Helen was so patient with Ambassador cruise line who took ages to answer the phone and deal with the query. My patience would have gone but she kept her cool and just kept holding. Eventually she got... See more
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See what reviewers are saying
This is for Hays travel at Skippers Lane but I cant find it, anyway thankyou Lili for once again sorting our holiday, lovely friendly young lady.
Staff are amazing, we didn’t feel at all rushed, Shaun went through everything and all different hotels until we found the perfect one for us and then managed to get it to our price range. Excellent c... See more
Company replied
After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort w... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Linthorpe Road, TS1 5BS, Middlesbrough, United Kingdom
- 01642 247555
5.0
Excellent
1k reviews
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Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi George,
Thanks for this review! So happy you were pleased with the staff in store we are always happy to help
Thanks again,
Lili
All the staff are so helpful and…
All the staff are so helpful and informative it doesn’t matter which one you go too you always get the best service
21 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review Marie! So happy you were pleased with the service by Rosie in Store and she got your holiday booked :)
See you again
Rosie
Friendly staff very helpful and…
Friendly staff very helpful and knowledgeable, great service, reasonable prices good range of different holidays to choose from, nothing was too much trouble, the staff member helped us download the app, which is very useful,we can pay money off our holiday without going in to the store.
26 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for taking the time to leave this lovely review.
So happy to hear that you were pleased with the service.
Many Thanks Lauren
Rosie gave me excellent service gave me…
Rosie gave me excellent service gave me the best price possible and made the booking process very quick and efficient
24 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for taking the time to leave this lovely review.
So happy to hear that you were pleased with the service.
Many Thanks Rosie
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for taking the time to leave this lovely review.
So happy to hear that you were pleased with the service.
Many Thanks
Sean
Mini Argentina and Uruguay Tour.
Our holiday booking was for a mini-tour of Argentina and Uruguay. This involved using several departure points and internal flights.
We met with Rosie of Hays Travel at Cleveland Retail Park. She expertly handled our itinerary, dealing with us, and several agents/suppliers, professionally and with good humour.
Our planned tour was complicated but well managed by Rosie.
19 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for leaving such a lovely review!
We are so happy you were pleased with the service, and we are glad we were able to get you sorted for this fab trip!
Always a pleasure to see you both in store.
Thankyou, Rosie
The arrangement in terms of bookings…
The arrangement in terms of bookings was very seamless, and the places of visit were worth it. Looking forward to another holiday book soon. My family cannot forget the last experience in a hurry. Keep doing your good job>
3 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for leaving me a lovely review, I am so glad you and your family had a lovely time on the Safari & Cadbury world - Thank You, Lauren
Diane was lovely and took time to show…
Diane was lovely and took time to show us options we didn't feel rushed or pressured to book!
16 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for taking the time to leave this lovely review.
So happy to hear that you were pleased with the service.
Many Thanks
Diane
Great customer care
Lauren at Hays Cleveland retail park found me a great holiday after listening to what I was looking for, offering some brilliant suggestions and asking really useful questions. All for an amazing price. Great customer care.
14 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Elaine,
We are so happy to hear that we were able to find you a great holiday. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Lauren
I visited the store as your competitors…
I visited the store as your competitors could not compete the booking I had asked for due to technical issues. I was seen straight away and explained the problem, the staff member got straight on to the booking and even with another technical problem secured the holiday. She was brilliant, as was her colleague and between them our holiday was booked. We have always booked with Hays as I had been disappointed by other tour operators but they had offered us a great deal so we tried them again, but they failed , we won't make that mistake again. Thanks Hays .
13 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for your lovely feedback, we really do appreciate it. Happy to hear that you were pleased with the service by both agents and branch and are glad they could help even after a technical issue! We are sure you will have an amazing trip and we look forward to booking your next holiday for you :)
Many Thanks
Diane
Very personable and knowledgable…
Very personable and knowledgable service.
Rosie was great.
5 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review! We are so happy you were pleased with the service in branch by Rosie and we are sure you will have an amazing holiday!
Thanks again,
Rosie :)
Great service and always with a smile……
Great service and always with a smile… my go to travel agent, always going above and beyond. Thank you Kelly
5 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Hi Linda,
Thankyou so much for a lovely review we are so happy you were please with kellys service in store and we are looking forward to seeing you again!
Thanks,
Kelly
Couldn't be better. Excellent staff.
As always, all the staff at Hayes were very welcoming. Lily and Lauren (now at Cleveland Retail Park) dealt with booking 3 cabins for a cruise and were friendly and efficient. We always enjoy our time in Hayes and are totally happy with the first rate service.
12 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for taking the time to leave such a lovely review Alison, we really do appreciate it.
It is always our pleasure to help with your holiday arrangements and we look forward to seeing you again soon.
Many Thanks
Lili
I went in with a holiday that my…
I went in with a holiday that my brother had booked online that was no longer available online the staff managed to find the exact same for me. I wanted to book as a package deal because of the issues with fuel at the moment. Very grateful customer.
3 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for your lovely feedback, we really do appreciate it. Happy to hear that you were pleased with the service.
Many Thanks
Kelly
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your lovely feedback, it really means a lot to us. We're delighted to hear you always receive such positive and friendly service from our team. We always aim to make the booking process as easy and enjoyable as possible, so it’s wonderful to know this came across in your experience with us. We look forward to helping you plan your next holiday soon.
Sean
Excellent Service as always
As always we received very good & friendly service. Libby was very helpful, she was able to answer all of our queries & helped us book two holidays & was even able to get us a discount by calling the travel company.
3 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely feedback, it really means a lot. We’re delighted to hear Libby was able to help answer all of your questions and assist with booking both holidays for you. We’re also pleased she could secure you a discount too! We hope you both have a fantastic time away and look forward to helping you again in the future.
Sean
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your lovely feedback, it really means a lot to us. We're delighted to hear you found our team so helpful and that they made such a positive impression. Thank you again for your lovely comments and support and look forward to helping you again in the future.
Sean
The staff are amazing there so…
The staff are amazing there so professional i would not go any were else and book my holiday the service was outstanding
9 May 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely review, it really means a lot to us. We’re so pleased to hear you’re always happy with the service from our team, and that you wouldn’t book anywhere else. We look forward to helping you plan many more holidays in the future.
Sean
Great service
29 April 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely review :) glad we managed to get you sorted and booked
Thank You, Kelly
It was so easy and efficient
It was so easy and efficient. Kelly was extremely helpful thank you
29 April 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely review :) glad we managed to get you sorted and booked
Thank You,
Kelly
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