Hays Travel - Milton Keynes Reviews 

676
TrustScore 5 out of 5

4.9

7 Barnsdale Drive, MK4 4DD Milton Keynes, GB


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Rated 5 out of 5 stars

Well done, Hays Travel, for your excellent customer service. Saima was so knowledgeable and helpful when booking our cruise. She found several different options for us, including suggesting the best c... See more

Company replied

Rated 5 out of 5 stars

No waiting, very helpful assistant, Ann I think her name was, trainee, listened, sorted out our requests for. 3 rooms on certain cruise. No concerns, all sorted, roll on our holiday. Will attend ther... See more

Company replied

Rated 5 out of 5 stars

We always make Hays our 1st port of call when making enquiries for any Holiday, they are always helpful, friendly and upbeat and make you feel special. Would recommend them at a heartbeat

Company replied

Rated 5 out of 5 stars

I spoke with Saima who was very knowledgeable and professional throughout. She was very patient when we asked about the possibilities and I felt she made every effort to to find us exactly what... See more

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 7 Barnsdale Drive, MK4 4DD, Milton Keynes, United Kingdom

  • 01908887556

4.9

Excellent

TrustScore 5 out of 5

676 reviews

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4.9

All reviews

(676)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Absolutely first class in booking up my holiday,
highly recommended.
Thank you Jackie so much.

8 March 2026
Hays Travel - Milton Keynes logo

Reply from Hays Travel - Milton Keynes

Hi Mr Collier

Thank you for your kind review I really do appreciate it and it was a fantastic cruise booking for you . I look forward to seeing you again soon, kind regards Jackie and all the team.

Rated 5 out of 5 stars

Fast

Fast, friendly service

2 March 2026
Hays Travel - Milton Keynes logo

Reply from Hays Travel - Milton Keynes

Thank you for booking with me again and it was a pleasure to help you as always. Thank you Jackie

Rated 5 out of 5 stars

Amazing staff at Hays Westcroft

We always use Hays Westcroft as the staff are all so friendly and happy to help

8 March 2026
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Reply from Hays Travel - Milton Keynes

Thank you both for booking with us again we really do appreciate it and always look forward to seeing you , thank you Jackie

Rated 5 out of 5 stars

Another cruise booked

All the staff are friendly, efficient & helpful especially in this instance Jackie the Manager.

7 March 2026
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Reply from Hays Travel - Milton Keynes

Thank you for your kind review! We hope you have a great time on your cruise! - Jackie.

Rated 5 out of 5 stars

Amy was so helpful finding me a…

Amy was so helpful finding me a holiday.
She had time with me being an old lady, she was a lovely young lady so polite and can’t praise her enough.
Hopefully when I next need a break I shall be asking for her.
Thank you.

7 March 2026
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Reply from Hays Travel - Milton Keynes

It was so nice to meet you, i hope you have a lovely time in Tenerife! - Aimee.

Rated 5 out of 5 stars

Sarah was friendly and helpful

Sarah was friendly and helpful, not rushing through my time there.

I had quite alot of wishes of what I wanted for this holiday and Sarah took them all into consideration.

25 February 2026
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Reply from Hays Travel - Milton Keynes

Thank you Dianne for your kind words, i hope you have a great holiday! - Sarah.

Rated 5 out of 5 stars

Used Hays Travel before

Used Hays Travel before, always has knowledgeable and friendly staff. In this instance I had done some research online for a short break and Hays amazed so shave a bit off the online price

26 February 2026
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Reply from Hays Travel - Milton Keynes

Hi John, thank you for your review, we hope you enjoy your City break holiday! -Tanveer.

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service

Anita could not have been more helpful and made booking our holiday of a lifetime an enjoyable experience.

She was knowledgeable and professional and we will cerainly use Hays again

4 March 2026
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Reply from Hays Travel - Milton Keynes

Thank you for your kind review. It was lovely to spend time with you both - and to book such a fabulous holiday! I will look forward to seeing you again soon. Anita

Rated 5 out of 5 stars

Excellent Service

Everyone at the Westcroft Hays Branch made the whole process seamless

14 January 2026
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Reply from Hays Travel - Milton Keynes

Thank you so much for your kind review, we hope you have a lovely time in Singapore!- Jackie.

Rated 5 out of 5 stars

Wow the service I got yesterday was…

Wow the service I got yesterday was like being at home the lady was so polite done everything we needed and a bit more 🙃 the lovely lady's name is Saima

27 February 2026
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Reply from Hays Travel - Milton Keynes

Thank you Mrs Kara for your kind review, we can't wait to hear about your time in Cape Verde! -Saima

Rated 5 out of 5 stars

Hays travel have always given excellent…

Hays travel have always given excellent service. No reason for us to go anywhere else.
Saw Jamie today. A delightful young lady. Efficient and helpful. A pleasure to deal with. Got us the holiday we wanted. Listened to us and got us sorted.
.

23 February 2026
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Reply from Hays Travel - Milton Keynes

Thank you for your kind review, it is always a pleasure to help you both - Jaime.

Rated 4 out of 5 stars

I visited the Hays travel offices in…

I visited the Hays travel offices in Westcroft Milton Keynes to renew my annual travel insurance. This was done with the help of Jackie in the office and I thought it was okay but Rush Insurance services had problems with doing a multi trip not including the USA and Caribbean and were quoting me a very high extra premium on top of what I had already paid. After some further calls during the week and going back to the offices again the following week I then took out two individual trip insurance policies to India and to Portugal. This was a bit frustrating' but it appears that Rush Insurance will only do a multi trip policy now if it includes the USA and Caribbean which makes it very expensive and hence I had to take out two separate policies. I would say though that Jackie and Sarah at Hays and the currency service were always very helpful, thank you. Best wishes, Roger Widdecombe

8 February 2026
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Reply from Hays Travel - Milton Keynes

Hi Roger, Thank you for your feedback, we appreciate your patience with your insurance policy. We hope you have a lovely holiday! - Jackie.

Rated 4 out of 5 stars

Friendly and helpful

Friendly and helpful

14 February 2026
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Reply from Hays Travel - Milton Keynes

Thank you Mr Finney for your kind review, we hope you have a lovely holiday! Hope to see you in store again soon. - Saima

Rated 4 out of 5 stars

Listening to our questions

Hays representative was friendly and listening to all our questions. It made booking our holiday so easy, especially as we wanted to go on the same date and hotel as our friends who had booked several weeks previously.

11 February 2026
Hays Travel - Milton Keynes logo

Reply from Hays Travel - Milton Keynes

Hi Richard, Thank you for your kind review, we hope to see you again soon and that you enjoy your holiday with your friends. - Sarah.

Rated 5 out of 5 stars

Excellent service from Jamie

Excellent service from Jamie, she was very patient and listened to us as we weren’t sure where we wanted to go on a cruise.
All booked now and we would definitely use Hays Travel again.

19 February 2026
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Reply from Hays Travel - Milton Keynes

Thank you so much for your kind review! It was a pleasure to book this for you for such a special celebration, i hope to see you again soon - Jaime.

Rated 4 out of 5 stars

Good customer service

Good customer service.
Helpful information and quick response to our queries when ringing the office.
Quick to requote and email he information to me after we requested changes.

18 February 2026
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Reply from Hays Travel - Milton Keynes

Hi Louise, Thank you for your kind review! - Katie.

Rated 5 out of 5 stars

Amy in Westcroft Hays was extremely…

Amy in Westcroft Hays was extremely helpful to me.
I have a few questions about the included excursions...and I know that she'll find out details for me and relay back to me. A very good staff member to have .
Diane

17 February 2026
Hays Travel - Milton Keynes logo

Reply from Hays Travel - Milton Keynes

Thank you so much for this lovely review Diane! It was great meeting you. I will get right to finding out, about those excursions for you!
Best wishes, Amy

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