Hays Travel - Newark Reviews 

874
TrustScore 5 out of 5

4.9

11a Stodman Street, NG24 1AN Newark, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff listen to what you really want and spend a lot of time finding the exact thing. We've just returned from one villa holiday which ticked all the boxes for us, so we've booked again yesterday... See more

Company replied

Rated 5 out of 5 stars

Mollie was very efficient as always, looking into alternative flights, airports and dates to fit in with our needs.Thank you Mollie. We will be back!

Company replied

Rated 5 out of 5 stars

All the ladies at Hays travel in Newark are brilliant. Always friendly and helpful. We generally book with Sophie who always goes the extra mile, listens to what you want and finds it. Always busy... See more

Company replied

Rated 5 out of 5 stars

We book all our holidays with Sophie at Newark branch. Always first class service, very helpful and nothing is to much trouble, in fact you should give her a pay rise. 😉🤣

Company replied


Company details

  1. #22 of 198 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #10 of 52 best companies in Cruise Travel Agency
  4. #5 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #9 of 94 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 11a Stodman Street, NG24 1AN, Newark, United Kingdom

  • 01636858941

4.9

Excellent

TrustScore 5 out of 5

874 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(874)

123,181 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holiday booking!

Mollie was very efficient as always, looking into alternative flights, airports and dates to fit in with our needs.Thank you Mollie. We will be back!

17 July 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Lovely to hear, thank you for another lovely booking, Rachel.

Rated 5 out of 5 stars

We book all our holidays with Sophie at…

We book all our holidays with Sophie at Newark branch. Always first class service, very helpful and nothing is to much trouble, in fact you should give her a pay rise. 😉🤣

14 July 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your wonderful review! We are delighted to hear that you are happy with Sophie's service and that you found nothing is too much trouble. We truly appreciate your kind words!

Rated 5 out of 5 stars

The staff listen to what you really want.

The staff listen to what you really want and spend a lot of time finding the exact thing. We've just returned from one villa holiday which ticked all the boxes for us, so we've booked again yesterday for another villa different location. Kerry booked our last and this one, she's very helpful and gives us good advice based on what she knows we have on our wish list. We always recommend Hays.

11 July 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for your kind words, they are appreciated - Kerry

Rated 5 out of 5 stars

Personal and helpful service as usual…

Personal and helpful service as usual makes it so simple to book the type of holidays I require Special mention must go to Lola not only sorted our my flight to France but also found me a holiday for classic trip to Spain for later this year

10 July 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for your kind words, It is much appreciated! - Lola

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Friendly and knowledgeable staff, got exactly what I was looking for and the process was easy.

2 July 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for your kind words, it is much appreciated - Hays Travel Newark

Rated 5 out of 5 stars

Very helpful & very straightforward

Very helpful & very straightforward. Why spend hours scrolling the internet when the amazing team at Newark can do it for you & it was no more expensive.

30 June 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your wonderful review! We're so pleased to hear that you found our service helpful and straightforward!

Rated 5 out of 5 stars

Hays Newark

All the ladies at Hays travel in Newark are brilliant. Always friendly and helpful.
We generally book with Sophie who always goes the extra mile, listens to what you want and finds it.
Always busy but always finds the time to ring back or email information.
We wouldn’t think of going anywhere else to book a holiday.

1 July 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your kind review, we really appreciate it!

Rated 5 out of 5 stars

Holiday booking

Kerry was extremely helpful in helping us choose a holiday that ticked all our boxes.

5 July 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

thank you for your kind words - Kerry

Rated 5 out of 5 stars

Molly kept us informed with our request…

Molly kept us informed with our request for the options of cabins etc. Which we eventually booked.
She kept her promises to always update us.

23 June 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your kind review, we really appreciate it!

Rated 5 out of 5 stars

Always reliable and nothing is too much trouble

Always so helpful with lots of personal input. Over & above when searching for information about a hotel or resort. Never felt rushed. Thanks Shelley.

1 July 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your kind review - Shelley

Rated 5 out of 5 stars

Brilliant Sophie is so well informed

Brilliant Sophie is so well informed. Felt very comfortable with no pressure. Covered all options every step explained. Holiday booked woth ease.
Well done.

1 July 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for your feedback, I really appreciate it - Sophie

Rated 5 out of 5 stars

Thank you Kerry

Kerry was very helpful and came up with a deal that surpassed all others.
Even came off her lunch break to speak with us!

30 June 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your feedback - really pleased you were happy with the service - Kerry

Rated 5 out of 5 stars

Holiday acquired successfully for two very indecisive cousins!

My cousin and I came in with no real decision on where we wanted to go next year to celebrate our big birthdays, other than warm climate, a pool, scenery and a vague idea of dates.

Lola was very helpful and patient on our first visit, and gave lots of helpful suggestions and we left with a couple of options. While we didn’t go back for a couple of weeks, I contacted Hays Travel Newark via email in the meantime to assure Lola that we would be back to book, but due to work schedules and events booked it was finding a day when both of us could come back in.

Lola was again very helpful and informative via email about further suggestions to look at.

We eventually were able to pop back into store, and while it was very busy, when it was our turn to sit with Lola to look at options, we didn’t feel rushed at all, even though we were still undecided 🤣.

We eventually found a holiday for July 2027 (one of the emailed suggestions) to celebrate our 40th birthdays. Very much looking forward to it.

All the staff are always very personable and helpful at Hays Travel Newark.

21 June 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you so much for your kind words, it is much appreciated. It was my pleasure to find you your holiday! - Lola.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look