Hays Travel - Mirfield Reviews 

453
TrustScore 5 out of 5

4.9

Huddersfield Road, WF14 8AN Mirfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for abou... See more

Company replied

Rated 5 out of 5 stars

Hays Mirfield, is the perfect travel agency. It scores 5 star in every category. Every member of staff could honestly be rated employee of the month. Off course they helped us to find the perfect... See more

Company replied

Rated 5 out of 5 stars

We wanted to book a repeat of a previous holiday and it was quickly set up, sorted and paid for in about 20 minutes - great service from the Mirfield team!

Company replied

Rated 5 out of 5 stars

Used Hays before. Very knowledgeable and helpful. Rachel was excellent and knew how to create a holiday. Great service and no endless organising if you did it yourself. No fuss just say where you wan... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Huddersfield Road, WF14 8AN, Mirfield, United Kingdom

  • 01924919365

4.9

Excellent

TrustScore 5 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(453)

116,812 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I usually deal with Rachel at Hays…

I usually deal with Rachel at Hays travel Mirfield, always helpful and lovley to talk with.

29 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Val Myers,

We're happy to hear that you find our team member helpful and lovely to talk with. We appreciate your positive feedback and thank you!

Hays Travel

Rated 5 out of 5 stars

such a personal service

such a personal service, attention to the detail and all questions answered in a timely and knowledgeable manner. Couldn't not fault any part of the booking process which was easy. We felt supported throughout the process by Chris. Thank you.

27 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Dear Customer

We appreciate you taking the time to leave us such a wonderful review! We are so glad to hear that the booking process was easy and that you felt supported. Thank you again!

Hays Travel

Rated 5 out of 5 stars

Pleasant staff and dealt with very…

Pleasant staff and dealt with very quickly

25 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you so much for your kind words. It was a pleasure to book your holiday for you. We hope you have an amazing time on your trip!

Rated 5 out of 5 stars

Very professional and friendly service…

Very professional and friendly service we will go to them from now on for booking and information

15 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for taking the time to leave us a review; we're so pleased you enjoyed our service! We look forward to welcoming you back into the branch soon

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly
Most of all they deliver what you want
first class service

10 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for taking the time to leave us a review. We're so happy to hear that you enjoyed Rachel's first class service. Have an amazing time on your holiday!

Rated 5 out of 5 stars

Friendly

Friendly, and very efficient.

21 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

We appreciate you taking the time to leave us a 5 star review, and we are so happy to hear about your experience with us! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Rachel at Mirfield is always very…

Rachel at Mirfield is always very helpful and been very good for us nothing is too much trouble for her and tries her best to sort any queries you may have .
We like that hays matches online discounts.

19 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for taking the time to leave a review of the service you received from Rachel. We're so pleased you enjoyed your experience, and we hope you had a great time on your holiday!

Rated 5 out of 5 stars

Another holiday booked

Another holiday booked, thank you Rachel for all the back and forths 😁

18 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for taking the time to leave a review! We hope you have a brilliant time on your holiday and look forward to welcoming you back into branch soon :)

Rated 5 out of 5 stars

America 226

Bronte was exceptional from start to finish.looked into where we wanted to go and was happy to sort interconnecting flights.
She was happy to look at hotels and if we wanted she was happy to change for us .
Would highly recommend Bronte and Hays travel @ Mirfield

17 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for your lovely review! It was a pleasure to book your holiday and we hope you have an amazing time in the USA! Bronte :)

Rated 5 out of 5 stars

Happy experience

Chris was informative and knowledgeable about the type of holiday we were looking at, without any pressure to sell he guided us through the process in a friendly but thorough way. He organised everything from airport parking to seating on the plane to the resort hotel. Our experience of this left us with the feeling of "we will use Hays again".

14 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you so much for taking the time to do this. We really appreciate our customers feedback and it was a pleasure booking your holiday for you. Kind Regards Chris :)

Rated 5 out of 5 stars

Hays Mirfield.

Excellent service as usual. Particularly from Chris Wood.

7 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you so much for completing this we really do appreciate it. Pleasure as always :)

Rated 5 out of 5 stars

Very friendly shop

Very friendly shop. We always try to deal with Chris who sorts out every part of our holiday without being pushy in any way!!
We will go back here every time we need a holiday 😀

11 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

We're happy to hear that you find our shop friendly and appreciate the assistance you receive in planning your holidays. Thank you for your continued loyalty!

Rated 5 out of 5 stars

Great experience and Rachel was very…

Great experience and Rachel was very helpful. We didn’t feel rushed and we’ll definitely book with them again.

12 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

We're happy to hear that you had a great experience and that our team was helpful. We appreciate your feedback and look forward to your next booking!

Rated 5 out of 5 stars

Great service -This is the second time in 3 months i…

This is the second time in 3 months i have booked a holiday through Hays travel, great knowledgeable staff and so easy and stress free.

9 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you so much for this feedback we really do appreciate you taking the time to do this.
It was a pleasure booking your holiday. Kind Regards Clara :)

Rated 5 out of 5 stars

Friendly staff

Friendly staff very helpful and polite,,, got us the best deal 👍👍👍👍👍👍👍👍

8 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

We appreciate you taking the time to leave us such a wonderful review! We're so glad our team could find you a great deal and be helpful.

Rated 5 out of 5 stars

Excellent service provided by Bronte…

Excellent service provided by Bronte who checked various options and prices to get the best deal

7 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for taking the time to leave us a review - we're so pleased you enjoyed your experience with us. We hope you have a lovely time on holiday and look forward to welcoming you back into branch soon!

Rated 5 out of 5 stars

Holiday 2026

I use Hayes travel for all my holidays second one for this year good service and very helpful

8 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for your lovely review, it's always a pleasure to book your holidays! We hope you have an amazing time on your trip

Rated 5 out of 5 stars
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

We appreciate your kind words and are so happy to hear you enjoyed our service! We look forward to welcoming you back into the Mirfield branch soon

Rated 5 out of 5 stars

Mark Wood was exceptional

Mark Wood was exceptional
Knowledge,chat and happy persona
Brilliant
I will definately be back
It wasxaxprivelagecto book my 2026 holudays with Hays travel

7 January 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

We're happy to hear that you had such a brilliant experience and appreciated the exceptional service. Thank you for choosing us to book your 2026 holidays; we look forward to seeing you again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look