quick and efficient service received to re book a holiday due to carrier/ airline moving airport they(airline) did not make it easy!Hays did .I recommend Hays and have booked a number of times peter... See more
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See what reviewers are saying
Poppy was very helpful and understanding as this is my first time abroad without my husband, with whom I I’ve travelled for over 40 years. I was very anxious about booking but was not rushed in to a... See more
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We received a warm greeting on arrival, nice friendly atmosphere amongst staff. Very nice lady remembered my wife going in to see one her colleagues earlier in the morning and was instantly up to spe... See more
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The whole experience was great ! The ladies in the shop were all very friendly . We called in Friday morning with our requirements . By Friday afternoon I had received a telephone call and an em... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
48 Mill Street, SK11 6LT, Macclesfield, United Kingdom
- 01625 839874
5.0
Excellent
888 reviews
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Clare was very good in telling use…
Clare was very good in telling use about the ship
27 November 2025
Reply from Hays Travel - Macclesfield
Thank You for taking the time to leave a 5* review, it was lovely to meet you both in store.
Your staff at the Macclesfield office…The staff at Macclesfield Office.
Your staff at the Macclesfield office are always helpful, nothing is too much bother. We are senior citizens, and have travel assistance and the ladies and gentlemen, always make sure are requirements are met. Lovely helpful people.
5 November 2025
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to write such a lovely 5* review and for always booking with us, See you soon Team Macclesfield 😎
I was dealt with promptly and…
I was dealt with promptly and efficiently.This is always done with utmost professionalism and friendliness.I always feel welcome when I go into Hays.
22 November 2025
Reply from Hays Travel - Macclesfield
Thank you Sue for your lovely review and for your continued loyalty to our store, See you soon Claire 😎
The staff were very helpful,friendly …
The staff were very helpful,friendly and accommodating, they did their utmost to book us the holiday we wanted.
22 November 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your 5* review and for booking with us again in store, See you soon Libby 😎
Good service and they are very helpful…
Good service and they are very helpful and friendly thanks
7 November 2025
Reply from Hays Travel - Macclesfield
Thank you for the review, it's a pleasure to organise your trips and see you both in store! Emily
The young lady was very helpful and…
The young lady was very helpful and polite really made us feel relaxed
11 November 2025
Reply from Hays Travel - Macclesfield
Thank you for taking the time to leave a review! Its greatly appreciated :-) Emily
Emily made the whole process easy…
Emily made the whole process very easy and stress free, she had personal knowledge of the area so was able to give some good recommendations for things to do and places to eat. She was extremely professional, we will definitely be booking more holidays through her
13 November 2025
Reply from Hays Travel - Macclesfield
Thank you for booking with us and taking the time to leave such a lovely review :-) Emily
Very friendly and helpful staff .went…
Very friendly and helpful staff .went out of there way to help me decide what I wanted.
9 November 2025
Reply from Hays Travel - Macclesfield
Thank you Shirley, it was lovely to see you in store, if there is anything else we can do, please do not hesitate to as :-) Claire
Reply from Hays Travel - Macclesfield
Thank you for the 5* review, We really appreciate you taking the time to leave it, Ruby
The staff at Macclesfield branch are so…
The staff at Macclesfield branch are so knowledgeable and patient. It's a pleasure to walk through the door.
Nothing is too much trouble, especially when dealing with elderly customers.
Valerie Genders
8 November 2025
Reply from Hays Travel - Macclesfield
Thank you for taking the time to leave such a lovely review, its always a pleasure to see you instore :-) Libby
Hays Travel is excellent !
Really helpful and friendly staff. Found the perfect holiday and booking was effortless. Everything we needed to travel was provided in a wallet as we left the travel agents. 5 star service !
25 May 2025
Reply from Hays Travel - Macclesfield
Thank you for the review, I hope you had a fab holiday! Libby
Called in to my local Macclesfield…
Called in to my local Macclesfield branch to find a last minute holiday for 2 and within 40mins I had booked, paid for, and came out happy 😃 I love going to my local branch they always give excellent service and always with a smile 😊
25 October 2025
Reply from Hays Travel - Macclesfield
Thank you Helen :-) It was a pleasure to organise your holiday! Fran
As Tina Turner sang “Simply the Best”
Having had holidays abroad for over 50 years I must say Ms Mellor-Hyde is by far the best Travel Agent I have worked with!!
She also manages a friendly , professional staff.
Expectations exceeded.
Chris Andrew
30 October 2025
Reply from Hays Travel - Macclesfield
Thank you Chris for once again booking with us and your continued loyalty to Hays Macclesfield. Your 5* review is greatly appreciated. See you soon and Thank you again from all the team at Hays Macclesfield 😎
Emily was so patient we had not been …
Emily was so patient we had not been on holiday for six years and she explained every stage and got my wife and I the holiday we wanted and decent flight times it was a very enjoyable experience
21 October 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for booking with us in store, It was an absolute pleasure to sort out your holiday for you, See you soon Emily 😎
Ruby delt with our holiday request very…
Ruby delt with our holiday request very swiftly and professionally. Very friendly and pleasant.
28 October 2025
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to give me a 5* review and for booking with me in store, See you soon Ruby 😎
Highly recommended …
As always the staff at the Macclesfield branch are unfailingly helpful and Ruby was no exception. It’s great being able to discuss what you need and then have knowledgeable helpful people do the booking. Highly recommended.
27 October 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for booking with us again in store, It is always a pleasure to sort out your holidays for you, See you soon Ruby 😎
Great service
Great service, I prefer to book face to face rather than online and the girls are welcoming, friendly, polite and very helpful in booking our holiday
22 October 2025
Reply from Hays Travel - Macclesfield
Thank you Susan for such a lovely review :-) Libby
Helpful and freindly staff always book…
Helpful and freindly staff always book my holidays here and will continue to do so.
22 October 2025
Reply from Hays Travel - Macclesfield
Thank you Peter :-) We really appreciate your on going support! Ruby
Libby was very patient and helpful with…
Libby was very patient and helpful with our complicated booking nothing was too much trouble. Excellent
19 October 2025
Reply from Hays Travel - Macclesfield
Thank you! I'm glad we managed to get your cruise sorted :-) and thank you for the review, Libby
Very helpful in selecting the correct…
Very helpful in selecting the correct hotel for us.
Quick and efficient
11 October 2025
Reply from Hays Travel - Macclesfield
Thank you for taking the time to leave a 5* review, It was lovely to see you in stores always lovely to see you in store. Libby
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