Another successful booking at Hays travel. Jordan was was very professional and friendly which made our booking very straightforward. That is 2 in a row that Jordan has booked for us. Would certain... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... See more
Company replied
To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
Company replied
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always use Hayes travel for booking…
I always use Hayes travel for booking holidays. The staff are always helpful, knowledgeable and professional.
13 February 2026
Reply from Hays Travel - Newcastle
We appreciate you choosing us for your holiday bookings. We're so glad to hear you find our staff helpful, knowledgeable, and professional!
good listeners and very informative…
good listeners and very informative when asked specific things. our first port of call for holidays. keep up the good work. cheers.
12 February 2026
Reply from Hays Travel - Newcastle
We appreciate that you consider us as your first choice for holidays and that you find us helpful and informative. We will continue to do our best.
Great customer service by Liam got a…
Great customer service by Liam got a quote quickly and gave lots of information. Had already been to another travel agent and asked about a certain hotel and they took about 20 mins to just get a quote. Liam restored the faith in travel agents.
18 January 2026
Reply from Hays Travel - Newcastle
We're happy to hear that you received great customer service and a quick quote. It's wonderful to know that your faith in travel agents has been restored. We appreciate your positive feedback!
Reply from Hays Travel - Newcastle
We appreciate your kind words! We are so happy to hear that our staff made your experience a positive one with their helpfulness.
- Hays Travel Newcastle
Beth was very professional in her job
Beth was very professional in her job, polite, helpful and understanding.
1 February 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that you had a positive experience.
Hays Travel
Sophie gave us an excellent service
Sophie gave us an excellent service
She covered everything for us and gave us good advice based on her own experiences and knowledge.
She made our booking so much easier and we left very relaxed and happy
3 February 2026
Reply from Hays Travel - Newcastle
We're happy to hear that you received excellent service and advice, thank you for booking with us and we hope to see you in branch again soon.
- Hays Travel Newcastle
Booking without hassle. We have used Hays travel in Newcastle…
We have used Hays travel in Newcastle over the past years and have always found the staff in your office to be friendly, communicative and very professional. We are kept informed very step of the way.b
31 January 2026
Reply from Hays Travel - Newcastle
We appreciate you sharing your experiences with us. We're happy to hear that you've consistently found our team friendly, communicative, and professional over the years.
Great service
Our agent Sophie was excellent dealing with the requests I presented her with. She looked at all our options and came up with a great choice of hotels and flights. As our party was for ten people and flying from separate airports , it was quite a task for her to navigate but we were more than happy with her choices and settled on the one that appealed the most.
Would definitely use again
6 February 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a complimentary review. We're so glad we could provide excellent options for your group's travel plans, even with the added complexity. We look forward to assisting you again!
Reply from Hays Travel - Newcastle
Thank you for your lovely review :)
Holiday booking .
Holiday booking .
Met lovely Beth who was so pleasant and efficient ..she sorted my holiday needs perfectly..i hope to book with Beth again in the future...thanks Beth your a star x
6 February 2026
Reply from Hays Travel - Newcastle
We're happy to hear that your holiday booking experience was so positive! We appreciate your kind words and are so glad we could meet your needs. We look forward to helping you again.
Holiday 2027
Hi, Seen the holiday online, Thought it was a great holiday at a good price with no deposit, I phoned the next day to enquire, The holiday was still available so I booked it straight away the lady I booked it with was very pleasant and went through everything with me very well , Very happy and now looking forward to our holiday 👍
30 January 2026
Reply from Hays Travel - Newcastle
We're happy to hear that you found a great holiday at a good price and appreciated the pleasant and thorough service you received during booking. Thank you for sharing your positive experience; we hope you enjoy your holiday!
My experience was great they were so…
My experience was great they were so pleasant and friendly were very helpful
3 February 2026
Reply from Hays Travel - Newcastle
We appreciate you sharing your positive experience with us! We are so glad to hear that our team was helpful and friendly.
Simply the Best!
Jemma was very efficient and patient and helped us to find just what we wanted.
25 January 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a fantastic review. We're so happy we could find exactly what you wanted!
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your feedback. We are so glad to hear our staff was helpful and informative to you.
Went above and beyond for me and my…
Went above and beyond for me and my family on helping us book a family holiday thank you so much . I will definitely be back to book our next one soon
31 January 2026
Reply from Hays Travel - Newcastle
We're so happy we could provide exceptional support for your family holiday booking. We appreciate your kind words and look forward to helping you again!
Booked our summer holiday again with…
Booked our summer holiday again with Beth, always great service and feel at ease! .. :)
29 January 2026
Reply from Hays Travel - Newcastle
Thank you for your lovely review! :)
Helpful friendly agent
Helpful friendly agent who i have done business with before. was not pushy about extras but helpful in respect of offerring to check us in at the apprporiate time
28 January 2026
Reply from Hays Travel - Newcastle
We are so glad you found our agent helpful and we hope to see you in branch again soon.
- Hays Travel Newcastle
Would recommend
Sophie was so helpful, friendly and knowledgeable. I knew exactly what I wanted and she sorted it all out for me.
28 January 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a great review! We are so happy to hear that we were able to help you with your plans.
- Hays Travel Newcastle
Holiday all booked
Holiday all booked, no problems at all, Sophie was very polite and really helpful explained everything.
26 January 2026
Reply from Hays Travel - Newcastle
We're happy to hear that your holiday booking went smoothly! We appreciate your kind words about the helpful service you received.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.