Well done, Hays Travel, for your excellent customer service. Saima was so knowledgeable and helpful when booking our cruise. She found several different options for us, including suggesting the best c... See more
Company replied
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See what reviewers are saying
No waiting, very helpful assistant, Ann I think her name was, trainee, listened, sorted out our requests for. 3 rooms on certain cruise. No concerns, all sorted, roll on our holiday. Will attend ther... See more
Company replied
We always make Hays our 1st port of call when making enquiries for any Holiday, they are always helpful, friendly and upbeat and make you feel special. Would recommend them at a heartbeat
Company replied
I spoke with Saima who was very knowledgeable and professional throughout. She was very patient when we asked about the possibilities and I felt she made every effort to to find us exactly what... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Barnsdale Drive, MK4 4DD, Milton Keynes, United Kingdom
- 01908887556
4.9
Excellent
675 reviews
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Always had good service from Hays Travel…
Always had good service from Hays travel,
Jackie who was the rep who looked after my booking
was friendly efficient and very helpful.
22 January 2026
Reply from Hays Travel - Milton Keynes
Thank you for leaving us a lovely review, its always a pleasure to get you booked.
Thanks Jackie
Excellent service from Katie
Excellent service from Katie sorting our holiday out. Took her time obtained all the information we needed so we could book.
17 January 2026
Reply from Hays Travel - Milton Keynes
I am glad we found you what you were looking for.
Reply from Hays Travel - Milton Keynes
Hi Shaun,
Thank you for your lovely review.
We look forward to seeing you in store again soon
Kind regards,
Tanveer
Reply from Hays Travel - Milton Keynes
Hi Diane,
Thank you for your 5* review.
We look forward to welcoming you again in store again soon.
Kind regards,
Tanveer
Reply from Hays Travel - Milton Keynes
Hi Mervyn,
We appreciate your lovely review.
We look forward to seeing you store again soon
Kind regards,
Tanveer
Young lady was so helpful and polite …
Young lady was so helpful and polite cant fault her 10/10
18 January 2026
Reply from Hays Travel - Milton Keynes
Thank you for your kind review, it was a pleasure to help you and i hope you have a lovely time. - Jaime.
Always top
Always kind, caring, professional and kind personnel removing the stress from organising and booking an holiday.
9 January 2026
Reply from Hays Travel - Milton Keynes
Hi Marco,
Thank you for your lovely review!
Glad that we was able to help you book your next holiday!
Kind regards,
Tanveer
2027 USA holiday requestPrompt answering phone
Prompt answering phone, listened to my requirements, phoned my back with the information in good time, asked all relevant question, gave me clear information. Prices matched what I thought by looking on Webb site
16 January 2026
Reply from Hays Travel - Milton Keynes
Thank you very much for your kind words. It was a pleasure to book such an exciting trip for you both. I will look forward to meeting you tomorrow. Kind regards, Anita.
Every visit to the hays travel shop in…
Every visit to the hays travel shop in Westcroft Milton Keynes is the same. Very attentive and friendly and helpful.
6 January 2026
Reply from Hays Travel - Milton Keynes
Thank you for your kind review, we hope to see you again soon.
Was a positive & easy process in…
Was a positive & easy process in getting holiday booked. Jamie was very officiant & polite. & explained the booking & flights etc.
11 January 2026
Reply from Hays Travel - Milton Keynes
Thank you Karen, we hope you have a lovely holiday. - Jaime.
Your representative was very good and…
Your representative was very good and knowledgeable in every way .Also had a smile and sense of humour.
8 January 2026
Reply from Hays Travel - Milton Keynes
Hi John,
Thank you for your 5* review.
We look forward to welcoming you in store again soon
Kind regards,
Tanveer
Reply from Hays Travel - Milton Keynes
It's always a pleasure to help you Claudine, we hope you have a lovely holiday.
The staff are brilliant
The staff are brilliant, and the information they give is so helpful. I went in to book a cruise but the one I wanted had no availability. I was disappointed but after chatting with Salma she found an better holiday offering me everything I wanted
8 January 2026
Reply from Hays Travel - Milton Keynes
Thank you for your review, I am glad we were able to help you find the perfect holiday. We hope you have a wonderful time. -Jaime.
Great service very friendly staff plus…
Great service very friendly staff plus it’s local
7 January 2026
Reply from Hays Travel - Milton Keynes
Thank you for your kind review! We hope to see you again soon.
Fantastic company...
Amy (M) was very helpful and secured the holiday deal we wanted at a great price. Thank you! It is so good to be able to book a holiday with a real human that you can talk to, well done Hays Travel. Online and Ai bots are not for me!
6 January 2026
Reply from Hays Travel - Milton Keynes
Thank you for your kind words, it was a pleasure to help you. We hope to see you again soon.
Great staff very helpful
4 January 2026
Reply from Hays Travel - Milton Keynes
Thank you as always for booking with me and its a pleasure to look after you both . Thank you Jackie
Very good and friendly member of staff
Amy ( who was a trainee) was very pleasant. Anything she was unsure of she asked other members of staff. For a busy time wait was not long too.
3 January 2026
Reply from Hays Travel - Milton Keynes
Thank-you for this kind review , It was a pleasure to help you and we look forward to seeing you again soon. Kind regards Amy and all the team at Hays Travel Milton Keynes
My booking was dealt with in an…
My booking was dealt with in an efficient and friendly manner. Anita made the experience stress free.
1 January 2026
Reply from Hays Travel - Milton Keynes
Thank you for your lovely review we really appreciate it. We look forward to seeing you again soon. Kind regards Jackie
Quick and efficient service
Quick and efficient service. Friendly and welcoming atmosphere. I will book all my future holidays with Hays Travel.
30 December 2025
Reply from Hays Travel - Milton Keynes
Thank you for booking such an amazing trip with me , it was a pleasure to help you and I want to book this holiday too it looks so good , I look forward to seeing you again soon. Kind Regards Jackie
Reply from Hays Travel - Milton Keynes
Thank you for this feedback it was a pleasure to help you , such a lovely trip you have planned , if you have any questions do let us know and we look forward to seeing you again soon. Kind regards Jackie and Team Milton Keynes
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