswell.
Overall it’s an amazing place. You have to pay extra for the AC.

Reply from Hays Travel - Leeds Briggate
Leeds
I saw Lynn at your Leeds Briggate branch. She was great, very friendly and professional. I told her what i wanted and she sorted it all for me. Gave me a few tips too as she had been to the place I am travelling to. Excellent service and I will definitely use Hays Travel again

Reply from Hays Travel - Leeds Briggate
All staff at Hays travel very helpful
All staff at Hays travel very helpful, friendly and professional

Reply from Hays Travel - Leeds Briggate

Reply from Hays Travel - Leeds Briggate
Staff always meet our needs always very…helpfull
Staff always meet our needs always very helpfull would not book with anyone else and always gets us a reasonable price .

Reply from Hays Travel - Leeds Briggate
the reception from the front disk was…
the reception from the front disk was great, got enough information about my holiday choice. Got enough time to see and hear the detail. No any type of push

Reply from Hays Travel - Leeds Briggate
Friendly
Friendly, efficient, returned calls to ensure all information was correct. Emails sent to confirm details. Felt special.

Reply from Hays Travel - Leeds Briggate
the person from hayes was willing to…
the person from hayes was willing to give me the year/ dates i wanted.

Reply from Hays Travel - Leeds Briggate
Lovely helpful staff helping me choose…
Lovely helpful staff helping me choose the right holiday for myself/husband/daughter/son-in-law/Twins 14 year old.For august a good price too.

Reply from Hays Travel - Leeds Briggate
Very help full and i use hays all the…
Very help full and i use hays all the time, exellent in everyway, all staff, ❤️

Reply from Hays Travel - Leeds Briggate
We were wanting to book a last minute…
We were wanting to book a last minute holiday, Wasn't sure where we wanted to go, but Rebecca who was very friendly & welcoming & was more than happy to go through a few different destinations with us.

Reply from Hays Travel - Leeds Briggate
All hail Rebecca !!!
After finding Rebecca have used her all my booking and persuaded friends to do the same - she is quite simply the best !!!!! Finds exactly what you want at a price you like and will be our go to person for making family memories

Reply from Hays Travel - Leeds Briggate
Patient and attentive staff
Lucy spent a lot of time with us checking out lots of options for our cruise/stay holiday. Rebecca made suggestions and chatted with us during the ‘down time’ and also became involved in the search. Both were very knowledgeable and patient as we asked for different searches and packages to be tried. They were very helpful and eventually found our ideal itinerary within our preferred budget.

Reply from Hays Travel - Leeds Briggate
Very polite and explained every thing…
Very polite and explained every thing in detail. Good travel advice. Very professional staff.

Reply from Hays Travel - Leeds Briggate
We booked two holidays and Lucy was…
We booked two holidays and Lucy was very helpful, thorough and efficient getting up all the information we needed.

Reply from Hays Travel - Leeds Briggate

Reply from Hays Travel - Leeds Briggate

Reply from Hays Travel - Leeds Briggate
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