Booked with Chloe. She got us a few holidays for us to look at. Once we had picked the one that suited us best everything was explained and a secure payment link sent we quickly received and email wit... See more
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I wouldn't book with anyone else only through hays , kerry is always the one i would deal with but if kerry is unavailable the rest of the girls are absolutely amazing.They always find the best days a... See more
Lorraine @ hays travel Lisburn was so patien, polite and answered all questions fully. Give me holiday options that suited my family needs
I was seen to right away by a lovely girl called Lucy as I knew where we wanted to book the same place and hotel as this year it was all done in good time no rush she went through every detail to mak... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Bow Street, BT28 1BN, Lisburn, United Kingdom
- 02892290227
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The staff at hays travel bow street are…
The staff at hays travel bow street are great
Booked with Chloe
Booked with Chloe. She got us a few holidays for us to look at. Once we had picked the one that suited us best everything was explained and a secure payment link sent we quickly received and email with our holiday information and tickets.
Kerry who we dealt with was very…
Kerry who we dealt with was very helpful and friendly.Nothing too much trouble.
Good Experience
Lucy, who dealt with my booking was very helpful, polite and patient with me while I made my booking.
Rachel was very helpful in finding me…
Rachel was very helpful in finding me the place i was inquiring about. Explained everything I needed to know.
Made my booking over the phone no fuss all want smoothly
Best hour of the day
We were greeted at the moment we entered the shop. The staff are friendly and helpful with everyone who came in. Kerry was very good to help us book our holiday. She is amazing with her knowledge of the resorts and hotels and showed us the areas around.
Lorraine At hays travel easy yo deal with
Lorraine @ hays travel Lisburn was so patien, polite and answered all questions fully. Give me holiday options that suited my family needs
5 Star Hays
The staff were helpful and knowledgeable, making the process an easy and pleasant experience.
Great help from Kerry very informative…
Great help from Kerry very informative and helpful
My first travel to.Barbados
Great service and went into great detail which served my mind to book there and then.Sain is a well learned travel consultant and I was a happy -chappy on my booking well done
Booking our holiday in Hays travel was…
Booking our holiday in Hays travel was quick and very straightforward. The assistant compared prices and advised which was the best. We also got an extra £100 discount.
Staff listened to our requirements and…
Staff listened to our requirements and found us a holiday appropriate to our request.
Rachel from Lisburn store always goes…
Rachel from Lisburn store always goes above and beyond to help me get the right holiday and best price.
Staff member was very friendly
Staff member was very friendly, efficient and made the whole booking process very easy
Staff were very efficient and extremely…
Staff were very efficient and extremely helpful
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