Natalie was fantastic at giving us options on holidays when we gave her a criteria and kept us updated at all times. This is why we have used her again for our first cruise. Yet again she has answere... See more
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See what reviewers are saying
The ease of getting your holiday booked with Natalie is second to none. She has now booked 3 holidays for us, the last one being our first cruise which we can't wait for. Natalie goes through every... See more
Great dealing with Natalie, we keep coming back to her as she explains everything well, always super helpful. Gives great advice and is so friendly. Great at her job too. We always feel well looked af... See more
We cannot recommend Natalie Taylor highly enough. She always goes above and beyond to find us the perfect holiday at the very best price. Natalie takes the time to really understand what we’re looking... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Natalie Taylor, SN25, Swindon, United Kingdom
- 01793 238343
4.9
Excellent
294 reviews
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Faultless...
The only way that I'll be booking a holiday from now on ❤️ absolutely brilliant! Thanks Natalie 😁
4 November 2023
Unprompted review
Reply from Hays Travel - Natalie Taylor
Thankyou Gemma!! Let the countdown commence! Exciting times xx
She the best 👌
I can't thank nat for all her support over the years . This amazing lady goes above and beyond to make sure myself and family have the best holidays . I won't book with anyone else because of this .
She literally does everything. All I have to do is pack and go. I've used nat for 6 plus years now
She is always a call or message away if I have any worries questions or concerns . You won't regret it
3 June 2023
Unprompted review
Reply from Hays Travel - Natalie Taylor
It is ALWAYS a pleasure and i love seeing your adventures with the boys - It makes this even more special! xx
Natalie is the absolute best as what…
Natalie is the absolute best as what she does. Nothing is too much trouble and she goes above and beyond. Nat has taken all the hassle and pressure away from all our bookings. Nat is one of life’s most genuine and lovely people, one in a million. We’re lucky to have her as our travel guru. 💖
4 November 2023
Unprompted review
Reply from Hays Travel - Natalie Taylor
Thank you for your comment Lisa - It is a absolute pleasure to help - seeing the memories that were made from the last holiday - Priceless! Let the countdown begin!
Excellent service
Natalie,promptly answered my inquiry, gave me all the options avaliable.
It was so easy to book, pay the deposit online.
So Easy , highly recommend Natalie
4 November 2023
Reply from Hays Travel - Natalie Taylor
Thank you Sharon for your comment! It was a pleasure to help and always here to help. Thank you again x
Went above and beyond in searching for…
Went above and beyond in searching for flights, excellent customer service regular contact and updates. Very friendly and personable
1 November 2023
Reply from Hays Travel - Natalie Taylor
Thank you so much for allowing me to book your holiday! I t was a pleasure! Not long to wait! <3 x
1st Class Friendly Customer Service
We have used Natalie a number of times now for our holidays over the years, as usual she has again at the drop of a had sorted everything for us (booking 2 in the last month and 3 so far this year!) Beach/Cruise you name it and she'll find it and sort it.
Great price and communication, She's super friendly an knowledgeable, Don't go anywhere else other than Natalie!
20 October 2023
Reply from Hays Travel - Natalie Taylor
Ohh Thanks Gary! Appreciate your support and love helping getting your guys all sorted out! x
Natalie’s the best
Natalie is brilliant - we wouldn’t book a holiday with anyone else. She takes care of everything and nothing’s ever too much trouble. Makes booking a holiday a pleasure.
8 October 2023
Reply from Hays Travel - Natalie Taylor
Thanks Alan! I LOVED hearing all the stories about the holiday and makes it extra special when you know you loved it that much you are going back again! Thank you xx
Knowledgeable & helpful
Natalie was patient and helpful to this novice holidaymaker, answering questions and giving her knowledge! Booking our holiday was stress free, fingers crossed the trip is just as good!
14 September 2023
Reply from Hays Travel - Natalie Taylor
Thank you xx
Brilliant service and will use Natalie in the future
Natalie was amazing and explained everything perfectly any questions i had or things i was unsure of she answered and put my mind at rest.
Will always use her in the future for stress free bookings
24 September 2023
Reply from Hays Travel - Natalie Taylor
Thank you xx
Excellent Travel Help
Nat is really helpful and knowledgeable, has booked us several holiday, wouldn't go anywhere else
12 September 2023
Reply from Hays Travel - Natalie Taylor
Thank you for booking with me once again! It's always a pleasure x <3
Great customer service nothing to much…
Great customer service nothing to much to ask
12 September 2023
Reply from Hays Travel - Natalie Taylor
Thank you so much for booking with me :)
Reply from Hays Travel - Natalie Taylor
Thank you :) It was my pleasure to help x
Very helpful and was able to get the…
Very helpful and was able to get the holiday we wanted.
6 August 2023
Reply from Hays Travel - Natalie Taylor
Thanks Mark! Always a pleasure! xx
Reply from Hays Travel - Natalie Taylor
Thank you for booking with me xx
Fantastic customer service
Natalie at Hays Travel was amazing in helping me book our first family holiday abroad. She responded to my messages promptly and professionally but was also really friendly and approachable which put me at ease. Natalie price matched the holiday we wanted and has patiently answered my many questions! So far we have had a fantastic experience and would definitely use Natalie and Hays Travel again.
31 July 2023
Reply from Hays Travel - Natalie Taylor
Oh Lucy - Thank you so much for taking the time to leave a review - It was a pleasure to help you book your holiday! x
Outstanding fast and efficient would…
Outstanding fast and efficient would definitely book with Natalie again
21 July 2023
Reply from Hays Travel - Natalie Taylor
Thank you so much Kay! It is always a pleasure to help.
Love helping you book your holidays.
Nats ✨
Natalie was great
12 July 2023
Reply from Hays Travel - Natalie Taylor
Thank you Karen for your review - It is always a pleasure.
Natalie
x ✨
Natalie Taylor
Natalie Taylor, as ever, a joy to book through. Always cheerful and incredibly helpful. Utterly safe hands, incredible old school service in this digital age.
20 July 2023
Reply from Hays Travel - Natalie Taylor
Thank you so much John!!
It was a absolute joy to book your holiday!
Let the countdown begin!
Natalie x ✨
Hi another holiday booked Natalie
Hi another holiday booked Natalie. She is very quick to get quotes and thing sorted. Came back with a good price and we booked. Everything was sorted quickly and kept us informed. Would highly recommend
17 July 2023
Reply from Hays Travel - Natalie Taylor
Oh Debs! Thank you :)
It is always a pleasure to help assist booking your holidays! It will be herein no time at all!
Natalie x ✨
Great booking experience!
14 July 2023
Reply from Hays Travel - Natalie Taylor
Thank you Pete for your review :)
Glad to have assisted.
Natalie
x ✨
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