Once again brilliant care, advice and support. This time we spoke with Emma and Joanne, both were so friendly and helpful. The knowledge and commitment of staff at this branch is amazing. 11/10 fo... See more
Company replied
Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
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See what reviewers are saying
The lady we spoke with was very professional, she listened to what I wanted from my holiday and came through with a very good deal of which I am very satisfied, I have booked with Hayes Travel many ti... See more
Company replied
Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... See more
Company replied
Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice. She was professional and polite all the way through our booking, making s... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
1k reviews
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Excellent service
Excellent service. Changed over names on the holiday and was very easy and hassle free.
5 August 2026
Reply from Hays Travel - Leeds Crossgate
I'm so pleased we managed to get the holiday swapped for you. Hope you have a lovely time
Charlotte
Everything was perfect,maddie was…
Everything was perfect,maddie was really helofull and provided us with everything we needed to know
6 August 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for the fab review - I really appreciate it
Maddie
Reply from Hays Travel - Leeds Crossgate
Thank you so much for booking such a fab trip with me - it was a pleasure to be able to help with your plans (and to talk music with you guys!)
Holly
Always greeted with a warm welcome
Always greeted with a warm welcome
Joanne helped fine tune our holiday.
Experienced and eager to help with any queries we had
As always a great customer experience
Thank you team hays crossgates
31 July 2026
Reply from Hays Travel - Leeds Crossgate
Lovely to see you both again - and to help book your holiday
As always if you need anything else, let me know
Joanne
Staff are always very happy and helpful…
Staff are always very happy and helpful and not rushing you off ☺️
28 July 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with me, and for taking the time to review the service in branch
Maddie
Staff friendly
Staff friendly, booked our holday and answered any questions we had. Good service
28 July 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for the fab review - i really appreciate it
Emma
We have used Hays travel all the time…
We have used Hays travel all the time always 1st class service and we always see Emma she is excellent at her job and goes up and beyond highly recommend her and the company
4 August 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for letting me book your holiday once again - really appreciate you coming back to me
Emma
Lovely & friendly - great customer service
Such lovely friendly people - customer service 2nd to none
4 August 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us - and for the lovely review, I really appreciate it
Joanne
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us again - and for the 5 star review - I really appreciate it
Charlotte
Reply from Hays Travel - Leeds Crossgate
Thanks you for the fab review - as always
Rachel
Friendly, staff and knowledgeable- found us are perfect cruise
I wanted a cruise so went in to the shop in Crossgates. Met by Holly who was knowledgeable and took to the time to find us a cruise that was perfect. Thank you Holly, we will definitely go back if we need another holiday.
2 August 2026
Reply from Hays Travel - Leeds Crossgate
Hi Gillian
Thank you so much for such a lovely review, i really appreciate it
If you need any further help please let me know
Holly
Reply from Hays Travel - Leeds Crossgate
Thanks for the great review - much appreciated
Emma
Reply from Hays Travel - Leeds Crossgate
Thank you so much for the 5 star review. If you need anything else, give me a call
Emma
Reply from Hays Travel - Leeds Crossgate
Lovely to see you again! Thank you for booking again with me
Charlotte
Emma was really helpful with booking…
Emma was really helpful with booking the trip to New York for my daughter and her mum , I am sure it will be a amazing birthday present, Emma gave me loads of information and was excellent throughout
Thanks Rob
26 July 2026
Reply from Hays Travel - Leeds Crossgate
Hi Rob
Thank you for the fab review - it's much appreciated. If I can help with anything else, please let me know
Emma
Customer Service
Where do I start.This shop is just so amazing to go into.Nothing is too much trouble always guaranteed first class service.Dame Irene should be proud of this location I always leave happy and content plus another holiday booked.Feel free to try the service they offer, you will not be disappointed 😊
26 July 2026
Reply from Hays Travel - Leeds Crossgate
Hi Tim
Thank you so much for your wonderful review! We are thrilled to hear that you consistently have such a positive experience with us. We truly appreciate your kind words and look forward to helping you with many more holidays!
Joanne
2027 hols.
Always a pleasure to visit Hays. Jo and her team are brilliant. Rachael was very helpful and knowledgeable. Plus a great sense of humour.
31 July 2026
Reply from Hays Travel - Leeds Crossgate
Hi Frank
Thank you for your wonderful review! We are so pleased to hear you enjoy popping in to branch to see us. Rachel was delighted when she read your comments!
Ifyou need anything else, please let us know
Jo
We have booked
We have booked. Many cruises and Joanne in Crossgates is very knowledgeable and helpful
28 July 2026
Reply from Hays Travel - Leeds Crossgate
Hi Gary
Thank you for your fantastic 5-star review! I really appreciate it
Joanne
Great service and Jo was exceptional…
Great service and Jo was exceptional knowledgeable, would highly recommend, excellent company
24 July 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for your kind words - I really appreciate it
Joanne
Rachel was very helpful and patient
Rachel was very helpful and patient. Always get informative friendly spot on service when dealing with Hays
28 July 2026
Reply from Hays Travel - Leeds Crossgate
Hi Paul,
Thank you for your fab feedback! It was a pleasure helping you with your holiday plans. If you need anything else, please let me know
Rachel
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