Hays Travel - Mirfield Reviews 

433
TrustScore 5 out of 5

4.9

Huddersfield Road, WF14 8AN Mirfield, GB


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Rated 5 out of 5 stars

We were made very welcome with a smile from the moment we stepped through the door by Rachael . She was very informative and confident which put us at ease . We were very pleased with the service rece... See more

Company replied

Rated 5 out of 5 stars

Hays, Mirfield is the perfect example of customer care. I went in to let them know that my family and I had a wonderful holiday. I then enquired about booking something else. All the staff helpe... See more

Company replied

Rated 5 out of 5 stars

We have booked many holidays with the staff at Mirfield and they are always friendly . Nothing is too much trouble for them and they will always look for your perfect holiday .

Company replied

Rated 5 out of 5 stars

We have found both Chris and Rachel at the Mirfield branch very helpful and professional, going to great lengths exploring every avenue to make our holidays and adventures tailored to our needs. We do... See more

Company replied


Company details

  1. #21 of 200 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #9 of 53 best companies in Cruise Travel Agency
  4. #4 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 97 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Huddersfield Road, WF14 8AN, Mirfield, United Kingdom

  • 01924919365

4.9

Excellent

TrustScore 5 out of 5

433 reviews

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4.9

All reviews

(433)

124,980 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy experience 😃

We were made very welcome with a smile from the moment we stepped through the door by Rachael . She was very informative and confident which put us at ease . We were very pleased with the service received. We’re so excited for our holiday.😃

22 July 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for your wonderful review! We are so pleased to hear that our team provided you with such a welcoming and informative experience. We appreciate your kind words and hope you have a fantastic holiday!

Kind Regards
Hays Travel Mirfield

Rated 5 out of 5 stars
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

We're so glad to hear you found our services helpful and our prices competitive. Thank you for your wonderful feedback!

Kind Regards
Hays Travel Mirfield

Rated 5 out of 5 stars

Staff are very helpful snd always havd…

Staff are very helpful snd always havd a smile .they do everthing to make your holiday amazing .

11 July 2026
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Reply from Hays Travel - Mirfield

Thank you so much for your wonderful review :) We are so pleased to hear that our team made your holiday amazing and that you found them helpful and friendly!

Rated 5 out of 5 stars

Rachel was very helpful and polite nice…

Rachel was very helpful and polite nice person explained everything clearly

17 July 2026
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Reply from Hays Travel - Mirfield

Thank you for the Feedback we really do appreciate it. It was a pleasure to book your holiday.

Kind Regards

Rachel - Hays Travel :)

Rated 5 out of 5 stars

The whole experience was…

The whole experience was friendly,informative and helpful

15 July 2026
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Reply from Hays Travel - Mirfield

Thank you Rob for taking the time to complete this, We really do appreciate it. It was a pleasure booking your holiday for you :)

Kind Regards

Hays Travel Mirfield

Rated 5 out of 5 stars

Hayes Mirfield 5 stars .

We have booked many holidays with the staff at Mirfield and they are always friendly . Nothing is too much trouble for them and they will always look for your perfect holiday .

7 July 2026
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Reply from Hays Travel - Mirfield

Good Afternoon Elaine

Thank you for taking the time to do this, we really do appreciate your feedback. It is a pleasure booking your holidays for you.

Kind Regards

From all the team at Hays Travel Mirfield :)

Rated 5 out of 5 stars

Hays

Hays, Mirfield is the perfect example of customer care.
I went in to let them know that my family and I had a wonderful holiday.

I then enquired about booking something else. All the staff helped in giving me advice on the destination and I left with a booked holiday.
Special thanks to Clara who was very patient and thorough, she deserves to be named as employee of the month!

8 July 2026
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Reply from Hays Travel - Mirfield

Hi Denise,
Thank you for taking your time to leave this wonderful review! :)
We are happy to hear you had an amazing time in Panama and we hope you enjoy your next holiday to the Canaries! :)

Rated 5 out of 5 stars

Clara was very patient and did…

Clara was very patient and did everything to get us the best deal

30 June 2026
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Reply from Hays Travel - Mirfield

Thank you for your kind words and positive feedback; we're so pleased Clara was able to find you the best deal! We look forward to seeing you in branch again soon :)

Rated 5 out of 5 stars

Friendly

Friendly, efficient and helpful staff

14 June 2026
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Reply from Hays Travel - Mirfield

Thank you Gail! We hope you have a lovely holiday! :)

Rated 5 out of 5 stars

Great service!

Great service!

26 June 2026
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Reply from Hays Travel - Mirfield

Thank you for taking the time to complete this feedback – we really appreciate your thoughts! :)

Rated 5 out of 5 stars

Excellent service as always!

We have always been satisfied with the excellent service the Mirfield branch has provided. All staff are friendly cheerful and patient! It's a happy place to visit which we believe is down to excellent leadership under Chris!

19 June 2026
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Reply from Hays Travel - Mirfield

Thank you for taking time to leave us such great feedback! It was a pleasure to book your holiday and we hope you have a lovely time! :)

Rated 5 out of 5 stars

Excellent

We have found both Chris and Rachel at the Mirfield branch very helpful and professional, going to great lengths exploring every avenue to make our holidays and adventures tailored to our needs. We do and will continue to recommend Hay's at Mirfield to family and friends. PR & JA Green

6 June 2026
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Reply from Hays Travel - Mirfield

Hi! Thank you so much for taking the time to complete this — it really means a lot to us.
It’s our pleasure, from everyone here at Hays Travel Mirfield 😊

Rated 5 out of 5 stars

Hays Mirfield Branch

Rachel at the Mirfield branch found us the perfect holiday at the right price. This was one week before flying out.

30 May 2026
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Reply from Hays Travel - Mirfield

Hi Michael

It was a pleasure booking your holiday. I Hope you are having a great time.

We really appreciate you taking the time to complete this.

Kind Regards

Rachel :)

Rated 5 out of 5 stars

Very friendly and helpful staff we got…

Very friendly and helpful staff we got the holiday we wanted.Avery pleasant experience.

4 June 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Hi Sheila

We really do appreciate it, Thank you for taking the time to do this

Kind Regards

Hays Travel Mirfield :)

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

7 June 2026
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Reply from Hays Travel - Mirfield

Thank you for taking the time to leave a review; we're so pleased you enjoyed your experience and hope to see you in branch again soon.

Rated 5 out of 5 stars

dream holidays can come true

booking process made simple with the experienced service provided by enthusiastic staff making your holiday dream come true

4 June 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you so much for your lovely review! We're so pleased that you valued your experience with Hays Travel Mirfield, we know Clara loved booking your holiday for you. Have an amazing time, we can't wait to hear all about it when you return :)

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