Helen was so patient with Ambassador cruise line who took ages to answer the phone and deal with the query. My patience would have gone but she kept her cool and just kept holding. Eventually she got... See more
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See what reviewers are saying
This is for Hays travel at Skippers Lane but I cant find it, anyway thankyou Lili for once again sorting our holiday, lovely friendly young lady.
Company replied
Staff are amazing, we didn’t feel at all rushed, Shaun went through everything and all different hotels until we found the perfect one for us and then managed to get it to our price range. Excellent c... See more
Company replied
After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort w... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Linthorpe Road, TS1 5BS, Middlesbrough, United Kingdom
- 01642 247555
5.0
Excellent
1k reviews
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Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for leaving such a lovely review! We really appreciate it.
Thankyou, Rosie
So helpful & patient in helping to…
So helpful & patient in helping to choose a holiday.
21 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review! So happy you were pleased with the service from Libbi and we are sure you will have an amazing holiday :)
Many Thanks,
Libbi
Excellent service
Rosie, who arranged my holiday was very very helpful going above and beyond and making it stress free. I have booked with Hays Travel for many years. The staff are amazing. Excellent service. Thank you again.
28 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this lovely review! So happy I could help and book your holiday stress free :)
We know you will have a lovely holiday
Lili and Rosie
I recently booked a trip with Hay’s…
I recently booked a trip with Hay’s Travel and had an exceptional experience from start to finish. The team was incredibly professional, friendly, and attentive to every detail, making the entire planning process smooth and stress-free. Their knowledge of destinations and travel logistics is impressive, and they offered personalized recommendations that perfectly matched my interests.
19 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thanks so much for your lovely review of Hays Travel!
We’re really glad to hear you had such a great experience with us from start to finish. It’s great to know the team made everything feel easy and stress-free, and that their recommendations were a good match for what you were looking for.
We really appreciate you taking the time to share this, and we’d love to help you plan your next trip whenever you’re ready
Diane
Very helpful in booking our holiday as…
Very helpful in booking our holiday as never been to this destination before and that associate was very helpful in helping us decide
18 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thanks so much for your review
We’re really glad we could help, especially with it being somewhere new for you. It’s great to hear our colleague made things a bit easier and helped you decide.
Hope you have a brilliant holiday
Sean
We made our booking with Rosie at the…
We made our booking with Rosie at the skippers Lane office.prior to making the booking Rosie was very helpful and answered questions relating to the booking. She was very polite and friendly.
22 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thanks so much for your review
So glad to hear Rosie was a big help and made everything nice and easy for you. We’ll definitely pass this on to her, she’ll love it!
Have the best time on your holiday
Sean
Great staff and very helpful booking…
Great staff and very helpful booking was made easy and a good deal
15 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank you for your kind review
We’re pleased to hear our team were able to make your booking process straight forward and help you secure a great deal.
We appreciate your feedback and hope you have a wonderful holiday
Sean
Lauren helps me find the best deals
Lauren helps me find the best deals
She's very helpful and helps with visas and insurance and outings
Booked a few holidays now
And hopefully a lot more to come
25 February 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review Christine!
We know you will have an amazing holiday and we will see you again for the next one :)
Thanks,
Lauren
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review!
We are sure you will have an amazing holiday and we look forward to booking another for you!
Thanks again,
Kelly
Lauren was very helpful with choice of…
Lauren was very helpful with choice of hotels and airports. Also sorted guided tour in Krakow 🤩
10 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review Gill!
We are sure you will have an amazing time in Krakow and we will see you again for your next holiday :)
Many Thanks,
Lauren
staff helpful friendly and…
Great staff helpful friendly and knowledgeable and a good environment
12 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review!
So happy you were pleased with service in store
Thanks again,
Kelly :)
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review - so happy you were pleased with the service from Lili :)
See you again for your next holiday!
Thanks,
Lili
From start to finish it was very…
From start to finish it was very friendly patient and professional experience, even had a lovely cup of coffee. Could not fault it at all
17 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review! We are so pleased we could help and get your holiday booked and you enjoyed our coffee :)
See you again for another one,
Thanks again,
Lauren
Lauren was super helpful and guided me…
Lauren was super helpful and guided me to find the perfect holiday. Super friendly and knowledgeable. Thank you
19 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! So happy I could help get this holiday booked for you I am sure you will have an amazing time!
Thanks again,
Lauren
Very friendly staff nothing was too…
Very friendly staff nothing was too much trouble everything sorted there and then
1 March 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for this lovely review. We are happy that you were pleased with the service received.
We look forward to seeing you again.
Many thanks
Helen
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review, so happy you were pleased with the service received from Kelly in store :)
Many Thanks,
Kelly
Sean was amazing at booking our family…
Sean was amazing at booking our family holiday
23 February 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! So happy you were happy with the service from Sean and he got the holiday all booked for you!
Thanks again,
Sean
They great serviceare very nice to me and explained…
They are very nice to me and explained everything to me
22 February 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review Marie, so happy Libbi and Rosie were a big help and took the time to help you book your holiday!
We hope you have a lovely time :)
Libbi and Rosie
A seamless experience with a lovely…
A seamless experience with a lovely travel operator, Cleveland retail Park. No location available from options.
22 February 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review, so happy Libbi could get help get your holiday booked
Thanks again,
Libbi
Kelly at Middlesbrough was really…
Kelly at Middlesbrough was really helpful & efficient. Thank you & i will return as a customer
10 February 2026
Reply from Hays Travel - Middlesbrough Linthorpe Road
Michelle,
We appreciate your kind words! We are so happy to hear that you found Kelly's service helpful and efficient. We look forward to your return!
Helen, Hays Travel
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