Hays Travel - Longton Reviews 

696
TrustScore 5 out of 5

4.9

Unit 55 Longton Exchange, ST3 2NS Longton, GB


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Rated 5 out of 5 stars

We've used Hays Travel in Longton a few times now . The staff are always helpful ... and patient with us!!! Nothing is too much trouble, they answer so many questions for us, so we always feel conf... See more

Company replied

Rated 5 out of 5 stars

Chloe was very helpful and patient..especially as my husband had many stipulations. Eventually she found the perfect holiday for us . Our first sun holiday abroad in 9 years..so we're especially lo... See more

Company replied

Rated 5 out of 5 stars

The travel guide had a good insight to what I wanted out of the holiday and was able to advise where to stop and what to access to make the most of my stay Alayna personally recommended to buy attra... See more

Company replied

Rated 5 out of 5 stars

Alex Whittaker and staff were superb every thing was organised and explained helped to sort out extra legroom seats ,hotels with breakfast explained their location and why they picked them overall a... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 35 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 55 Longton Exchange, ST3 2NS, Longton, United Kingdom

  • 01782692861

4.9

Excellent

TrustScore 5 out of 5

696 reviews

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4.9

All reviews

(696)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

The team at hays longton are so helpful

The team at hays longton are so friendly and welcoming. Lisa the lady who delt with me to get exactly the holiday I wanted is amazing. She take her time and listens to you. Then go's all out to get you exactly what you want. Her knowledge is amazing as is her personality. I would definitely recommend this branch to friends and family. We went in as customers came out as friends. Thanks Lisa.

24 October 2025
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Reply from Hays Travel - Longton

Hi Elizabeth,

Thank you for your kind comments, Lisa will be thrilled to hear you were happy with her service, I will pass this along asap!

Thanks
Alayna

Rated 5 out of 5 stars

Sian was very professional and did…

Sian was very professional and did every thing she said she would do included starting work early to
get the cabin we wanted on the cruise. I usually book with P O Direct but this was less stressful than waiting in queues at call centres

24 October 2025
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Reply from Hays Travel - Longton

Hi John,

Thanks for your kind comments, We are so glad you were happy with the service in store! I'll pass this along to Sian!

Thanks
Alayna

Rated 5 out of 5 stars

Nieve

Nieve, did a great job. She took all my details for the holiday we require. She was very polite and professional. She then rang me back as the line was a bit funny. So holiday booked for next year

16 October 2025
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Reply from Hays Travel - Longton

Thank you so much Andy for taking the time to review Nieves fab service! we will pass on the comments to her!

- team Longton

Rated 5 out of 5 stars

Sian always helpful and very good and…

Sian always helpful and very good and experienced at her job which makes it all the more easier to book your holiday excellent service

14 October 2025
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Reply from Hays Travel - Longton

Hi Jhon,

Thank you so much for taking the time to leave a review i will let sian know you have left her such kind comments!!

Thanks
Team longton

Rated 5 out of 5 stars

Great service

Great service , Mikki went above and beyond to make the the whole process of booking our holiday , she was very helpful,
5*

12 October 2025
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Reply from Hays Travel - Longton

Hi Mikki,

Thank you for your kind comments, we are so glad your happy with the service provided and I will pass this along to Mikki

Thanks
Alayna

Rated 5 out of 5 stars

Very efficient

Very efficient

12 October 2025
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Reply from Hays Travel - Longton

Hi Amanda,

Thank you for your kind comments, I will pass this along to Sian!

Thanks
Alayna

Rated 5 out of 5 stars

A pleasure to deal with

Alayna was extremely helpful and a pleasure to deal with. Nothing was too much trouble and she went out of her way to assist our many requirements!

2 October 2025
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Reply from Hays Travel - Longton

Hi Steve,

Thank you so much for your kind comments! I hope to speak to you again soon to book your next holiday!

Thanks
Alayna

Rated 5 out of 5 stars

Holiday next year 2026

Everything was done so quickly and every question was answered clearly. I cannot thank Alayna enough for making everything so easy, she is a lovely young lady and you are lucky to have her.

23 September 2025
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Reply from Hays Travel - Longton

Hi Hazel,

Thank you so much for booking with me and for your lovely comments! I hope to see you again soon to book another holiday

Thanks
Alayna

Rated 5 out of 5 stars

My 4th cruise to Caribbean

This isn't the first time. I've booked through Hays in Longton staff very Knowledgable nothing too much trouble were able to answer all questions I asked with great confidence. I spoke to Sian who responded straight away to all my e.mails and telephone calls.

14 September 2025
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Reply from Hays Travel - Longton

Hi Lynda,

Thank you so much for your kind comments, I'm so glad you were happy with our service in store and we hope to book another cruise for you again soon! I'll pass this onto Sian!

Thanks
Alayna

Rated 5 out of 5 stars

Very

Very
Helpful staff,

13 September 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Hi Jayne,

Thank you for your kind comments, we hope to see you again soon

Thanks
Chloe

Rated 5 out of 5 stars

Brilliant service

Brilliant service, brilliant people.

30 August 2025
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Reply from Hays Travel - Longton

Hi Jordan,

Thank you for your kind comment!

Thanks
Mikki

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly, a pleasant time in the shop
Sian has always been helpful, booked three cruises with her.
Nothing too much trouble.
Thank you Sian

7 September 2025
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Reply from Hays Travel - Longton

Hi Kathryn,

I'm so happy to help! I hope to see you again soon

Thanks
Sian

Rated 5 out of 5 stars

Our booking

The young woman(Alanya) was very helpful went through everything we needed with a very professional and pleasant attitude

3 September 2025
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Reply from Hays Travel - Longton

Thank you so much for reviewing a Alaynas service she is so happy you have had such a fab experience with her! - chloe :)

Rated 5 out of 5 stars

Very impressed with Nieve

I saw Nieve who was extremely patient and made sure we were able to book exactly what we wanted.
The office was very busy, including sitting near a colleague with a very loud voice but she remained calm and friendly. Would definitely recommend.

3 September 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Thank you so much for taking the time to review Nieves service! we are so happy you had such a pleasant experience with her despite the busyness in branch - Chloe :)

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