We were made very welcome with a smile from the moment we stepped through the door by Rachael . She was very informative and confident which put us at ease . We were very pleased with the service rece... See more
Company replied
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We were made very welcome with a smile from the moment we stepped through the door by Rachael . She was very informative and confident which put us at ease . We were very pleased with the service rece... See more
Company replied
Hays, Mirfield is the perfect example of customer care. I went in to let them know that my family and I had a wonderful holiday. I then enquired about booking something else. All the staff helpe... See more
Company replied
We have booked many holidays with the staff at Mirfield and they are always friendly . Nothing is too much trouble for them and they will always look for your perfect holiday .
Company replied
We have found both Chris and Rachel at the Mirfield branch very helpful and professional, going to great lengths exploring every avenue to make our holidays and adventures tailored to our needs. We do... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Huddersfield Road, WF14 8AN, Mirfield, United Kingdom
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We were made very welcome with a smile from the moment we stepped through the door by Rachael . She was very informative and confident which put us at ease . We were very pleased with the service received. We’re so excited for our holiday.😃

Reply from Hays Travel - Mirfield
Staff are very helpful snd always havd a smile .they do everthing to make your holiday amazing .

Reply from Hays Travel - Mirfield
Rachel was very helpful and polite nice person explained everything clearly

Reply from Hays Travel - Mirfield

Reply from Hays Travel - Mirfield
We have booked many holidays with the staff at Mirfield and they are always friendly . Nothing is too much trouble for them and they will always look for your perfect holiday .

Reply from Hays Travel - Mirfield
Hays, Mirfield is the perfect example of customer care.
I went in to let them know that my family and I had a wonderful holiday.
I then enquired about booking something else. All the staff helped in giving me advice on the destination and I left with a booked holiday.
Special thanks to Clara who was very patient and thorough, she deserves to be named as employee of the month!

Reply from Hays Travel - Mirfield
Clara was very patient and did everything to get us the best deal

Reply from Hays Travel - Mirfield

Reply from Hays Travel - Mirfield
We have always been satisfied with the excellent service the Mirfield branch has provided. All staff are friendly cheerful and patient! It's a happy place to visit which we believe is down to excellent leadership under Chris!

Reply from Hays Travel - Mirfield

Reply from Hays Travel - Mirfield
We have found both Chris and Rachel at the Mirfield branch very helpful and professional, going to great lengths exploring every avenue to make our holidays and adventures tailored to our needs. We do and will continue to recommend Hay's at Mirfield to family and friends. PR & JA Green

Reply from Hays Travel - Mirfield
Rachel at the Mirfield branch found us the perfect holiday at the right price. This was one week before flying out.

Reply from Hays Travel - Mirfield
Very friendly and helpful staff we got the holiday we wanted.Avery pleasant experience.

Reply from Hays Travel - Mirfield

Reply from Hays Travel - Mirfield
booking process made simple with the experienced service provided by enthusiastic staff making your holiday dream come true

Reply from Hays Travel - Mirfield
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