Helen was so patient with Ambassador cruise line who took ages to answer the phone and deal with the query. My patience would have gone but she kept her cool and just kept holding. Eventually she got... See more
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See what reviewers are saying
This is for Hays travel at Skippers Lane but I cant find it, anyway thankyou Lili for once again sorting our holiday, lovely friendly young lady.
Staff are amazing, we didn’t feel at all rushed, Shaun went through everything and all different hotels until we found the perfect one for us and then managed to get it to our price range. Excellent c... See more
Company replied
After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort w... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Linthorpe Road, TS1 5BS, Middlesbrough, United Kingdom
- 01642 247555
5.0
Excellent
1k reviews
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fabulous holidays at really good prices
Can not fault hays travel at all been going to them for years and will not go with anyone else .
Sean Taylor is fanatics in his job and wants the best holiday for you Thank you
1 July 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your wonderful feedback! We are so pleased to hear about your continued loyalty and that you consistently have great experiences with us. We will be sure to pass on your kind words to Sean, thank you for always supporting our store!
Kind Regards
Hays Travel
If you are looking to book your next…
If you are looking to book your next getaway, I highly recommend visiting Lauren at Hays Travel Cleveland Retail Park. We always visit Lauren to book our holidays. As always, she never lets us down, this time she has helped us find the perfect holiday to Antalya, securing the most amazing hotel for us.
Lauren always helps us to find the best places tailored exactly to our needs, nothing is ever too much trouble for her. She is incredibly thorough, patient, and genuinely cares about making sure her customers get the best possible experience.
We will definitely be back soon to book our 2027 adventures! Thank you so much, Lauren, you are fantastic!
30 June 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
We are so pleased to hear about your continued positive experiences with us. It's wonderful to know that our personalised service and attention to detail make a difference. Thank you for your kind words and loyalty! - again this made me well up!!!
Kind Regards, Lauren
Hays Travel
We have used hays travel many times
We have used hays travel many times, each visit is the same, staff are always helpful, knowledgeable and friendly, going to hays travel is like part of your holiday always enjoyable.
Thank you Libbi at Cleveland retail park
30 June 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
We are so pleased to hear that your visits are always enjoyable and that our team consistently provides helpful, knowledgeable, and friendly service. Thank you for your kind words and thank you for always supporting our store too!
Kind Regards, Libbi
Hays Travel
Extremely attentive…
Lauren was extremely attentive on what we wanted from our next holiday, she understood what we wanted and stuck to the price range we had and offered multiple options to consider!
27 June 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your wonderful feedback! We are so pleased to hear that Lauren could help you find the perfect trip for you and your family!
Kind Regards
Hays Travel
1st class
Kelly was very helpful and informative, which helped us choose our summer holiday. All I can say she is an asset to the company . Delivers 1st class service in our experience 🙂 retail park
Middlesbrough
20 June 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
We are so pleased to hear that Kelly was helpful and informative in assisting you with your summer holiday. Delivering first-class service is always our aim, and we appreciate your kind words. Thank you for always supporting our store too
Kind Regards
Hays Travel
The young girl who seen us was very…
The young girl who seen us was very helpful and made it a very happy experience
16 June 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your wonderful feedback! We are so pleased to hear that Libbi was helpful and made your experience a very happy one.
Kind Regards
Hays Travel
Absolutely first class service as…
Absolutely first class service as always. We went in without any idea of what we wanted other than a holiday abroad. Nothing was too much trouble for Helen and we came away completely satisfied with the result.
21 June 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
We're so pleased to hear you received first-class service and came away completely satisfied with your holiday arrangements! Thank you for your kind words and always supporting us!
Thank You,
Helen
Lill was very polite and helpful to…
Lill was very polite and helpful to look for our anniversary holiday
21 June 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you much for leaving me such a lovely review! So glad we got you sorted for your anniversary :)
Thank You,
Lili
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review, so happy you were pleased with my service
Thanks again,
Rosie
Exception service
I always use hays travel so yesterday was no exception. Myself and my wife were greeted by Lilly customer advisor. She showed us what holidays were available for our price bracket and she didn't disappoint. In September 2027 we will be returning to Kos for the 3rd time. Well done hays travel and very well done Lilly.
17 June 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review! So happy I could find a holiday to match all your needs , we are sure you will have an amazing time
Thanks again,
Lili
The service was a great experience…
The service was a great experience nothing was too much trouble the staff at Cleveland retail park were very friendly would recommend them to anyone
7 June 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Denise,
Thank you for your fantastic 5-star review! We are delighted to hear you had such a positive experience with our team.
Kind Regards
Libbi
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Susan,
Thankyou for such a lovely review :)
So happy you were pleased with the service
Thanks again,
Sean
Very helpful! Always a welcoming reception and always…
Always a welcoming reception and always keen to deliver what we are asking for. Great friendly service. Helen was brilliant and found us a great deal 👍🥰
10 June 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review! So happy you were pleased with the service :)
Thanks again,
Helen
Very friendly staff with a wide rang of…
Very friendly staff with a wide rang of knowledge of holiday destinations which suits me personally .
31 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review stuart! We look forward to booking your next holiday :)
Thanks again, Diane
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for leaving such a lovely review!
We are glad you are pleased with the service you had received!
Many thanks, Diane
Great experience
Sally was really helpful and knowledgeable. We were a bit tricky with dates and it is difficult to remember all the things you have just seen on the screen but Sally was great. Thank you
31 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for leaving such a lovely review!
We really appreciate your feedback, and we are pleased you were happy with the service you received!
Many thanks, Helen
We always book through Hays Travel at…
We always book through Hays Travel at Cleveland retail park and the staff are always amazing. I can message for advice on resorts and they always do their best to advise, sort out special assistance and are just so helpful and lovely.
5 June 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Lynne,
Thanks so much for such a lovely review! We are so happy you were pleased with our service and we look forward to booking your holidays again :)
Thanks Lili
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for your lovely review.
We value your feedback.
Many Thanks
Libbi
Patient excellent explanation good…
Patient excellent explanation good humour I always book with them even though I live in Kent
31 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi John,
Thanks for this review! We apricate all your bookings with us and we look forward to booking some more for you :)
Thanks again,
Kelly
The advisor was friendly respectful and…
The advisor was friendly respectful and knowledgeable
30 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review!
We value your feedback and glad you were pleased with the service
Thanks again,
Sean
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