Once again brilliant care, advice and support. This time we spoke with Emma and Joanne, both were so friendly and helpful. The knowledge and commitment of staff at this branch is amazing. 11/10 fo... See more
Company replied
Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
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See what reviewers are saying
My holiday was sorted very efficiantly .and as expected .and the person who sorted holiday answered any query which i had.I have booked many holidays with hayes travel over a number of years. And i h... See more
Company replied
The lady we spoke with was very professional, she listened to what I wanted from my holiday and came through with a very good deal of which I am very satisfied, I have booked with Hayes Travel many ti... See more
Company replied
Helpful, efficient, exactly what we wanted, everything taken into account such as seats etc. very good service
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
2k reviews
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Friendly and helpful staff that makes…
Friendly and helpful staff that makes bookings and choices easy to understand.
29 March 2026
Reply from Hays Travel - Leeds Crossgate
Hi Jason
Thanks for booking with us once again. Thanks also for the great review - I really appreciate it
Emma
Reply from Hays Travel - Leeds Crossgate
Hi Mrs Caulfield
Just wanted to say thank you for the lovely comment :-)
Joanne
Great experience
The agent, Rachael, was very knowledgeable and if we asked something she didn't know, she found out. Very thorough indeed.
25 March 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely feedback, It is very valued, If I can help with anything else please get in touch. Rachel
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review if we can help with anything else feel free to contact me Joanne
Joanne was honest and very helpful
Joanne was honest and very helpful.
Dhe was so patient and knowledgeable
Thank you Joanne
21 March 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review, If we can help with anything else feel free to contact me Joanne
Always book at Hays Travel Crossgates…
Always book at Hays Travel Crossgates .Joanne brilliant as always
20 March 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review, If I can help with anything else feel free to contact me Joanne
Very efficient and helpful lady booking…
Very efficient and helpful lady booking our holiday Maddie . All staff very friendly and welcoming.
20 March 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for the great review - I really appreciate it
Maddie
Always book our hols with Hays
Always book our hols with Hays, great people, informative, relaxed and kind . Rachel booked our holiday yesterday and was great 👍
20 March 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with us once again & for the great review.
If I can help with anything else, please let me know
Rachel
Helpful friendly staff
9 March 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for taking the time to leave a review - it is much appreciated
Charlotte
Once again fantastic experience
Once again fantastic experience, all the team at cross gates are brilliant, I have used the xgates branch for about 5 years and I would not go anywhere else. Shout out to Rachel you are a star.
17 March 2026
Reply from Hays Travel - Leeds Crossgate
Mrs Johnson,
Thank you for the great review, both for Rachel, and for the whole team - we really appreciate it. As always if we can help further, give us a shout
Joanne
As always the service was first class…
As always the service was first class and very professional. Emma at the x gates shop was as helpful as ever.
25 February 2026
Reply from Hays Travel - Leeds Crossgate
Hi Martin
Thank you for the fab review - I really appreciate it
Emma
Last minute holiday
The Hays travel agents store is local for me and the Staff are always so friendly and helpful.Plus their knowledge of where and when to go at different times of the year is extensive and valuable when booking.
16 March 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for the fab review. It was a pleasure to be able to help with your holiday plans
If you need anything else, please let me know
Emma
Awesome staff at Crossgates branch
Booked a holiday in Nov 2024 with Hays Travel which was sadly cancelled yesterday due to the conflict in the Middle East.
We want to say a massive thank you to Holly and Joanne for their help & communication throughout this whole experience. They have very kindly been able to help us book another holiday for the same dates.
Will absolutely not hesitate to book more holidays here in the future. The customer service in this branch is exceptional and the effort Holly & Joanne have put in for us is really heartwarming and very much appreciated.
13 March 2026
Unprompted review
Reply from Hays Travel - Leeds Crossgate
Hi Sarah
Thank you so much for the fab review - we really appreciate it. I'd also like to thank you for your patience and understanding whilst we were trying to sort your booking out. Have a great holiday, and if you need anything else you know where we are
Joanne
Our experience with Hays Crossgates is…
Our experience with Hays Crossgates is exceptional as always. Joanne and her team are professional in their work and always do their up most to get the best holiday for you and you're budget.
13 March 2026
Reply from Hays Travel - Leeds Crossgate
Hi Diane
Thanks for the fab review - pleased to be able to help get you sorted for your next trip.
Charlotte
LUFC trip
Went into store and gave Holly the trip details I needed and she was very very helpful and got it all sorted at a very reasonable price .
11 March 2026
Reply from Hays Travel - Leeds Crossgate
Hi Richard,
It was lovely to be able to help with your travel plans yesterday. I'm happy to hear that you thought I was helpful :-) If you need anything else, please let me know
Holly
really professional and helpfull
12 March 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for the great feedback
Charlotte
Charlotte was very helpful and was…
Charlotte was very helpful and was happy to confirm various questions that she needed to ask a third party. She made everything easy for us
9 March 2026
Reply from Hays Travel - Leeds Crossgate
Hi Clare,
Thank you for taking the time to share your experience. I'm happy that I managed to make everything easy when booking your trip. If you do need anything else, please let me know
Charlotte
I always go to Hays travel because the…
I always go to Hays travel because the friendly staff are so helpful they find you what you want in a holiday destination and do everything for you taking any stress out of booking the only thing to do is look forward to your holiday
25 February 2026
Reply from Hays Travel - Leeds Crossgate
Hi Teresa
We're happy to hear that our friendly staff can find you the holiday you want and handle all the booking details. We appreciate you taking the time to leave us a review.
Joanne
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us once again and for your patience whilst we got the trip booked
Joanne
We were made welcome as soon as we…
We were made welcome as soon as we entered. The assistant was very patient with us showing several options
26 February 2026
Reply from Hays Travel - Leeds Crossgate
We're happy you felt welcome and that our assistant Holly took the time to show you several options. We appreciate your feedback and your visit!
Thank you
leeds.crossgates, Hays Travel
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