Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... See more
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See what reviewers are saying
To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
Company replied
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
Company replied
Laura was my person who assisted myself and my sister to book our holiday. She was very warm easy talk to the atmosphere was relaxed and Laura explored options for us. Laura explained everything to... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1k reviews
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I’ve booked my hols cruises with hays…
I’ve booked my hols cruises with hays 4years nothing is 2 much trouble 4them staff are lovely and respectful they deserve 5stars and more
8 May 2026
Reply from Hays Travel - Newcastle
We're happy to hear that our team's dedication to providing exceptional support during your cruise bookings has consistently met your expectations. Thank you for your wonderful feedback!
Staff go out of their way to help and…
Staff go out of their way to help and advise. Always a pleasure
6 May 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to write a review and thank you for the lovely comments. We really appreciate you booking with us again.
Laura very quick and funny nice to see…
Laura very quick and funny nice to see someone have laugh
28 April 2026
Reply from Hays Travel - Newcastle
Ahh thank you so much for this - it's always lovely chatting to you :-) Laura
Great service as always
The Hays branch in Newcastle are always polite and greet you with a smile. Liam helped me book this holiday to Greece, he was very efficient and even and gave me advice on the location of the hotel as i don't like to be too far out.
I always use Hays travel and would recommend to my family and friends.
1 May 2026
You can't go wrong with booking hays travel
Beth at the newcastle branch went above and beyond to get our holiday booked
2 May 2026
Reply from Hays Travel - Newcastle
Aw thank you for leaving feedback, always love having you both in branch its always a laugh! Glad we got you sorted.
Thanks :)
Reply from Hays Travel - Newcastle
Thank you for leaving feedback :)
Staff at Ridlly place in Newcastle…
Staff at Ridlly place in Newcastle always friendly and informative . And make you feel special .
1 May 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to leave a review and thank you for the lovely comments. It’s always a pleasure having you in branch and thank you for booking with us again.
Reply from Hays Travel - Newcastle
Thank you for the lovely review and thank you for booking with us. We hope you have a lovely holiday.
We booked at newcastle branch yesterday…
We booked at newcastle branch yesterday and the ladie who booked our holiday was very helpful
30 April 2026
Reply from Hays Travel - Newcastle
Thank you :)
Informed and competent service
Informed and competent service.
Gemma in Newcastle Ridley Place was super helpful. Thank you 🤩
1 May 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a great review! We are so happy to hear that you found our service helpful and informative. Thank you for booking with Hays Travel Newcastle.
Staff (Jemma) listened to my…
Staff (Jemma) listened to my requirements and advised me of any necessary information. Booking process went smoothly. Overall service excellent.
1 May 2026
Reply from Hays Travel - Newcastle
Thank you for the lovely comments on the service, I’m glad we were able to find you the perfect break. I will pass the comments over to Jemma and thank you for booking with us.
Reply from Hays Travel - Newcastle
We appreciate your positive feedback; we are so glad we could provide helpful service. Thank you for booking with us again.
Reply from Hays Travel - Newcastle
Thank you :)
I found everything really relaxing and…
I found everything really relaxing and very helpful first class treatment was so easy to book and the staff were excellent
16 April 2026
Reply from Hays Travel - Newcastle
Aw thank you for your nice feedback
Thankyou Jordan
We are so very pleased with Hays Travel.
More so with Jorden at Newcastle Shop. We asked at 3 Hays Travel Shops if they would look out for a cancellation on the Ambassador course ship. To our delight Jordan contact us and we booked the holiday with you. Many thanks Jordan you were the only one that bothered to contact us. Thank you.
20 April 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to write a review and thank you for the lovely comments. We are so glad we managed to get you sorted and I will make sure to pass the comments over to Jordan. Thank you for booking with us.
She (sorry other lady on holiday has…
She (sorry other lady on holiday has paperwork I can’t remember her name) was so helpful didn’t mind checking a couple of hotels showed us location when we asked her advise gave it had a bit of a laugh
Got exactly what we wanted
25 April 2026
Reply from Hays Travel - Newcastle
Thank you for the lovely review, I am happy to hear you have had a lovely experience in branch and I will pass the comments over to Annabelle, thank you for booking with us at Newcastle.
Copenhagen Trip
Laura was fantastic she listened patiently, helped and guided us through the whole process because we weren't really sure where we wanted to go. She booked us a walking trip on the first day of our holiday and advised us about airport transfers and apps, travel insurance and the Hays Travel Mastercard all of which we thought were excellent. Other members of the team chipped in with helpful advice and support during the process which all helped to make it a pleasant booking experience. We can't wait for our holiday and we will definitely be booking with Hays in the future. Thank you so much for all your help.
17 April 2026
Reply from Hays Travel - Newcastle
We're happy to hear that you found assistance and guidance throughout your booking experience. It's great to know that the team's advice and support made it a pleasant process. Thank you for your positive feedback; we hope you enjoy your holiday!
Jordan in Newcastle branch was lovely
Jordan in Newcastle branch was lovely, happy to answer all my questions. My experience could not have been any better 100% happy
18 April 2026
Reply from Hays Travel - Newcastle
Aw thank you for taking the time to leave us feedback :)
They wear very helpful in finding us a…
They wear very helpful in finding us a good holiday.
12 April 2026
Reply from Hays Travel - Newcastle
Thank you :)
Quick simple.service perfect
5 April 2026
Reply from Hays Travel - Newcastle
We appreciate you sharing your experience; we are so glad our service was quick and simple for you!
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