Hays Travel - Metrocentre Green Reviews 

The most disappointing experience booking a family holiday at Metrocentre branch (upstairs near Boots). So many failures throughout the booking, and to top it off the manager promised a call to explain why there was so many failings- I am still waiting for this call weeks later. So disappointed with the experience from start to finish and I will never use this branch again.

I normally go with my other friend and she always uses your Jackson street shop , I live in Dunston so we went to Metrocentre shop as with all your staff the Lady who helped us was very polite and friendly,

staff were very helpful

It's always a pleasure to see the friendly staff I'm your metro shop and we tend to book with Andrew every time as he is so helpful and I feel he enjoys helping and finding the best deals for people so again thanks Hays travel and thanks Andrew for all your help

You listened to what we wanted and delivered the holiday we were after

Liked - I found a holiday, booked seats etc.

Disliked - Finding out at the end after the sales rep had "finalised" everything that there was 2 deposits to pay and I had no way of paying how I wanted. At no point up to this point was it mentioned that I would need to pay 2 deposits.

Booked a holiday to Mijas at Hays in the Metrocentre. Richie was brilliant from start to finish. He asked what kind of holiday we were looking for and really listened. He was very professional, extremely knowledgeable and just very nice. He sorted out bookings, seats and travel insurance very efficiently. He is an absolute credit to Hays. Hang on to him! He is a credit to the company.

Elliott was an absolute pleasure to deal with and answered all of our questions. The booking process was made very enjoyable. Thank you

Very efficient, knew what she was doing and explained everything to us very well.
She also looked for our oceans number which we didn't know about and as we have been with Fred Olsen three times, we had a discount of 5%.

I booked few holidays,in this agency and I love it! Staff are nice and friendly, they always there to support customers! I always get my holiday without stress! Thank you!!!

Very good guidance in the selection of the holiday, including hotels and places to visit. Staff member was very thorough and knowledgeable and helpful

I have booked with Hays travel before and used them again for this year's holiday. I have no complaints with this company the staff are always helpful even checking me in as it was a late booking.

Very helpful

Richie was a great help when we were in store. Very helpful and informative

Caitlin who sorted our holiday was extremely helpful

Always book our holiday through hays travel very pleasant staff nothing is too much bother.And they are experienced at answering questions well done

Caitlin was brilliant with me, she trawled through the Internet to find me what I was looking for, thank you.

Another great holiday booked with Hays Travel green mall, Metrocentre Gateshead.
We called in and booked our holiday with Richard who I've booked with before, as usual a great guy always going the extra mile to find the right holiday. He probably is one of the best .
Thanks again Hays Travel for a great experience 🌟🌟🌟

Really good service. Elliott gave us really good advice when booking our cruise and they made sure we had everything we needed before departure. We had a fantastic holiday!