Staff at Cleveland Retail Park, Middlesbrough are brilliant. Diane was great, she spent time making sure all our requirements were met. Nothing was too much trouble.
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So easy from start to finish, Rosie was lovely she went above and beyond to make sure we had everything in place for our disabled daughter.. been booking with hays for over 15 years wouldn’t trust any... See more
We have used Hay’s numerous occasions and we always get excellent service. Your staff know the industry and are always willing to go the extra mile to find a better deal for us. Cleveland Retail park... See more
Company replied
Booked another holiday with the lovely Lillie at Cleveland retail park.Got first class service it was all booked within 5 minutes.The staff are amazing over there really professional in there job & th... See more
Company replied
Company details
- #19 of 203 best companies in Travel agent
- #6 of 39 best companies in Cruise agency
- #7 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #7 of 99 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Linthorpe Road, TS1 5BS, Middlesbrough, United Kingdom
- 01642 247555
5.0
Excellent
1k reviews
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So easy from start to finish
So easy from start to finish, Rosie was lovely she went above and beyond to make sure we had everything in place for our disabled daughter.. been booking with hays for over 15 years wouldn’t trust anyone else.. the staff at Cleveland retail park are amazing
6 August 2026
Cleveland Retail Park staff great
Staff at Cleveland Retail Park, Middlesbrough are brilliant. Diane was great, she spent time making sure all our requirements were met. Nothing was too much trouble.
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review so happy you were pleased with the service :)
Reliable helpful staff in the shop close to skippers lane Cleveland Dianne in particular …
Reliable helpful staff in the Cleveland park store .
Thank you
28 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review louise!
So happy you were pleased with my service i look forwards to booking you another holiday
Thanks again,
Diane
Rosie smashed it again with booking my…
Rosie smashed it again with booking my holiday always puts me at ease as I'm a worrier when booking always gives a great service and nothing is to much x
1 August 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Aww, thank you so much for your lovely review!
It means so much to hear that Rosie was able to put your mind at ease. We know booking a holiday can feel a little stressful, especially when you're a bit of a worrier, so we're really pleased she could make the whole process that much easier for you.
We'll definitely pass your lovely comments on to Rosie, she'll be absolutely over the moon to read them! Thank you for trusting us with your holiday once again, and we hope you have the most amazing time. We can't wait to help you plan your next one!
Sean
Rosie(fantastic)
Rosie, was fantastic a credit to hays travel. Calm, understanding informative, great at her job. Well done. Cleveland retail park shop
23 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely review!
Your kind words really do mean a lot, and I'm so pleased you were happy with the service you received. It was a pleasure helping you book your holiday, and I hope you have the most amazing time away.
Thank you again for taking the time to leave such lovely feedback!
Rosie 😊
Lauren and her team are great really…
Lauren and her team are great really helpfull I always go to Hays would'nt go any where else.
26 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Susan
We are so happy to hear that our team provided such helpful service. We truly appreciate your loyalty and kind words!
Kind Regards
Hays Travel Cleveland Retail Park
Reply from Hays Travel - Middlesbrough Linthorpe Road
Mrs L Williams,
Thank you for your wonderful 5-star review! We are so pleased to hear that booking your desired holiday was easy and that you received great service. We truly appreciate your kind words.
Kind Regards
Hays Travel Cleveland Retail Park
We have used Hay’s numerous occasions…
We have used Hay’s numerous occasions and we always get excellent service. Your staff know the industry and are always willing to go the extra mile to find a better deal for us. Cleveland Retail park staff are always polite, helpful, knowledgeable and extremely friendly. Cannot praise them enough.
26 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Stephen
Thank you for your wonderful feedback! We truly appreciate your kind words.
Kind Regards
Diane
Amazing customer service and so helpful…
Amazing customer service and so helpful , will recommend to everyone to use
19 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Helen,
Thank you so much for your feedback!
Kind Regards
Lauren
Lauren who helped me book my holiday…
Lauren who helped me book my holiday was so easy to talk 2 and got me everything I wanted
26 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you Naomi for your 5-star review! We are delighted to hear that your experience was so positive and that we could help you find everything you wanted for your holiday.
Kind Regards
Lauren :)
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Gillian
Thank you so much for your review!
I am so glad we got you sorted :)
Kind Regards
Lili
First class as always the staff go…
First class as always the staff go above and beyond so greatfull x
23 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Charles,
Thanks so much for this review so happy you were pleased, we are sure you will have an amazing time away and we look forward to booking your next holiday!
Thanks,
Kelly
Best travel company
Booked another holiday with the lovely Lillie at Cleveland retail park.Got first class service it was all booked within 5 minutes.The staff are amazing over there really professional in there job & there like family xx
15 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Janet,
Thanks so much for such a lovely review! We know you will have an amazing holiday and we cannot wait to book you another holiday :)
Thanks again
Lili
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Andrew,
Thanks so much for a lovely review so glad you were pleased by the service and we are sure you will have an amazing holiday
Thanks again,
Helen
Kelly superb as always at the branch…
Kelly superb as always at the branch over at Skippers Lane
She has sorted most of my holidays over recent years
Couldn't ask for any more from her services
She is a credit to hays travel
Thanks Kelly
10 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Stephen,
Thanks, so much for a lovely review! I am more than happy to help with all your holidays and look to book more in the future :)
Thanks,
Kelly
The young lass was very happy to help…
The young lass was very happy to help me and was very polite and patient.
3 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review, we really appricate all your feedback
Thanks again Lili
Excellent service from lilly
10 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! So happy you were pleased with the service in store from myself I am sure you will have an amazing holiday
Thanks again Lili
Wouldn't go anywhere else to book9 our…
Wouldn't go anywhere else to book our holidays. All staff extremely helpful and knowledgeable. Our booking today was completed by Lauren. Cleveland retail Park. Middlesbrough.
6 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review! So happy you were pleased with the service and we will see you again for the next one!
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