quick and efficient service received to re book a holiday due to carrier/ airline moving airport they(airline) did not make it easy!Hays did .I recommend Hays and have booked a number of times peter... See more
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Poppy was very helpful and understanding as this is my first time abroad without my husband, with whom I I’ve travelled for over 40 years. I was very anxious about booking but was not rushed in to a... See more
Company replied
We received a warm greeting on arrival, nice friendly atmosphere amongst staff. Very nice lady remembered my wife going in to see one her colleagues earlier in the morning and was instantly up to spe... See more
Company replied
The whole experience was great ! The ladies in the shop were all very friendly . We called in Friday morning with our requirements . By Friday afternoon I had received a telephone call and an em... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
48 Mill Street, SK11 6LT, Macclesfield, United Kingdom
- 01625 839874
5.0
Excellent
885 reviews
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Unfortunately the assistant took the…
Unfortunately the assistant took the full balance of the holiday coat instead of the deposit only. As this was taken on a Saturday this could not be rectified until the Monday. It wasnt a problem and the holiday could have been paid in full. It was just the principle of the matter
18 January 2026
Reply from Hays Travel - Macclesfield
Hello, I am sorry to hear your experience in store wasn't the 5* standard we endeavor to deliver, I have tried to call you just to check in, I can see from our records the funds were refunded on 17th January :-) Again apologise for this discrepancy. Claire
What a great team!
What a great team! Always so friendly and helpful. I left Emily with info regarding the holiday we wanted and when I came back it was all sorted and helpful and friendly advice too. Nothing is too much trouble and such a great atmosphere. Thanks again
23 January 2026
Reply from Hays Travel - Macclesfield
What a lovely review! it really did make me smile, thank you so much for always choosing us! See you soon, Emily :-)
Go Hays! Yet again another fabulous holiday booked at an amazing price
I only speak to one lady whenever I go to book my holiday with Hays Travel. I can’t remember her name, but she’s the assistant manager. She totally gets what I want and she totally gets me the best deal. My friends were all telling me why don’t you book Online ? why did you go to a travel agent? Simple I got a better deal than what I could get online for a lot less hassle and faffing about
25 January 2026
Reply from Hays Travel - Macclesfield
Thanks Debbie! Thank you for trusting me to book your hols! See you soon, Emily :-)
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for booking in store with me, See you soon Abbie 😎
The ladies in the Macclesfield Branch…ARE AMAZING!
The ladies in the Macclesfield Branch are Amazing, so helpful, lovely atmosphere when you walk in.
I recommend them to anyone wanting to book a holiday.
16 January 2026
Reply from Hays Travel - Macclesfield
Thank you for the 5* review, and we really appreciate the recommendations, Ruby
Great service
Great service , staff were very knowledgeable about the area I wanted to visit. very helpful very quick as well.
12 January 2026
Reply from Hays Travel - Macclesfield
Thank you for choosing us for your holidays as well as taking the time to leave a review :-) Abbie
Excellent service when booking a cruise…
Excellent service when booking a cruise from Abbie and Ruby , all very efficient and helpful . Thank you .
18 January 2026
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for booking with us in store, See you soon Abbie :)
Staff we welcoming and knowledgeable
Staff we welcoming and knowledgeable. Able to talk about all options and the area we are looking at.
Personally knew the hotels and advised on the must suitable for our needs.
18 January 2026
Reply from Hays Travel - Macclesfield
Thank you for taking the time to leave a lovely review and choosing us to book your travel arrangements. Claire :-)
Claire at Macclesfield branch is…
Claire at Macclesfield branch is excellent, she is professional and always willing to help, nothing is too much trouble for her. Fabulous service and very welcoming.
11 January 2026
Reply from Hays Travel - Macclesfield
Thank you! it's always lovely to see you in store and thank you for the cakes! Claire B-)
Reply from Hays Travel - Macclesfield
Thank you Jane for booking with us again in store and for your continued loyalty to Hays Macclesfield, it is always lovely to see you in store, Claire 😎
Lovely person in shop called Frank was…
Lovely person in shop called Frank was very helpfull,not very good with tech myself. Mr n.meakin
14 January 2026
Reply from Hays Travel - Macclesfield
Thank you Mr Meakin for taking the time to leave a review and choosing to book with us :-)
Claire was brilliant in finding us a…
Claire was brilliant in finding us a holiday explained everything to us, she answered all our questions, a reall lovely lady who knows her job well.Many thanks Claire ,
13 January 2026
Reply from Hays Travel - Macclesfield
Thank you for booking with us again, its always a pleasure to organise your trips! Claire
We had a clear idea of where we wanted…
We had a clear idea of where we wanted to go. Efficient service to narrow down accommodation options that had availability for the dates we wanted. Clear information about what happens when. In and out within 20 minutes!
13 January 2026
Reply from Hays Travel - Macclesfield
Thank you for booking with us instore and taking the time to leave a review :-) Fran
Friendly and helpful
Friendly, helpful, giving good advice and suggesting various options
9 January 2026
Reply from Hays Travel - Macclesfield
Thank you for the review :-) It's very much appreciated, Amelia
I am always well looked after and…
I am always well looked after and pleased with how helpful and knowledgeable the staff are when booking holidays for me and my friend.
9 January 2026
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for booking with us in store, See you soon Ruby 😎
Friendly helpful and efficient
8 January 2026
Reply from Hays Travel - Macclesfield
Thank you for taking the time to leave a review :-) We will see you soon, Ruby
Reply from Hays Travel - Macclesfield
Thank you for booking with us again and the 5* review :-) Emily
See Above *****
6 January 2026
Reply from Hays Travel - Macclesfield
Thank you so much for leaving a 5* review and for booking with with Hays Macclesfield, See you soon 😎
Emily The Must have holiday girl
Friendy staff especially Emily. Takes the time to consider our needs and gets us what we want for our holiday.
4 January 2026
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to give me a 5* review and such lovely comments, it is always a pleasure to sort out your holidays for you and your family. See you soon Emily 😎
Reply from Hays Travel - Macclesfield
Thank you for your 5* review and for booking with us in store, See you soon Emily 😎
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