We always book our holidays through Hayes and we always have the assistance from Shelley, who seems to pull out just what we need. SHELLEY always goes one step further ensuring that we will get just... See more
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As always, we received excellent service and advice from Hays at Newark. We would never book our holidays anywhere else! Shelley was amazing. Thank you 😊
Company replied
The service was excellent, the travel assistant could not have been more helpful. She was very good at explaining in detail the differences between the different holidays on offer in the area we were... See more
Company replied
I have visited hayes travel many times and always received excellent service. The staff are always very helpful friendly and know what they are doing. I would not go anywhere else.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11a Stodman Street, NG24 1AN, Newark, United Kingdom
- 01636858941
5.0
Excellent
913 reviews
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Booked a family holiday at hays travel…
Booked a family holiday at hays travel ,, Was looked after extremely well lots of choices offered and very patient staff ,, Always helpful and knowledgeable in the shop ,,
16 June 2026
Reply from Hays Travel - Newark
Thank you Glenda for your lovely comment, Rachel.
Shelley and Lola were both fab pricing…
Shelley and Lola were both fab pricing and booking our holiday for us, always go above and beyond.
7 June 2026
Reply from Hays Travel - Newark
Thank you, that's lovely to hear, Rachel.
Customer Care second to none!
Due to Government Guidelines, I had to cancel my Cuban adventure that I had booked with Sophie at the Newark branch, she ensured that I was refunded in full and gave me customer care second to none! I have just booked an adventure to India with Sophie's help who was as enthusiatic and excited as I am and with her help and the help of her colleagues Lola and Mollie I have not got this new adventure to look forward to. A massive thank you to all involved!!!
5 June 2026
Reply from Hays Travel - Newark
It was a pleasure to assist as always, thank you for your kind comments, Team Newark.
Holiday bookings
We were assisted by Sophie was amazing on her knowledge and advice on destinations help though the process of booking and parking, currency and all round advice
14 June 2026
Reply from Hays Travel - Newark
Thank you for your kind review, Rachel.
Reply from Hays Travel - Newark
Thank you, that's great to hear, Rachel.
Excellent
Rachel did a great job of finding the perfect place for us. Fantastic team as always.
12 June 2026
Reply from Hays Travel - Newark
That's lovely to hear, thank you, Rachel.
Our 3rd trip organised by Shelley
Our 3rd trip organised by Shelley. Can't praise her enough, as always Shelley managed to come up with the perfect vacation once again 👌
10 June 2026
Reply from Hays Travel - Newark
Thank you so much for your lovely review, we really appreciate it!
Went into my local Hays Travel Centre…
Went into my local Hays Travel Centre and got some ideas on where to go. I took them away and found a cheaper price with Jet2. I contacted the centre and they matched the price so booked with the centre
8 June 2026
Reply from Hays Travel - Newark
Thank you for your feedback, its much appreciated. Kerry
Great Staff…
Always use Hays The Girls are always cheerfully & happy to help wether it be an enquiry or a full Booking . Wouldn't go anywhere eles.
5 June 2026
Reply from Hays Travel - Newark
Thank you, that's lovely to hear, Kind regards Rachel.
All the staff at Hays in Newark so…
All the staff at Hays in Newark so helpful and knowledgeable
31 May 2026
Reply from Hays Travel - Newark
Paula,
We appreciate your kind words about our team!
Kind Regards
Hays Travel
Great agent
The agent, Mollie, took time with us- we didn’t feel rushed & got the holiday booked with the minimum of fuss.
4 June 2026
Reply from Hays Travel - Newark
Thank you, that's great to hear, Rachel.
Reply from Hays Travel - Newark
Thank you so much for your kind review, we really appreciate it!
Mollie listened to what we were looking…
Mollie listened to what we were looking for, asked some questions to get a better idea and then showed us our options. We chose the 2nd one, then processed everything inc assistance at the airport.
21 May 2026
Reply from Hays Travel - Newark
Thank you for your kind comment, Rachel.
Really friendly patient staff on both…
Really friendly patient staff on both days I went in
29 May 2026
Reply from Hays Travel - Newark
That's great to hear - thank you, Rachel
All staff at Newark are always very…
All staff at Newark are always very helpful and polite
21 May 2026
Reply from Hays Travel - Newark
Thank you, Kind regards Rachel.
We rang for a quote for a holiday we…
We rang for a quote for a holiday we were looking at. Molly gave us the quote & then rang us to say there was another company doing the same holiday but cheaper
We came in & saw her. She was excellent, went thru the itinerary, showed us we cud swap things around & we eventually booked the holiday & saved ourselves money. Molly was lovely very pleasant & extremely helpful.
23 May 2026
Reply from Hays Travel - Newark
That's lovely to hear, thank you, Kind regards Rachel.
Service with a smile
Service with a smile, exceptional as always. The team never fail to deliver and meet our requirements. Thanks for everything.
19 May 2026
Reply from Hays Travel - Newark
Thank you so much for your feedback - its very much appreciated Kerry
Hays research and knowledge gave us the…
Hays research and knowledge gave us the confidence to book holiday for my group of friends for 2027. I wouldn't go anywhere else.
17 May 2026
Reply from Hays Travel - Newark
Thank you for your lovely review - I really appreciate that and its a pleasure to help you - Shelley
Reply from Hays Travel - Newark
Thank you for your feedback, much appreciated Kerry
very helpful
3 May 2026
Reply from Hays Travel - Newark
Thank you for your feedback, much appreciated Sophie
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