The best thing about our experience, were the friendly, professional staff in the Lisburn branch who have dealt with several queries over the past few weeks. Kerry had insider's knowledge about the r... See more
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Sian was so helpful and listened to what we wanted for our holiday. She got in touch with us as soon as she got our holiday sorted for us. I could not ask for better customer service,Sian is such a lo... See more
Friendly, helpful and efficient staff. As the holiday is in 2 weeks, all the information required- along with boarding passes - was printed out and confirmed by email. Euros were purchased in-store at... See more
Company replied
Lucy from Hays Travel Lisburn was such a great help in helping to organise my husbands 40th birthday surprise. It was slightly tailored and she made sure all areas of the holiday was covered whilst gi... See more
Company details
- #21 of 202 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #9 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Bow Street, BT28 1BN, Lisburn, United Kingdom
- 02892290227
4.9
Excellent
1k reviews
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Friendly and helpful staff we have used…
Friendly and helpful staff we have used the Lisburn branch a few times and not had any problems
12 July 2026
Sian made it easy for us to book
Sian made it easy for us to book, listened to what we needed from our holiday and gave us options- patience of a saint!
11 July 2026
Really easy to get a trip booked
Really easy to get a trip booked, ladies were really helpful
9 July 2026
Holiday booked …
Thanks once again for booking our holiday for us,Nothing ever a problem and always helpful and lovely to deal with thank you.
7 July 2026
Another great holiday booked great…
Another great holiday booked great value for money all staff friendly had a great experience thanks again
8 July 2026
The staff are always helpful and can’t…
The staff are always helpful and can’t do enough to meet my requirements
1 July 2026
Staff in Lisburn Hayes are so helpful…
Staff in Lisburn Hayes are so helpful and professional. Excellent customer service.
3 July 2026
We saw an advert in the window and went…
We saw an advert in the window and went in to ask about it. We said what we were looking and we got an exceptional deal. The agent couldn't do enough for us. She showed us a few ideas and found the right one for us. So easy to deal with and everything clearly explained. Was honest about everything . Went over all the final checks and got us booked on our flights. Will be going back again . Lovely staff. All very friendly and welcoming. 5 stars from us 😄👍
28 June 2026
Lucy from Hays Travel Lisburn was such…
Lucy from Hays Travel Lisburn was such a great help in helping to organise my husbands 40th birthday surprise. It was slightly tailored and she made sure all areas of the holiday was covered whilst giving me different options in terms of accommodation and what was available etc!
27 June 2026
Lost count of how many holidays we have…
Lost count of how many holidays we have had booked with Chloe in Lisburn store ,1st class , stress free no hassle booking as always.
3 July 2026
Great personality of staff member…
Great personality of staff member really helpful and knowledgeable
2 July 2026
Friendly and helpful staff
Sian was so helpful and listened to what we wanted for our holiday. She got in touch with us as soon as she got our holiday sorted for us. I could not ask for better customer service,Sian is such a lovely,friendly girl,as is all of the Lisburn branch,a pleasure to deal with every time we’re in,even if it’s just for currency.
1 July 2026
Joanna as usual was very helpful in…
Joanna as usual was very helpful in getting me the cruise for 2028
1 July 2026
Excellent service
Excellent service, all staff so friendly and helpful. Lucy did really well in booking our holidays and was so attentive to what we needed. Will continue to use Hay’s travel for future holidays.
24 June 2026
Yes girl was really helpful got me the…
Yes girl was really helpful got me the cruise I wanted 😊
1 July 2026
We always booked our own holidays
We always booked our own holidays, not anymore, the staff in Lisburn office are so friendly and helpful we are definitely going to use their experience in the future.
30 June 2026
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