Becca Baldwin was so helpful. We told her what we wanted, when we wanted to go and our budget and she came back promptly with several options. As inexperienced cruisers, she answered all our questi... See more
Company replied
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Becca Baldwin was so helpful. We told her what we wanted, when we wanted to go and our budget and she came back promptly with several options. As inexperienced cruisers, she answered all our questi... See more
Company replied
Aways good as Iv got 2 booked for next year, I do perf to talk face to face like yesterday, and with recommendations from a lovely lady who works there she was telling us about her place she visited,... See more
Company replied
My husband and I fancied a city break, we wanted Vienna, but couldn’t book due to our preferred dates not being available. Becky went through other locations to see what was on offer they may be of... See more
Company replied
Becca was amazing, she found us some great options for our family holiday. When we decided, Becca sailed through the booking, making us feel very much at ease that everything had been done correctl... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
27 Euston Road, LA4 5DF, Morecambe, United Kingdom
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Reply from Hays Travel - Morecambe
Chloe was brilliant from start to finish …. There are 2 Chloe’s in the morecambe branch both sorted everything out for our group holiday … we had to change our dates which was done efficiently and a room upgrade was priced up before we even asked for it so …all in all I would recommend Heys travel without hesitation … it made our holiday booking so easy and I know if I have any other queries I don’t have to worry about them .

Reply from Hays Travel - Morecambe
2nd time I’ve had the pleasure of dealing with Hays Travel, and won’t be the last . Very helpful finding my holiday to suit my needs and budget. Much easier than going online for me ,fully booked in 20 minutes, thanks again Dave.

Reply from Hays Travel - Morecambe
Booked all my holidays with Hays. Friendly staff excellent service and the staff always accommodate to my needs and try there best for discounts.

Reply from Hays Travel - Morecambe

Reply from Hays Travel - Morecambe
Very helpful and knowledgeable. Nothing was too much trouble. Thanks Chloe and Becca

Reply from Hays Travel - Morecambe
Because always makes booking a holiday so easy although we don't like the link you have to use if booking over the phone we can never get it to work so we always have to call in the shop which isn't always convenient.

Reply from Hays Travel - Morecambe
Explained everything when I couldn't understand why I needed a passport to open hays travel money card

Reply from Hays Travel - Morecambe
The staff are always pleasant efficient and more than helpful Nothing is too much trouble. Becca who usually books holidays for us goes above and beyond with everything she does, we always know everything is in order.If she has booked it. Thank you, Becca

Reply from Hays Travel - Morecambe
Becca the lady that dealt with us was excellent. Got us the best deal available n explained everything in detail

Reply from Hays Travel - Morecambe
Becky who assisted us was so friendly, professional and helpful. We have used Hays Travel before and will keep coming back as the service we receive is absolutely fantastic.

Reply from Hays Travel - Morecambe
We got the holiday that we wanted at a great price,with a smile and full attention to our needs .

Reply from Hays Travel - Morecambe
Wow; the moment we came through the door, we were welcomed with a big smile from the staff and made welcome. We felt at ease and relaxed. The attention and help the lovely girl attended us was superb and did everything in getting us fixed up with a holiday , from start to finish,it was all done for us. We just couldn’t ask for anything more . We came out with big smiles. Cannot thank the staff enough,

Reply from Hays Travel - Morecambe
First time booking with hays, such a lovely exerperience. The lady was very friendly and helpful, checked other dates to compare prices. Nice to know everything is sorted and was nice actually speaking to someone

Reply from Hays Travel - Morecambe

Reply from Hays Travel - Morecambe
Staff were lovely, rapport was easy, great interactional skills. Their knowledge & information was all very good. Successfully booked our 1st ever cruise; a 14-day experience for next year. We have more plans & will be using their service again.

Reply from Hays Travel - Morecambe
This is 4th holiday I've booked with Hay's travel all the staff have been lovely! Yesterday Lily sorted my holiday out going to Santa Ponsa in Oct she also was very helpful & chatty! 👌 Mrs Jackie Wood x

Reply from Hays Travel - Morecambe

Reply from Hays Travel - Morecambe
The staff at Morecambe are so very approachable, helpful, friendly and knowledgeable.

Reply from Hays Travel - Morecambe
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