Booked with Chloe. She got us a few holidays for us to look at. Once we had picked the one that suited us best everything was explained and a secure payment link sent we quickly received and email wit... See more
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See what reviewers are saying
I wouldn't book with anyone else only through hays , kerry is always the one i would deal with but if kerry is unavailable the rest of the girls are absolutely amazing.They always find the best days a... See more
Lorraine @ hays travel Lisburn was so patien, polite and answered all questions fully. Give me holiday options that suited my family needs
I was seen to right away by a lovely girl called Lucy as I knew where we wanted to book the same place and hotel as this year it was all done in good time no rush she went through every detail to mak... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Bow Street, BT28 1BN, Lisburn, United Kingdom
- 02892290227
4.9
Excellent
1k reviews
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Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Great staff…
The staff I interacted with were friendly and helpful. They looked into the issue I had and returned calls promptly
4 June 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
I booked with Sian
I booked with Sian. She was very helpful and extremely efficient. Booking was very easy.
5 June 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Family holidays
Answered questions and took time to explain the options and looked for the best deal for the family alongside asking what we had liked about the area and got us closer to the areas we visited ..fantastic service
29 May 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Online booking
Was able to do entire booking from enquiry over gravel messenger, quick responses and easy to make deposit payment.
4 June 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Second time around
This is the second time we have used Hay's. We have found the service to be excellent. obviously, with jet2 we could book directly, but we prefer to have a local input. Furthermore, our customer Agent, Sian, was most knowledgeable re. the area; where we would need to be and the level of hotels. upon return, an update will be given.
29 May 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Rachel was extremely professional
Rachel was extremely professional, very understanding. Very patient. Pleasure to do business with. I am now very much looking forward to my cruise on the 4th of December 2027. Rachel is just excellent very knowledgeable.
2 June 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
The girl that helped us was amazing
The girl that helped us was amazing. Amazing service and the nicest staff
2 June 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Friendly staff nothing a problem thanks…
Friendly staff nothing a problem thanks to Joanne
31 May 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Very happy with our experience!
Joanne was very friendly, helpful and knowledgeable, which made the booking process quick and easy.
31 May 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Really easy to find a suitable holiday. I would highly recommend booking with Hays Travel.
28 May 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Rachael the travel agent was so…
Rachael the travel agent was so informative and helpful! Very friendly will definitely be back!
26 May 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Hays travel Lisburn
Very easy process . Sarah was very helpful and talked us through everything pictures of the hotel where it was on Google Earth or a bus stops and we got a real bargain.
24 May 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
I would recommend this branch because…
I would recommend this branch because everything was explained to me and staff was so pleasant throughout the full conversation xx
16 May 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Kerry was great - careful, she will talk you into a holiday!
Kerry was great, very knowledgeable & efficient, she, along with my wife ambushed me into a holiday 🤦🏻 hey-ho
Joking aside, a pleasure to do business with, we may even consider a return visit in the future 😬
22 May 2026
Reply from Hays Travel - Lisburn
😂😂 You didn't need your arm twisting
Absolute pleasure to assist you with your holiday plans, and look forward to your next visit. Kerry 😁
Good guidance etc
Good guidance etc
Friendly store to visit. Great help too as we were booking for a party of 7. Just eased our burden.
14 May 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
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