Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... See more
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To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
Company replied
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
Laura was my person who assisted myself and my sister to book our holiday. She was very warm easy talk to the atmosphere was relaxed and Laura explored options for us. Laura explained everything to... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1k reviews
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Reply from Hays Travel - Newcastle
Thank you very much for leaving this lovely review. I will pass this onto Annabelle :-)
Help on all aspects of my holiday…
Help on all aspects of my holiday including information on the area. Always extremely helpful wouldn't go anywhere else
25 June 2026
Reply from Hays Travel - Newcastle
Thank you so much for your wonderful feedback! We are delighted to hear that we could assist you with all aspects of your holiday :)
Best travel agency
Friendly welcome and my friend and myself had a brochure and had selected the trip we wanted to book. Jordan was very helpful and the booking was made quickly and everything explained to us. Always use Hays Travel and all branches have friendly, knowledgeable staff and a welcoming atmosphere!
1 July 2026
Reply from Hays Travel - Newcastle
This is such a lovely review - thank you so much for taking the time to leave it. I will pass this onto Jordan. See you again soon :-)
Your representative
Your representative was very knowledgeable, helpful and patient answering all our questions obout the resort.
29 June 2026
Reply from Hays Travel - Newcastle
Thank you so much for your wonderful feedback! :)
Jordan was brilliant!
30 June 2026
Reply from Hays Travel - Newcastle
Thank you so much for your lovely review :)
Annabelle was delightful and thorough…
Annabelle was delightful and thorough explaining everything to me A lovely warm manner with me yet still very professional Thank you to all the girlies who I also spoke to who were super dooper!
28 June 2026
Reply from Hays Travel - Newcastle
Aw that is so lovely thank you for taking the time to leave feedback, I will pass this onto Annabelle she will be really happy. We are always here to help :)
Very helpful staff willing to answer…
Very helpful staff willing to answer all questions.
27 June 2026
Reply from Hays Travel - Newcastle
We appreciate your kind words about our team. Thank you!
Brilliant service
Brilliant service, quick- all relevant details outlined- very friendly service!
20 June 2026
Reply from Hays Travel - Newcastle
We're so glad you had a brilliant experience. Thank you for your kind words!
Hays team always go that extra mile
Beth, Jordan and Talia were so helpful responding to emails with advice and support both before, during and after our recent holiday.
The team in the Newcastle shop always go that extra mile to help us.
18 June 2026
Reply from Hays Travel - Newcastle
Thank you for the lovely comments, we are happy we have been able to get you sorted again and appreciate you booking with us again.
Great vibe, excellent assistance.
I always use Hays for assistance with my travel plans because the staff in your Ridley Street, Newcastle branch are so friendly, professional and thorough. They really do seem to care, not just because they have a professional obligation but because they’re just good people. It’s a great vibe. They respond to queries quickly and whether I’m the 1st or the 101st customer of the day, the care and consideration I’ve always been given is the same.
18 June 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to write a review and thank you for the lovely comments. We all do really love our jobs and glad you had a good experience in store. Thank you for booking with us again.
Hays, our go to agents.
We have used Hays before and are very happy with the service offered. Very helpful staff who did all they could to find us a great deal. Very happy with the result and we're now counting down the days until we go.
7 June 2026
Reply from Hays Travel - Newcastle
We are so pleased to hear you had such a positive experience with us! We hope you have a wonderful trip!
Good face to face service.
Everything was handled to my satisfaction after the Hays rep. Laura did her best to find a holiday that fitted our criteria.
We recently returned from a Fjords cruise which did not go according to plan and the email I sent to Hays was forwarded by them to Olsen. Subsequently I received a generic reply from Olsen but no emails from Hays which was disappointing.
13 June 2026
Beth is an asset to your company!
The travel consultant was really friendly, listened carefully to our requirements and did a great job finding us our trip to Budapest. Thank you Beth, you and your customer service were fab!
31 May 2026
Reply from Hays Travel - Newcastle
Aw thank you so much for leaving such nice feedback, this is what I am hear for. So glad we got you booked up.
Thank you again :)
Reply from Hays Travel - Newcastle
We are so glad you had such a positive experience with us. Thank you for your kind words!
I had a great experience at Hays…
I had a great experience at Hays travels. The staff did a great job in helping with the process.
14 June 2026
Reply from Hays Travel - Newcastle
Thank you for your feedback :)
Liam was so helpful and gave us loads…
Liam was so helpful and gave us loads of information and advice for our trip :-)
7 June 2026
Reply from Hays Travel - Newcastle
Thank you for your lovely words! We hope you have an amazing trip.
Liam always does best he can for my…
Liam always does best he can for my holiday requests Ridley place Newcastle shop all the staff lovely
Thank you
11 June 2026
Reply from Hays Travel - Newcastle
We are so glad to hear you had such a wonderful experience with our team. We truly appreciate your kind words!
Excellent service as ever from Laura at…
Excellent service as ever from Laura at the Ridley Place office.
12 June 2026
Reply from Hays Travel - Newcastle
We are so pleased to hear this. Thank you for your kind words!
Always book with hays the staff at the…always book with hays
Always book with hays the staff at the Newcastle branch are fantastic especially Beth always happy to see you
11 June 2026
Reply from Hays Travel - Newcastle
Aww always love seeing you!! Thank you for booking with me and see you when you book your next one :)
Liam understood our needs annc…
Liam understood our needs annc preferences and quickly and effectively found good options for us to consider. Looking forward to our holiday!
6 June 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to write a review and thank you for the lovely comments, I will make sure these are passed to Liam and thank you for booking with us again.
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