My Wife and I visited Hays travel to book a cruise to Japan, the whole booking process went very smoothly thanks to Cami who guided us throughout the entire process. Cami was very knowledgeable and th... See more
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In this day of tech it is reassuring that there are still people you can talk to and chat through options which as a solo traveller was extremely helpful. Jayne was great :)
Company replied
We had already spoken to Jayne on the telephone. She came back with full details of our requirements, via e-mail as requested. We called in the Branch next day, saw Jayne straight away and she made... See more
Company replied
We were taken care of by Ebony at Hays Travel Agents in Lytham and were looking to spend a holiday in Menorca. Ebony was very helpful and gave us a run down of various aspects of the hotel which w... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
48 Clifton Street, FY8 5EW, Lytham, United Kingdom
- 01253808240
4.9
Excellent
724 reviews
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Friendly efficient and knowledgeable…
Friendly efficient and knowledgeable staff who listened and provided exactly what we wanted. Ebony also provided free fat track. Excellent.
21 December 2025
Reply from Hays Travel - Lytham
Thank you for your great feedback! We’re delighted to hear our friendly, efficient, and knowledgeable team delivered exactly what you were looking for. We’ll be sure to pass your kind words on to Ebony — and we’re glad you enjoyed the free Fast Track. We really appreciate your review!
Hays Travel Lytham Team!
Exceptional customer service from Cami
Exceptional customer service from Cami. She had exceptional knowledge and was so patient and friendly . Very professional throughout.
3 December 2025
Reply from Hays Travel - Lytham
Thank you Stephanie it was a pleasure to help you book your next holiday . Many Thanks Cami :)
Jayne B
Jayne, as always, was very informative, patient, helpful and friendly, which made our choice of holiday so much easier. We wouldn’t go anywhere else.
Also all the other staff at Lytham are very friendly and helpful, it makes for a lovely atmosphere in the agency.
3 December 2025
Reply from Hays Travel - Lytham
Thank you for your lovely feedback! Jayne and the whole Lytham team are thrilled to hear we made your holiday planning easier. We look forward to helping you again soon!
Hays Travel Lytham Team!
Reply from Hays Travel - Lytham
Thank you for your feedback!
Hays Travel Lytham Team!
Excellent staff
26 November 2025
Reply from Hays Travel - Lytham
Thankyou for booking with us at Lytham it was a pleasure to help book you and your friends. We hope to see you in the shop again soon :)
Hays stress free holiday booking…
Hays took all the stress out of booking a holiday
The staff are so friendly and knowledgeable
I'll never book a holiday anywhere else but Hays
25 November 2025
Reply from Hays Travel - Lytham
This is so lovely to hear ! Thankyou for your kind feedback. It was a pleasure to help you book your holiday we look forward to seeing you in the shop soon :)
Helpful advice given to me .
Helpful advice given to me .. cans lovely follow up phone calls
18 November 2025
Reply from Hays Travel - Lytham
Thank you for your lovely feedback many thanks the team at lytham
Reply from Hays Travel - Lytham
Thank you for your kind review! We're glad we could help and get your cruise booked quickly.
Hays Travel Lytham Team!
Very friendly staff when you are able to get served by someone …
Very friendly staff in this unit would recommend to others however the caution is that the unit always short staffed which means you may have to call in a few times to hopefully get a travel expert to help you ! I did persevere but others may not have the same patience.
13 November 2025
Reply from Hays Travel - Lytham
Thank you for your kind words about our team! We’re glad you had a positive experience and appreciate your recommendation. We’re sorry for the delays caused by staffing shortages and are working to improve this. Thanks again for your patience and feedback!
Hays Travel Lytham Team!
We were looking for the holiday of a…lifetime
We were looking for the holiday of a lifetime cruising Japan with stays in Tokyo and HK. Hays found the best of holidays at a great price and it took nearly two hours. Great service and something to look forward to (5 weeks cruising the far east in a suite on a fabulous ship)
20 November 2025
Reply from Hays Travel - Lytham
Thank you for your lovely review. We’re so pleased we could help you find the holiday of a lifetime and secure such a fantastic Japan cruise with stays in Tokyo and Hong Kong. Five weeks exploring the Far East in a suite sounds incredible! Enjoy every moment of your amazing trip!
Hays Travel Lytham!
Reply from Hays Travel - Lytham
Thank you! We’re glad you felt heard and never pressured. We appreciate your review!
Hays Travel Lytham Team
I couldn’t fault the service
I couldn’t fault the service. The young lady who booked my flights (Ebony) was a very pleasant and helpful member of staff.
12 November 2025
Reply from Hays Travel - Lytham
Thank you for your lovely feedback regards the Team at Lytham :)
Ebony was very efficient and…
Ebony was very efficient and friendly,it made our booking experience a pleasure.
8 November 2025
Reply from Hays Travel - Lytham
Thank you so much for your lovely feedback! We’re delighted to hear that Ebony made your booking experience such a pleasure. We’ll be sure to pass along your kind words to her!
Hays Travel Lytham Team!
Reply from Hays Travel - Lytham
Thank you so much for your kind words! We’re thrilled to hear you enjoyed our service and appreciate your support.
Hays Travel Lytham Team!
Very helpful young lady at the Lytham…
Very helpful young lady at the Lytham Hays travel shop
5 November 2025
Reply from Hays Travel - Lytham
Thank you for your kind review! We're glad you received helpful service. We’ll pass your comments on to the team member!
Hays Travel Lytham Team!
Cruise booking in
Cami was extremely helpful and knowledgeable on our booking in and printing of our cruise tickets. Thank you
28 October 2025
Reply from Hays Travel - Lytham
Thank you for taking the time to review us. I will pass your comments on to Cami.
Please let us know if you need any more help in the future
cari was a Very patient and…
cari was a Very patient and knowledgeable member of staff who took the time to find our dream holiday thank you Cari
28 October 2025
Reply from Hays Travel - Lytham
Thank you for your lovely review! We’re so glad Cami helped you find your dream holiday.
Hays Travel Lytham!
Xmas cruise for a single I now have…
Xmas cruise for a single I now have three Xmas booked. 😃 Staff very professional and don’t rush you. Looking very hard for a good deal. A coffee machine would be a bonus.
23 October 2025
Reply from Hays Travel - Lytham
Thank you! We’re thrilled you now have three Christmas cruises booked and enjoyed our team’s service. We’ll keep an eye out for great deals, and we love that a coffee machine would be a bonus, we will ask our head office!
Hays Travel Lytham Team!
Reply from Hays Travel - Lytham
Thank you for your kind words.
Hays Travel Lytham Team!
Jane at Lytham branch is fantastic
Jane at Lytham branch is fantastic. She always goes the extra mile and obtains the best possible holiday for our requirements. She is very knowledgeable and friendly.
21 October 2025
Reply from Hays Travel - Lytham
Thank you for your lovely review! We're thrilled to hear Jane at our Lytham branch went the extra mile to find the perfect holiday for you. She’ll be delighted with your kind words!
Hays Travel Lytham Team!
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