Lisa was extremely helpful and efficient. Booking our girls weekend away was very slick. I will be recommending Hayes and most will definitely be using their services in future! Thank you!
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Lisa was amazing! She is so professional went above board to help me and make my booking hassle free and going that extra mile to make our holiday the best experience. She is a asboulute credit to you... See more
Very helpful travel agent and was able to answer all questions I had to get me the best deal and exactly what I wanted. Very smooth and easy booking process with great communication throughout. A... See more
I have booked several times with Lisa at Hays Travel … she has always been extremely helpful and swiftly responds to any queries and concerns. Always with complete professionalism.
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lisa Hosick, BT9, Belfast, United Kingdom
- 0289 2290218
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Lisa was extremely helpful and…
Lisa was extremely helpful and explained everything perfectly
So helpful with everything I needed
So helpful with everything I needed. Nothing was to much of a hassle and I could always contact Lisa anytime and she was always willing to help
Lisa has helped me yet again find…
Lisa has helped me yet again find another amazing holiday to make memories with my wee family, I wouldn’t book through anyone else she’s amazing and nothing is ever to much trouble for her she’s always willing to go the extra mile to help you.
Excellent customer service
Excellent customer service. Quick responses and a straightforward ,efficient booking
Lisa is so attentive…
Lisa is so attentive when messaging backwards and forwards. She listens to all your questions and has booked me a holiday I can’t wait to get on
Fantastic service
Lisa was very prompt to reply to initial contact, friendly, went over and beyond. Made booking so incredibly easy and a pleasant experience.
Amazing to book with
Very fast communication. Able to give us lots of detail and the best prices. Very lovely to talk to.
Lisa was great from start to finish 5…
Lisa was great from start to finish 5 stars. On our holiday even sorted birthday parties out for us with hotel. Brilliant
Very quick helpful service
Very quick helpful service . Quick replies and willing to help get us another deal when the one we wanted was sold out
Lisa was amazing
Lisa was amazing. She responded instantly to my request, kept me updated on progress and resolved any issues within minutes.
Absolutely brilliant service
Absolutely brilliant service, Lisa was great to deal with
Booked a wee short break yesterday with…
Booked a wee short break yesterday with lisa she was so helpful and everything was so straight forward will definitely book again thanks 😊
Lisa was just amazing as always getting…
Lisa was just amazing as always getting another wee holiday booked for me , roll on the next , Wudnt go anywhere else⭐️⭐️⭐️⭐️⭐️
Excellent customer service and value…
Excellent customer service and value for money.
Nothing was too much trouble for Lisa and will definitely book with her again.
Lisa is brilliant at what she does
Lisa is brilliant at what she does. She is always there to help and get you the right trip away and hassle free. I have used Lisa a few times now and would definitely recommend her to others.
This is the first time booking with…
This is the first time booking with Lisa, from start to finish, which was not very long considering I messaged at 8.30pm by 10.30am next morning we were all booked up, delighted with Lisa and the service she provided will definitely be booking with her again xx
Great service from Lisa at Hays Travel
Great service from Lisa. Answered our email and phoned back straight away. Holiday booked. Thanks
Great company great staff.
We have booked with hays travel for a number of years and it’s always a top class service from start to finish.
Helped me with booking my holiday.
Helped me with booking my holiday.. was so easy to do & lisa was very helpful☺️
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