Lisa was extremely helpful and efficient. Booking our girls weekend away was very slick. I will be recommending Hayes and most will definitely be using their services in future! Thank you!
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Lisa was amazing! She is so professional went above board to help me and make my booking hassle free and going that extra mile to make our holiday the best experience. She is a asboulute credit to you... See more
Very helpful travel agent and was able to answer all questions I had to get me the best deal and exactly what I wanted. Very smooth and easy booking process with great communication throughout. A... See more
I have booked several times with Lisa at Hays Travel … she has always been extremely helpful and swiftly responds to any queries and concerns. Always with complete professionalism.
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lisa Hosick, BT9, Belfast, United Kingdom
- 0289 2290218
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Lisa was very prompt in gettin back to…
Lisa was very prompt in gettin back to me and very efficient and met our holiday needs within our budget!
Great response
Great response , lisa was very helpful with everything from start to finish andnis always only a message away .
Friendly helpfully kind
Friendly, helpfully and kind experience thank you so much lisa hosick can't wait till are hoilday
The communication with lisa is perfect…
The communication with lisa is perfect she never misses a detail, is always happy to answer queries, and helps advise in the best ways to sort any issues!
Lisa makes the process very smooth
Lisa makes the process very smooth. Very happy with the service
Very quick and easy service
Very quick and easy service. Lisa explained everything and booked the holiday right away. Would definitely book through Lisa again. Couldn’t thank her enough!
Lisa took the hassle and stress out of…
Lisa took the hassle and stress out of looking for a holiday - and the booking was straight forward cheers
Lisa hosick is fab
Lisa hosick is fab! This is my 4th time booking with her & she's been more than helpful. Has the patience of a saint as im not very technical haha. Every holiday has been amazing. 10/10 from me Lisa :)
So quick and helpful in getting me…
So quick and helpful in getting me sorted with a holiday, really appreciated it
Always so straight forward in booking…
Always so straight forward in booking with Lisa at Hays travel. She makes things so easy and always is so helpful in picking our holidays. The price is also a good and excellent for any holiday you book .
Lisa Hosick
Lisa as always willing to go extra mile to sort holiday out for me always pleasant
Lisa was really helpful with any…
Lisa was really helpful with any questions I had, booking was so simple and seemless.
Extremely helpful and professional
Very helpful travel agent and was able to answer all questions I had to get me the best deal and exactly what I wanted.
Very smooth and easy booking process with great communication throughout.
Also great aftercare with some extra special little touches like the reveal box just topped it off.
Highly recommend 👍
Lisa was very informative and extremely…
Lisa was very informative and extremely helpful. This is my first time booking a holiday on my own so it was appreciated that lisa talked me through what the location is like for kids and it super easy
When I contacted Lisa
When I contacted Lisa, she was very responsive and got me the holidaybi was looking for within budget, the process of booking and paying the deposit was quick and easy.
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