Once again brilliant care, advice and support. This time we spoke with Emma and Joanne, both were so friendly and helpful. The knowledge and commitment of staff at this branch is amazing. 11/10 fo... See more
Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lady we spoke with was very professional, she listened to what I wanted from my holiday and came through with a very good deal of which I am very satisfied, I have booked with Hayes Travel many ti... See more
Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... See more
Company replied
Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice. She was professional and polite all the way through our booking, making s... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Face to face contact is very good.You…
Face to face contact is very good.You are very helpful
15 August 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for taking the time to review the service in branch - we do appreciate your comments
Joanne
Called in at crossgates branch in late…
Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .Madison was very helpful and professional .She explained everything very thoroughly and made it an easy experience .
30 July 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for such a lovely review
Maddie
Helpful advisots and very friendly
20 August 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking such an amazing holiday with me
Maddie
Simply The Best
Simply love hays travel do all our holiday bookings with them good service everytime .
Friendly helpful staff and nothing is too much trouble . Like home from home going into store
Thankyou
13 August 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us again - it was lovely to meet you both
Maddie
Went in spoke to Joanne got a very good…
Went in spoke to Joanne got a very good deal on cruise for 2028
15 August 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us again - always goot to see you both in branch
Joanne
We was made really welcolme when we…
We was made really welcolme when we went in Hays travel with the Crossgates store,We saw a travel Agent called Joanne,she was very helpful and found the holiday we wanted.Thank you
18 August 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us once again. If you need anything else, please let me know
Joanne
Reply from Hays Travel - Leeds Crossgate
Thank you for the 5 star review - I really appreciate it
Holly
Reply from Hays Travel - Leeds Crossgate
Thanks so much for the great review
Holly
Madison was patient with us ,we didn't…
Madison was patient with us ,we didn't know where to go for last minute holiday to Greece,it took a while but we booked a great location at a reasonable price.thankyou Madison.
14 August 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for the lovely comments, I really appreciate it
Maddie
The young girl who dealt with our…our sixth holiday to kos
The young girl who dealt with our request listened and sorted our holiday and flight effortlessly. Everything was explained fully as were our queries.
12 August 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with me, and for taking the time to review the service provided
If you need anything else, please let me know
Maddie
Very polite and helpful staff,made it…
Very polite and helpful staff,made it very friendly and easy to sort
12 August 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for the great review - I really appreciate it
If you need anything else, please give me a call
Holly
Emma was ver knowledgeable and sorted…
Emma was ver knowledgeable and sorted are holiday out .
11 August 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for the lovely comments - much appreciated
Emma
Extremely help
Extremely help, especially considering I had no initial idea where to book.
Would alway recommend hays, especially the Crossgates branch
1 August 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for the fab review - I really do appreciate it
Maddie
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us once again, and for the great review
Joanne
Efficient member of staff very…
Efficient member of staff very knowledgeable and price matched TUI and holiday extras to save me the trouble of booking elsewhere
31 July 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us and for giving me such a good review. If you need anything else, let me know
Emma
Experience at the arndale centre
Helpful and friendly with a good repore with both my wife and i
6 August 2026
Reply from Hays Travel - Leeds Crossgate
Aww thank you for the fab review. It was lovely to meet you both
Maddie
Thanks so much for processing my…
Thanks so much for processing my Silversea booking for 2028 booked on ship last week.
It is always a pleasure to be with Joanne at Hays Travel.
5 August 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking once again - you make my life easy :-)
Joanne
Always lovely and friendly and go that…
Always lovely and friendly and go that extra effort to accommodate your holidays
5 August 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with us once again - we do really appreciate it
Maddie
Really happy with the service I…
Really happy with the service I received from Emma at the Cross Gates, Leeds shop. She is always so pleasant and helpful.
30 July 2026
Reply from Hays Travel - Leeds Crossgate
Aww thank you for your kind words! It's always good to be able to help with your holiday plans
Emma
Excellent service
Excellent service. Changed over names on the holiday and was very easy and hassle free.
5 August 2026
Reply from Hays Travel - Leeds Crossgate
I'm so pleased we managed to get the holiday swapped for you. Hope you have a lovely time
Charlotte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.