Hays Travel - Milngavie Reviews 

458
TrustScore 5 out of 5

4.9

8 Main Street, G62 6BL Milngavie, GB


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Rated 5 out of 5 stars

Hays in Milngavie were absolutely wonderful. We wanted a last minute holiday and Ceilidh came up trumps with a Majorca holiday. She was very helpful and patient. Nothing was too much bother. Also I... See more

Company replied

Rated 5 out of 5 stars

Caileigh was extremley welcoming and helpful in booking the holiday for my wife and i and my daughter and grandson. She got us an excellent price and booked our preferred dates. At the Hyatt Secret... See more

Company replied

Rated 5 out of 5 stars

I had thought about booking this holiday for some time and spoke to Yvonne at our local Hays branch. After explaining what I needed she took over and sorted everything. It was so easy thanks to her wo... See more

Rated 5 out of 5 stars

The staff in Milngavie branch are very helpful and informative. This is the second time we have booked and Yvonne explained everything very well and made it easy to book, our winter holiday.

Company replied


Company details

  1. #21 of 208 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 8 Main Street, G62 6BL, Milngavie, United Kingdom

  • 01413194690

4.9

Excellent

TrustScore 5 out of 5

458 reviews

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4.9

All reviews

(458)

120,299 reviews in the last 12 months

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Rated 5 out of 5 stars

Iceland holiday made simple.

Very helpful staff who dealt competently with complex requirements.

15 June 2025
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Thanks so much for your kind review we really appreciate it and look forward to hearing all about your holiday! Yvonne

Rated 5 out of 5 stars

Yvonne was very knowledgeable on…

Yvonne was very knowledgeable on different areas and accommodation. She was very patient and polite. She asked what our ideal holiday would be and even though we felt it would be out of our budget she found us the perfect hotel and destination within our budget. We will definitely book with her again.

8 June 2025
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Reply from Hays Travel - Milngavie

Thanks so much Claire for your kind review we really appreciate it and look forward to hearing all about your holiday. Yvonne

Rated 5 out of 5 stars

Took into account what I would like and…

Took into account what I would like and took time in finding the right break for us
Staff had a lovely friendly manner

13 June 2025
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Thanks so much for your kind review we really appreciate it and look forward to hearing all about it. Helen

Rated 5 out of 5 stars

1st Class Service from Helen

Helen at Milngavie was so patient when we were enquiring and booking, nothing was a bother she helped so many times in store and by telephone as we're not very tech minded

11 June 2025
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Reply from Hays Travel - Milngavie

Thank you so much for your kind review we really appreciate it and look forward to seeing you in store soon. Yvonne

Rated 5 out of 5 stars

Re-scheduling made easy

Yvonne was most understanding about our need to re-schedule our cruise holiday. She listened cartefully to our requests and reviewed the options expertly and guided us to the best choice for our needs

27 May 2025
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Reply from Hays Travel - Milngavie

Thank you for taking the time to leave your kind review, we are glad to have helped get your trip changed over.

Rated 5 out of 5 stars

Pleasant and efficient service

Nicole who dealt with my travel request was efficient and knowledgeable. She answered all my questions and explained various aspects of the holiday I was interested in booking in a very pleasant manner. Nicole also suggested several was of taking travel currency.

13 May 2025
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Reply from Hays Travel - Milngavie

Thank you for your kind review it means a lot to us. We're looking forward to hearing all about your amazing adventure! Yvonne

Rated 5 out of 5 stars

friendly and professional…

Yvonne was friendly and professional giving lots of useful advice as we were looking to fly from a different airport than usual .
She called back as promised with the relevant information and talked us through our holiday .
She found us an amazing deal with a free child place .
We booked and were told to feel free to pass in or call if any questions arise.
Very happy with whole experience

27 April 2025
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Thank you for your kind review we really appreciate it and look forward to hearing all about your lovely holiday, Yvonne

Rated 5 out of 5 stars

Excellent

Friendly staff, great information and no pressure

27 April 2025
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Reply from Hays Travel - Milngavie

Many thanks for your kind review we really appreciate it and look forward to seeing you in store again soon. Yvonne

Rated 5 out of 5 stars

Warm friendly welcome by the ladies.

Warm friendly welcome by the ladies.
Yvonne asked all the right questions and listened to our requirements especially our price range
Went through all the potential locations and Yvonne used her personal experiences to highlight the pros and cons.
The whole process was made an enjoyable experience by Yvonne and we booked what will hopefully be a fantastic holiday.
Big big thank you to Yvonne for all her hard work.
Will definitely be back!!

27 April 2025
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Many thanks for your kind review it means a lot to us and we really appreciate it. We're looking forward to hearing all about your holiday! Thanks, Yvonne

Rated 5 out of 5 stars

As we knew exactly what holiday and…

As we knew exactly what holiday and hotel we wanted, Hays did the booking in minutes. Fast efficient friendly service.

26 April 2025
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Many thanks for your kind review we really appreciate it and look forward to seeing you in store again soon. Yvonne

Rated 5 out of 5 stars

Very helpful and knowledgeable member…

Very helpful and knowledgeable member of staff

25 March 2025
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Reply from Hays Travel - Milngavie

Thank you so much for your kind review and repeat business we really appreciate it and look forward to seeing you again soon. Yvonne

Rated 5 out of 5 stars

Jacob was efficient and friendly and…

Jacob was efficient and friendly and organised our cruise to my total satisfaction

2 March 2025
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Many thanks for your kind review we really appreciate it and look forward to welcoming back you into the store soon. Jacob

Rated 5 out of 5 stars

Clear answers to questions.

Clear answers to questions.
Quick and efficient booking.
Pleasant people to do business with.

9 February 2025
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Reply from Hays Travel - Milngavie

Many thanks for your kind review we really appreciate your comments and look forward to welcoming you in store again soon. Yvonne

Rated 5 out of 5 stars

Yvonne was amazing—very well-informed…

Yvonne was amazing—very well-informed and helpful

15 February 2025
Hays Travel - Milngavie logo

Reply from Hays Travel - Milngavie

Many thanks for your kind review we really appreciate it and look forward to welcoming you in store soon. Yvonne

Rated 5 out of 5 stars

Helpful staff

11 February 2025
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Reply from Hays Travel - Milngavie

Thank you for your kind review we really appreciate it and look forward to welcoming you in store soon. Yvonne

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