Nikki was an amazing, nothing was too much trouble. We were after quite a specialist holiday, and Nikki made contact with different companies to get the perfect holiday for our special occasion. I wil... See more
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I was totally blown away by how amazing daisy was at helping us find our perfect honeymoon. She spent time,ensuring the holiday met to our needs and her customer service was best to none. Daisy is a p... See more
Company replied
Have now booked several cruises through Hays and nothing is ever too much trouble. They are always willing to help find the best deal and holiday to suite your needs. So helpful when needing any hel... See more
Company replied
Excellent customer service from Nikki Curd. Over the past 30 years we have always booked with Nikki . We know we are in safe hands with her. She listens to what we want and always delivers, making su... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Chequers Shopping Centre, 249 Water Lane, ME15 6AR, Maidstone, United Kingdom
- 01622805945
4.9
Excellent
906 reviews
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Really good reception and service…
Really good reception and service initially on the phone. Then help from a really pleasant young lady leading up to our completed booking
28 July 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review
So easy to book I just advised what I…
So easy to book I just advised what I needed and got a great quote back
20 July 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review ! Enjoy your holiday.
Fantastic customer service. …
Have now booked several cruises through Hays and nothing is ever too much trouble. They are always willing to help find the best deal and holiday to suite your needs.
So helpful when needing any help. Can’t thank them enough. Brilliant customer services. We always like to go back to the same person who has booked our holidays before. Always remembered and that gives the personal
Touch to each booking.
19 July 2026
Reply from Hays Travel - Maidstone Chequers
Hi Nicky,
Thank you for your lovely review. I will pass your kind comments onto Nikki.
We strive to provide excellent customer service so really appreciate your feedback.
Have a lovely holiday!
Lauren
Branch Manager
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Second time this year again polite fast…
Second time this year again polite fast attention to achieve exactly what we wanted
25 July 2026
Reply from Hays Travel - Maidstone Chequers
Thanks for your lovely review! We are glad you had a good experience in store and hope you have a lovely holiday.
Hays Travel brilliant service
My husband and I went in to see if a deal he had found online could be matched. I was unsure about the destination before we went in, but Demi was so professional and obviously knew the area we were looking at that we decided to book there and then!
It was so easy.
24 July 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review ! We always strive to provide the best customer service possible, and are glad you had a great experience in branch. Have an amazing holiday .
Was very helpful and found the best…
Was very helpful and found the best price for my trip
12 July 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your review :)
A very pleasant experience
A very pleasant experience. Demi was absolutely brilliant. It was a pleasure to meet and deal with her.Friendly, patient, very knowledgeable and a brilliant sense of humor. She explained everything in detail and we were able to ask and get answers to our questions.If this is the standard for Hays Travel then I would certainly recommend them.
24 July 2026
Reply from Hays Travel - Maidstone Chequers
That is a lovely review, we thank you so much. Thank you for your recommendations.
Hays Travel Maidstone
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Nikki was excellent
Nikki was excellent very patient with us and friendly.Nikki managed to book exactly where we wanted plus with a little extras and at a good price.We will always come to Hays Travel where the staff are always so helpful and friendly.
24 July 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for this review & booking with us - Hays Travel Maidstone
Excellent customer service
Excellent customer service, sorted out the holiday that I required.
16 July 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review. We strive to provide excellent customer service so really appreciate your feedback.
Lots of helpul advice
Daisy, the travel agent, was extremely helpful. I am a complete novice at booking a cruise and she gave me lots of helpful advice. My husband and myself have wanted to see the Norwegian Fjords for a long time and are really pleased with the booking we have made.
9 July 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for taking the time to leave us this review, it was our pleasure booking you holiday!
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review.
Hays Travel Maidstone
Friendly and very helpful staff keep up…
Friendly and very helpful staff keep up the good work
6 July 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review.
Hays Travel Maidstone :)
Great experience very helpful and lots…
Great experience very helpful and lots of advice given wen we picked our holiday
13 July 2026
Reply from Hays Travel - Maidstone Chequers
Thank for your lovely review :)
Sophia was the perfect person to take my booking.
Sophia is the perfect person to book a holiday with, so helpful , nothing was to much trouble. The holiday l chose was well documented, clear, the booking procedure was fun.
9 July 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review.
Hays Travel Maidstone :)
Reply from Hays Travel - Maidstone Chequers
Thankyou for your lovely review, we are glad you had a good experience in store !
My experience was brilliant because I…
My experience was brilliant because I got the very best service.She was very very informative outline all the hidden costs and find the best solution for me.😊
5 July 2026
Reply from Hays Travel - Maidstone Chequers
Thank your for booking with us it was our pleasure :)
Lauren goes above and beyond to help us…
Lauren goes above and beyond to help us pick our next holiday never had any problems staff are always welcoming and polite great place to book a holiday will always be going there
27 June 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for a lovely review.
We really appreciate this.
Hays Travel Maidstone.
Nikki our travel consultant was…
Nikki our travel consultant was excellent- attention to detail, genuine customer service very friendly. Hays process excellent
30 June 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review, we strive to provide excellent customer service so really appreicate your feedback. Have a lovely holiday - Lauren, Branch Manager
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