Hays Travel - Maghull Reviews 

942
TrustScore 5 out of 5

4.9

5 Central Square, L31 0AE Maghull, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Michael is a star.He explains everything everything and gives advice and guidance throughout the booking process.We have been dealing with Hays for many years and wouldn't go anywhere else and would h... See more

Company replied

Rated 5 out of 5 stars

Michael is a great asset to your business he will try very hard to get you exactly the holiday deal that suits you best. Also he likes feed back and any information about the holiday that he mentally... See more

Company replied

Rated 5 out of 5 stars

always have a great experience at hays travel maghull they are always friendly and make you feel welcome nothing is too much trouble for them

Company replied

Rated 5 out of 5 stars

We always use hays travel maghull the girls are always helpful and friendly and you never feel rushed while deciding dates accommodation etc., booked just within the past week all made easy paper work... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5 Central Square, L31 0AE, Maghull, United Kingdom

  • 01515 202090

4.9

Excellent

TrustScore 5 out of 5

942 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(942)

123,986 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went to your Maghull office to book…

Went to your Maghull office to book Flight Only to Italy, your Rep Michael was very, very helpful and was able to deal with our request.

23 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

B Lowndes,

We're glad to hear that the booking experience for your flight to Italy was very helpful. We appreciate you taking the time to leave us this positive feedback.

Hays Travel

Rated 5 out of 5 stars

Booking Dubai!

Amelia was very friendly whilst professional, patient, very knowledgeable about Dubai as she had visited there a few times, we were not rushed and our visit there was very pleasant

29 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mrs Tynan, thank you so much for your lovely review. It is much appreciated and I am so glad Amelia could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Michael and Jessica were Professional…

Michael and Jessica were Professional and personal throughout, searched thoughourly to fulfill our needs and got a fantastic price

28 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Evelyn, thank you so much for your lovely review. It is much appreciated and I am so glad Michael could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Safari trip from Emma at Hays Maghull

Emma explored all options to meet my request for a surprise 60th safari. She listened to what I wanted , had patience when I made amendments, gave me detailed advice and guidance and never gave up until she had found the ideal trip for me!! Sooo grateful x

27 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Mrs Hodge, thank you so much for your lovely review. It is much appreciated and I am so glad Emma could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Rachael looked after us

Rachael looked after us, nothing was too much trouble for her. We were with her a long time while she tried so many alternative flights to get what we were happy with.

20 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Patricia, thank you so much for your lovely review. It was a pleasure to get everything sorted for you :) Kind regards, Rachel

Rated 5 out of 5 stars

Michael was absolutely brilliant from…

Michael was absolutely brilliant from the Maghull, Liverpool branch. His knowledge of places to go was invaluable and he did his absolute best to meet our needs and requirements as a family of four.

18 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Michelle,

We're happy to hear that our team member's knowledge and service met your family's needs so well. We appreciate you taking the time to share your positive experience!

Hays Travel

Rated 5 out of 5 stars

Flight help

The lady who helped was polite friendly & chatty. She listened to what we needed & advised the best way to get the best price

24 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Jane Mullen,

We appreciate your kind review! We are so glad the advisor was polite, friendly, and helpful in finding the best price for your needs. Thank you!

Hays Travel

Rated 5 out of 5 stars

A very complex booking was done by the…

A very complex booking was done by the young lady

24 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Kenneth, thank you so much for your lovely review. It is much appreciated and we are so glad Jess could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Very helpful kind friendly made me feel…

Very helpful kind friendly made me feel comfortable as soon as I took a seat. Highly recommend Hays travel will definitely do more bookings with them in the future thank you Rachel from Maghull branch. Xx

21 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Mrs Lunt, thank you so much for your lovely review. It is much appreciated and I am so glad I could get your holiday booked :) Kind regards, Rachel

Rated 5 out of 5 stars

VERY ,PROFESSIONAL.

The staff have great communication, and always,s try their very best to accommodate ,your needs .Very professional ,and alway,s polite .

17 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Dear Mrs Foy

Thank you for taking the time in giving us your feedback and for your lovely comments. I will make sure that these get passed onto Rachel who looked after you.

Thank you again
Emma Manager

Rated 5 out of 5 stars

Polite staff member

Polite staff member, friendly and helpful

23 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Deborah Crichton,

We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear about your positive experience with our staff.

Hays Travel

Rated 5 out of 5 stars

Jessica at Maghull branch very helpful…

Jessica at Maghull branch very helpful and pleasant to deal with. Followed up with emails and phone calls. The whole process was easy

23 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Mrs Richardson,

We appreciate you sharing your experience with us. We're happy to hear that you found our service helpful and the process easy. Thank you for your review.

Hays Travel

Rated 5 out of 5 stars

Jessica was extremely helpful

Jessica was extremely helpful. Found us the perfect holiday, talked us through the booking process.

21 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Denise, thank you for your lovely review. It is much appreciated and we are so glad Jess could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Jessica and Amelia were very helpful in…

Jessica and Amelia were very helpful in finding a holiday in Cyprus for my family. Pity about the cost but I'm sure we will have a nice time and enjoy our stay in Paphos.

12 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Mr Sadler,

We're happy to hear that we could help you find a holiday for your family. We hope that you create wonderful memories and enjoy your time in Paphos!

Hays Travel

Rated 5 out of 5 stars

Great customer service at Hays travel…

Booked a holiday in Hays travel maghull, Emma was great, all made so easy, no stress at all.
All done in no time at all, always book with this company, lovely friendly staff.

18 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Mrs McGibbon,

We appreciate you booking with us! We're happy to hear that your booking experience was easy and stress-free. We're glad you find our staff friendly, and we look forward to assisting you again.

Hays Travel

Rated 5 out of 5 stars

The staff member was really helpful and…

The staff member was really helpful and listened to what we wanted

17 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Dear Mrs Cross

Thank you for taking the time in giving us your feedback and for your lovely comments, I will make sure that these get passed onto Amelia who looked after you.

Kind Regards
Hays Maghull

Rated 5 out of 5 stars

Always a pleasure to speak with Mike…

Always a pleasure to speak with Mike and the team at Hays travel, Maghull. They make everything so easy and take the hassle away from us. Thanks guys. T

16 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

We're happy to hear that our team makes your travel arrangements easy and hassle-free. Thank you for your continued support and kind feedback!

Rated 3 out of 5 stars

First of all

First of all, my name is Richard and not David, enough said.

13 January 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Richard, I am really sorry to hear this, we are looking into this for you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look