The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue... See more
Company replied
Location
Switch location31 Oberhausen Mall, Hill street centre, TS1 1TB Middlesbrough, GB
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See what reviewers are saying
Gemma always goes the extra mile just booked a holiday for New York provided us with everything we need she’s the best !
Company replied
Jasmine, was very friendly and knowledgeable about the area we wanted to visit. She had visited the same place earlier in the year and shared her enjoyment of it. As well as sorting out our holiday sh... See more
Company replied
Gemma from Hayes travel hill street Middlesbrough helped us rebook Our holiday that we had to cancel due to a bereavement earlier in the year She helped us with all The info we needed in order to... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Oberhausen Mall, Hill street centre, TS1 1TB, Middlesbrough, United Kingdom
- 01642988524
4.9
Excellent
825 reviews
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Very pleased
Very pleased
Staff are excellent very helpful weather you book a holiday or not
I always book my holidays with hays travel
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Gemma always goes the extra mile just…
Gemma always goes the extra mile just booked a holiday for New York provided us with everything we need she’s the best !
13 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback
its always a pleasure, See you again soon for your next one haha
Thanks
Gemma x
The lady who helped us book our holiday…
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue but this shoukd be mentioned upon bookings.
5 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments, we will contact you directly in regards to the payment dates
My holiday booking
Sarah was very helpful, always willing to help , gives you the best deal , booking was easy , gives you information about the hotel, and surroundings, options available to pay , great service..
2 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your amazing feedback
Assistant very polite and helpful
4 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we hope you have a lovely holiday
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your kind words and lovely feedback
Sarah x
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your feedback :)
Great service and very friendly as well…
Great service and very friendly as well staff and booking
5 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments :)
Thanks Gemma x
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your comments
Sarah x
The member of staff that helped Gemmaout…
The member of staff that helped me out with booking a holiday over the phone was a really good help and I’m very happy with my booking
4 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments & feedback :)
its really appreciated
Thanks Gemma x
Good service and informative
Good service and informative, prices are up but that's not the staff,s fault.happy with Hays travel
31 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
Always a pleasure
Sarah x
The excellent service
Simply to say Sarah Smith knows our requirements for a great holiday,and she has never failed us yet. So thank you Hays travel
22 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we are glad we could get you sorted :)
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your feedback. Its really appreciated :)
Laura x
Professionalism as always
Once again Sarah was exceptional nothing was a problem always sorts your holiday whatever the circumstances. Keep up the good work Sarah.
22 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your comments :) it means a lot
Thanks Sarah x
Always a first class service with Hays.
Always a first class service with Hays.
Never any hassle, always best on Price.
Friendly and very Knowledgeable..
Simply the Best 👌
21 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your amazing feedback
The staff in Hayes Middlesbrough are…
The staff in Hayes Middlesbrough are knowledgeable, professional and always ready to walk the extra mile, to ensure you get the holiday that you want. Brilliant 👏
15 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great feedback
Thank you …
Gemma from Hayes travel hill street Middlesbrough helped us rebook
Our holiday that we had to cancel due to a bereavement earlier in the year She helped us with all
The info we needed in order to put a claim in with travel insurance to
Get money back then helped us rebook the same holiday . What stood out most was her compassion towards us and understanding and she even gave us a hug . Thank you Gemma . She deserves real recognition. Thank you also to the rest of the lovely team !
15 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Aww Thank You so much for your lovely comments & feedback
Its no problem at all. I am just hoping you enjoy your holiday and try to relax, as no one deserves this break more than you
P.S Always here for a hug :)
Thanks
Gemma x
Always very friendly staff that gives…
Always very friendly staff that gives you exactly what you want.
10 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments :)
Thanks
Gemma x
Friendly and knowledgeable services
Friendly and knowledgeable services. Follow up and answered all my questions
16 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your positive feedback
All the staff are great in there Sophie…
All the staff are great in there Sophie was a little diamond getting us our holiday package always used hays hill Street centre
7 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments, its really appreciated :)
Thanks Sophie x
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