Excellent experience, simple, clear and such a lovely lady Laura ( Lymington) branch. Trusted company to look after us if there is an issue.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Your rep Catherine Asstant Manager very helpfull tring different options and Airlines from Southampton to Glasgow trying to find the best price by going different routes my final choise was with Easy... See more
Company replied
Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking. After booking we have had regular communicatio... See more
Company replied
Chris was very helpful in finding us the holiday we wanted. He kept us informed throughout the process so many thanks.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 High Street, SO41 9AF, Lymington, United Kingdom
- 01590 679411
4.9
Excellent
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Catherine was very efficient and sorted…
Catherine was very efficient and sorted out our slightly complex booking for 10 family members very smoothly.
28 April 2026
Reply from Hays Travel - Lymington
Sway Jon,
We appreciate you sharing your experience. We're happy we could efficiently manage your complex family booking. Thank you for your positive feedback!
Kind Regards
Hays Travel Lymington
Couldn't be better,Cat is like my…
Couldn't be better,Cat is like my personal shopper.Knows exactly what we want.Perfect service.Thankyou.
21 April 2026
Reply from Hays Travel - Lymington
Cherry,
We're happy to hear that you had such a wonderful experience. It's great to know we met your expectations, and we appreciate your kind words.
I do know what you want probably before you do! :)
Kind Regards
Cat
Brilliant service
Karen and the team were really knowledgeable about destinations that would met our criteria. The service was brilliant. The team are friendly, professional and efficient.
All the stress was taken out of planning and booking. It was also really good to have a complete breakdown of the package so we know we aren't forgetting anything.
It was also reassuring to know that we were getting the best deal available with no pushing or pressure to book a higher cost holiday package.
26 April 2026
Reply from Hays Travel - Lymington
We appreciate you taking the time to share your experience. We're happy to hear that our team's knowledge and service met your needs, and that the planning process was stress-free. It's great to know you felt confident in the value we provided.
Kind Regards
Hays Travel
Very friendly and helpful
Very friendly and helpful . Helped me find a great holiday for myself and my adult daughter at a good price .
26 April 2026
Reply from Hays Travel - Lymington
Steffany Strode,
We're so happy we could assist you in finding a wonderful holiday for you and your daughter at a price that worked for you. Thanks for your review.
Kind Regards
Hays Travel
Catherine is so accommodating
Catherine is so accommodating. Nothing too much bother. Great experience.
23 April 2026
Reply from Hays Travel - Lymington
Susan,
We appreciate you taking the time to leave us such a great review! We're so happy that you had a wonderful experience with us.
Kind Regards
Catherine
Thank you Hays!
I had such a great experience last year with Hays, I decided to go back to them again this year to book my trip. This time I was looked after by Christopher. He was so welcoming and friendly and didn’t rush me at all. He patiently helped me go through so many holidays and options until I found the one that was perfect for me. Thank you again to Christopher and all at Hays, Lymington for you help, knowledge and friendliness - I will definitely be back! 😊
7 April 2026
Reply from Hays Travel - Lymington
Maria Johnson,
We're happy to hear about the great experience you had during your recent booking with Christopher. It's wonderful to know that you felt welcomed and supported in finding the perfect holiday. We appreciate your kind words and look forward to assisting you again!
Kind regards
Hays Travel Lymington
We were helped by very competent staff.
We were helped by very competent staff.
We have always used Hayes to do out bookings and sorting out our troubles with the travel companies.
So we think that Hayes is just the company people should travel by .
1 April 2026
Reply from Hays Travel - Lymington
Marvis,
We appreciate your continued trust in us for your travel needs and for resolving any issues. We're happy to hear that our competent staff could assist you.
Kind regards
Hays Travel Lymington
Reply from Hays Travel - Lymington
P L,
We appreciate your kind words. It is great to know our assistance was helpful, and we hope to see you again soon.
Kind regards
Hays Travel Hastings
Great team at Lymington
Great team at Lymington, always happy to help with any questions and finding the right holiday
1 April 2026
Reply from Hays Travel - Lymington
Julie,
We appreciate you highlighting our team's dedication to finding the right holiday and answering questions. We're so happy to help you.
Kind regards
Hays Travel Lymington
Reply from Hays Travel - Lymington
Peter,
Thank you for your kind review.
Always here to help :)
Thanks Kelly
Reply from Hays Travel - Lymington
Polly,
We appreciate you sharing your experience with us and leaving us such kind words! We are so happy to hear about your positive experience.
Kind regards
Hays Travel
Lymington
Kelly at Hays travel in Lymington was…
Kelly at Hays travel in Lymington was amazing. She took into consideration all of our requirements and has booked a great looking hotel making sure we had suitable flights and transfers too. She was so lovely and explained everything along the way.
18 March 2026
Reply from Hays Travel - Lymington
Thank you for taking the time to write a lovely review!
I hope you have a great holiday!
Thank You Kelly
We use Hays in Lymington a lot and…
We use Hays in Lymington a lot and always find staff to be helpful courteous and efficient. This time Laura helped us book a cruise in Jan 2027 which we are very much looking forward to. She gave us detailed advice on cabins and prices helping us to make a well informed decision.
15 March 2026
Reply from Hays Travel - Lymington
Thank you very much for taking the time to review the service you received in store. We really do appreciate this and are always happy that we can help, Laura.
Chris was amazing
Chris was amazing, found exactly what I wanted. The process was so easy.
12 March 2026
Reply from Hays Travel - Lymington
Joy,
We appreciate you taking the time to share your kind words regarding our team's friendly and helpful service; it means a lot to us.
lymington, Hays Travel
Reply from Hays Travel - Lymington
Hi Clive,
We appreciate your feedback and are so glad we could provide helpful service.
Many thanks
Hays Lymington
Reply from Hays Travel - Lymington
Stephen,
We appreciate your feedback and are so pleased we could provide helpful advice to find you the perfect holiday!
Karen - Lymington, Hays Travel
Very good service fast and efficient…
Very good service fast and efficient from the young man
26 February 2026
Reply from Hays Travel - Lymington
We appreciate you sharing your experience. We are so happy to hear you received very good, fast, and efficient service.
Service was excellent and very thorough…
Service was excellent and very thorough to get what we wanted.
26 February 2026
Reply from Hays Travel - Lymington
John Failes,
We appreciate your feedback and are so glad we could provide excellent and thorough service to meet your needs.
lymington, Hays Travel
Very helpful service
Very helpful service. Took the time to look at several different options to find the right package for me.
18 February 2026
Reply from Hays Travel - Lymington
Thank you for your review. Were glad we were able to find you the perfect holiday! See you again soon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.