Hays Travel - Mirfield Reviews 

453
TrustScore 5 out of 5

4.9

Huddersfield Road, WF14 8AN Mirfield, GB


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Rated 5 out of 5 stars

Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for abou... See more

Company replied

Rated 5 out of 5 stars

Hays Mirfield, is the perfect travel agency. It scores 5 star in every category. Every member of staff could honestly be rated employee of the month. Off course they helped us to find the perfect... See more

Company replied

Rated 5 out of 5 stars

Used Hays before. Very knowledgeable and helpful. Rachel was excellent and knew how to create a holiday. Great service and no endless organising if you did it yourself. No fuss just say where you wan... See more

Company replied

Rated 5 out of 5 stars

Lovely staff that help you with any queries as well as making sure you know everything you need to know. Would recommend to everyone to book their holidays at Hays Travels - big thank you to Bronte fo... See more


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Huddersfield Road, WF14 8AN, Mirfield, United Kingdom

  • 01924919365

4.9

Excellent

TrustScore 5 out of 5

453 reviews

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4.9

All reviews

(453)

117,250 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect place to book a holiday

It was delt with in a very professional manner Chris made sure we understood everything, it was a very pleasant experience thanks to all

17 March 2026
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Reply from Hays Travel - Mirfield

Thank you for leaving such a glowing review of our Chris, we really appreciate it. Enjoy your holiday - we can't wait to hear all about it!

Rated 5 out of 5 stars

Thank you to Rachel

Thank you to Rachel for helping us book another holiday as our trip of a lifetime was cancelled because of the war in the Middle East. We’ve been well looked after.

4 March 2026
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Reply from Hays Travel - Mirfield

Thank you for leaving a glowing review of our Rachel. We're happy that you still managed to get away in the end, even though it wasn't the trip that any of us anticipated! It's lovely to know that you felt looked after; you are always welcome here in the Mirfield branch!

Rated 5 out of 5 stars

Rachel at the Mirfield branch was amazing.

Rachel at the Mirfield branch was amazing. I had (at that point) never booked a holiday before, but I wanted to take my daughter abroad for the first time for her birthday. The plan was Paris, but the deal and flight times/schedule she found me for Milan was one I wouldn't have found on my own. Plus she followed up to see how it went.

28 September 2025
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Reply from Hays Travel - Mirfield

Thank you so much for your lovely review of our Rachel! We hope you had an amazing time on your holiday and hope to see you in branch soon to book your next one! :)

Rated 5 out of 5 stars

Brontë was extremely helpful and…

Brontë was extremely helpful and patient in ensuring I got the theatre London trip I wanted

6 March 2026
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Reply from Hays Travel - Mirfield

Thank you so much for taking the time to leave a review! I hope you have an amazing time in London and look forward to welcoming you back into branch soon. Bronte

Rated 5 out of 5 stars

Brontë was so informative and explained…

Brontë was so informative and explained the whole package perfectly

4 March 2026
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Reply from Hays Travel - Mirfield

Thank you for taking the time to leave us a review. We're so happy you enjoyed your service and hope you have an amazing time away!

Rated 5 out of 5 stars

Great service

All staff were extremely helpful & I booked my dream holiday thanks to their help

28 February 2026
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Reply from Hays Travel - Mirfield

Thank you so much for taking the time to complete this we all really appreciate your feedback. It was a pleasure booking your holiday for you :)

Rated 5 out of 5 stars

I thought that Hayes travel in Mirfield…

I thought that Hayes travel in Mirfield are absolutely brilliant all the staff are brilliant it was BRONTE who sorted my holiday she was absolutely first class she couldn't do enough for me i would definitely always use Hayes for all my travels and Chis the manager was very helpful and so was the other assistant

26 February 2026
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Reply from Hays Travel - Mirfield

Thank you so much for taking the time to leave such a lovely review. We are so pleased you enjoyed your service from Hays Travel Mirfield, and look forward to welcoming you back in branch soon :)

Rated 5 out of 5 stars

Staff are always friendly and helpful…

They are always friendly and helpful and get back to my enquiries in record time. I am very happy with speakto Chris as he always finds good holiday deals for us and is thorough. I find the Mirfield branch staff super friendly and approachable, nothing is too much trouble.

25 February 2026
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Reply from Hays Travel - Mirfield

Nor,

We appreciate your kind words! We're so happy to hear that our team is friendly, helpful, and quick to respond to your enquiries. It's great to know that our colleague always finds excellent holiday deals for you.

mirfield, Hays Travel

Rated 5 out of 5 stars

Hays Mirfield

We visited Hays in Mirfield Clara dealt with us we are visiting our Son who is working in South Korea. Myself and my Husband found Clara to be very helpful navigating flights, hotels and transfers for us to visit South Korea . Clara went that extra mile booking seats for us on the flights.Advised that we can call into Hays and they will print off boarding cards as we are old school and prefer print offs rather than having everything on our phones. In this technical age it was nice to have the human touch and not needing to do 'everything on line.'

24 February 2026
Unprompted review
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Reply from Hays Travel - Mirfield

Louise Lynn,

We're happy to hear that your experience was so positive. It's great to know that our assistance with your travel arrangements to South Korea was helpful. We appreciate your kind words and are glad we could provide that personal touch for you.

mirfield, Hays Travel

Rated 4 out of 5 stars

Hays is our local travel agent

Hays is our local travel agent. The staff are knowledgeable and helpful. They quickly found us a holiday in Barcelona. We have used Hays historically and they were extremely helpful when we needed their support when things went wrong on a previous holiday (the issues weren't in any way connected to Hays).

15 February 2026
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Reply from Hays Travel - Mirfield

We appreciate your review and are happy to hear that our team found you a holiday in Barcelona. We're glad we could be helpful when you needed support on a previous holiday!

Rated 5 out of 5 stars

Very good and quick service by pleasant…

Very good and quick service by pleasant and polite staff

11 February 2026
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Reply from Hays Travel - Mirfield

Mrs Susan Howarth,

We appreciate you sharing your experience. We are so happy to hear that our pleasant and polite staff provided you with very good and quick service.

mirfield, Hays Travel

Rated 5 out of 5 stars

The staff at hays travel in mirfield…

The staff at hays travel in mirfield are lovely n friendly n I've been going there for my travel insurance for so many years now n I also live in mirfield too

15 February 2026
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Reply from Hays Travel - Mirfield

Thank you for completing this we really do apprecitae it.
Kind Regards
Rachel :)

Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from Chris at the Mirfield branch, from start to finish. He made the planning, search and final booking experience so easy and seamless. A friendly and highly professional service - would highly recommend. Many thanks!

15 February 2026
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Reply from Hays Travel - Mirfield

Thank you Gillian for taking the time to give this feedback. It was a pleasure booking your holiday and we really appreciate your feedback.
Kind Regards
Rachel :)

Rated 5 out of 5 stars

The staff are always so wonderful

The staff are always so wonderful, kind and Helpful.
Would not think about booking with anyone else. I will always use them from now on.

14 February 2026
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Reply from Hays Travel - Mirfield

Annette Wright,

We appreciate you sharing your kind words! We are so happy to hear that our staff made your experience wonderful, and we look forward to assisting you again.

mirfield, Hays Travel

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff.
Everything straight forward and confirmation email received very quickly.

13 February 2026
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Reply from Hays Travel - Mirfield

Thank you Susan for taking the time to complete this we really do appreciate it. It was a pleasure booking your holiday.
Hays Travel :)

Rated 4 out of 5 stars

The service was excellent the assistant…

The service was excellent the assistant had great knowledge of the subject

5 February 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for taking the time to leave us a review. We're so pleased Chris's service was of high value to you, and hope you have an amazing time on your trip of a lifetime!

Rated 4 out of 5 stars

Bronte was very reassuring when i…

Bronte was very reassuring when i booked a short break I shared a personal experience with her which was causing anxiety and,she was extremely understanding.

1 February 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Hi Andrea , Thank you for taking the time to provide feedback on your experience. It was a pleasure booking your holiday. :)

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