We always book our holidays through Hayes and we always have the assistance from Shelley, who seems to pull out just what we need. SHELLEY always goes one step further ensuring that we will get just... See more
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As always, we received excellent service and advice from Hays at Newark. We would never book our holidays anywhere else! Shelley was amazing. Thank you 😊
Company replied
The service was excellent, the travel assistant could not have been more helpful. She was very good at explaining in detail the differences between the different holidays on offer in the area we were... See more
Company replied
I have visited hayes travel many times and always received excellent service. The staff are always very helpful friendly and know what they are doing. I would not go anywhere else.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11a Stodman Street, NG24 1AN, Newark, United Kingdom
- 01636858941
5.0
Excellent
913 reviews
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The staff member who booked our holiday…
The staff member who booked our holiday was so helpful.
The booking process was easy. I have not booked a holiday with a travel agent for many, many years. I have booked flights, hotels, transfers and everything else myself online. After this experience I will definitely return to Hays Travel in Newark in the future.
14 May 2026
Reply from Hays Travel - Newark
Thank you, that's lovely to hear, Kind regards Rachel.
Reply from Hays Travel - Newark
Thank you so much for your kind review, we really appreciate it!
The lady was very helpful and explained…
The lady was very helpful and explained things
30 April 2026
Reply from Hays Travel - Newark
Thank you, that's great to hear, Rachel.
Reply from Hays Travel - Newark
Thank you for your kind words, it is really appreciated. - Lola
Really friendly
Really friendly, polite, informative and just generally nice to deal with.
30 April 2026
Reply from Hays Travel - Newark
Thank you for your kind words, very much appreciated- Shelley
Reply from Hays Travel - Newark
Thank you so much for your lovely review, we really appreciate it!
Very helpful and informative with…
Very helpful and informative with nothing to much trouble.
29 April 2026
Reply from Hays Travel - Newark
Thank you for you lovely review - Sophie
Friendly staff
Very knowledgeable introduced us to some places would never even thought of very helpful
16 April 2026
Reply from Hays Travel - Newark
Thank you for your kind words, It is much appreciated - Hays Travel Newark.
Reply from Hays Travel - Newark
thank you for your kind words, it is much appreciated. Hays Travel Newark.
Top marks!
Very professional, helpful, patient and enthusiastic support from both Sophie and Molly - thanks to all their, research, advice and encouragement, have now booked my first cruise with them!
23 April 2026
Reply from Hays Travel - Newark
Thank you for your kind words, it is much appreciated. Hays Travel Newark.
Reply from Hays Travel - Newark
Thank you for your feedback it is much appreciated, Shelley
Reply from Hays Travel - Newark
Thank you for your feedback it is much appreciated, Hays Travel
Really helpful and knowledgeable
Lola was very friendly and efficient and made the whole process of booking our holiday easy - thank you so much Lola!
18 April 2026
Reply from Hays Travel - Newark
It was my pleasure, thank you for your kind words - Lola
The service from Hays was excellent
The service from Hays was excellent, friendly, helpful staff.
18 April 2026
Reply from Hays Travel - Newark
Thank you for the feedback, it is very much appreciated, Rachel
Reply from Hays Travel - Newark
Thank you for the feedback, it is very much appreciated, Shelley
Hays tracel
Mollie was fantastic, took us all through the booking and required (by us) service we need and made everything so easy. She also gave us re-assurance that should things kick off in that region thanks to that insane idiot Trump, we would get a full refund or the opportunity to choose a new date. Thanks Mollie.
16 April 2026
Reply from Hays Travel - Newark
Thank you for the feedback, it is very much appreciated, Mollie
Great customer service
Great customer service! We always book with Kerry as she always books us the best holidays!
15 April 2026
Reply from Hays Travel - Newark
Thank you for your kind words! - Kerry
We love Shelly
We love Shelly, she is always so lovely and very helpful. We won't go anywhere else.
The Newark store makeover is so much better.
Just a little gripe! The seats are not comfortable to sit on if like myself, you have a bad back..
15 April 2026
Reply from Hays Travel - Newark
Thank you so much, great feedback - so sorry about your back! Hope it felt batter soon - Shelley
Sophie provided a friendly and…
Sophie provided a friendly and professional service, which made it pleasant experience.
14 April 2026
Reply from Hays Travel - Newark
Thank you for your kind words! - Sophie.
Excellent service
Excellent service, very personal and offered to check us in on production of our passports
12 April 2026
Reply from Hays Travel - Newark
That's great to hear - thank you, Kind regards Rachel.
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