Went to Middlesbrough to book a holiday to Cyprus and Sarah ( who has booked us a holiday before) was absolutely fantastic, very professional, so friendly, and always willing to help, also would like... See more
Company replied
Location
Switch location31 Oberhausen Mall, Hill street centre, TS1 1TB Middlesbrough, GB
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I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked ab... See more
Company replied
Rang shop in Middlesbrough spoke to Gemma about holiday which was straight away booked and brilliant professional Gemma was Thank you
Company replied
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Oberhausen Mall, Hill street centre, TS1 1TB, Middlesbrough, United Kingdom
- 01642988524
4.9
Excellent
847 reviews
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The lady who dealt with us was so…
The lady who dealt with us was so helpful. She took the time to find exactly what we were looking for in our holiday& got us a great deal too. Would definitely recommend her to anyone & would 100% book another holiday with her.
7 June 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your feedback, so glad we could help you find the right holiday :)
Thanks, Aimee
Staff are always happy to help and do…
Staff are always happy to help and do it quickly and efficiently
12 June 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Reply from Hays Travel - Middlesbrough Hill Street
Thank You for your great feedback
Didn't need to wait long for…
Didn't need to wait long for assistance.
Pleasant and helpful, no pressure
We booked the holiday within a few days, once we had all the information.
4 June 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thanks for your comments
Staff very friendly and knowedgable
Staff very friendly and knowedgable. She found us a holiday we would never have thought of choosing.
8 June 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your feedback, so glad we got something sorted for you :)
Thanks, Libbi x
good service.
Very helpful at finding what we needed. Didn’t feel rushed and made sure we got sorted with everything. Thank you. Very pleasant you woman who served us.
6 June 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great feedback
Very easy experience
Very easy experience. Give Gemma a few details she came back with an amazing deal. Booked and payed on the spot.
Now I'm just waiting for my days to pass quicker ✈️ 🛫 🌞
Thanks Gemma
7 June 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your amazing feedback
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your positive feedback
As always very welcoming and helpful
As always very welcoming and helpful . Very friendly staff . Will only book with Hays .
4 June 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your kind words :)
Its really appreciated
Thanks
Libbi x
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your feedback
Sarah x
Reply from Hays Travel - Middlesbrough Hill Street
thanks for your lovely comments
Gemma made our experience so easy she…
Gemma made our experience so easy she done all the work for us we told her what we wanted and she delivered as always. Hayes travel Hill street middlesbrough always go above and beyond and nothing is ever too much for them. Thanks again Gemma 😊
3 June 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your excellent feedback.
The lady who served me was a good…
The lady who served me was a good person who explained everything so I understand
2 June 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great comments
Everything was fine
Everything was fine. Gemma gave me an insurance quote which was straightforward and booked it without any problems.
1 June 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback. It is greatly appreciated
I know you will have a fab time on your cycling trip :) ( and be safe )
Many Thanks
Gemma x
Dream holiday
We went into Hays store, Middlesbrough today to enquire about a dream holiday for me and my fiancée. We were seen by a lovely gentleman naked Sean, he usually works at another branch but he was so helpful, listened to us and what we liked and spent so much time getting us great deals and manage the trip to enjoy every bit of it. Thanks to his help and fantastic customer service we booked the holiday to Bali, he was knowledgeable and when we asked questions he helped us find answers and gave good advice. Thank you so much for the help, we always book holidays with Hays and this is an example of why.
31 May 2026
Unprompted review
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your excellent feedback for Sean and the team in Hill Street Branch
Staff are excellent always look after…
Staff are excellent always look after our needs always get the holiday we want would not go anywhere else
26 May 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we really appreciate it :)
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for the kind feedback, we really appreciate it
The young lady who booked my tickets
The young lady who booked my tickets, couldn't have been more pleasant helpful, nothing was too much trouble,
25 May 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Great experience
Sarah in the Middlesbrough store was more than helpful, she went out of her way and more in booking our holiday to Mallorca. We will always use her in the future
17 May 2026
Reply from Hays Travel - Middlesbrough Hill Street
thank you so much for your kind feedback, much appreciated :)
Great service by Matilda really made us…
Great service by Matilda really made us feel comfortable and easy to book our holiday
8 May 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, much appreciated :)
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