Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
Company replied
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
Laura was my person who assisted myself and my sister to book our holiday. She was very warm easy talk to the atmosphere was relaxed and Laura explored options for us. Laura explained everything to... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holiday plans…
The service we received from the Hays advisor was brilliant. She took onboard all our requests and we have booked holiday of a life time. Many thanks for the care and attention which was shown.
18 March 2026
Reply from Hays Travel - Newcastle
Hello, thank you so much for taking the time to leave this lovely review. It was a pleasure to get your dream holiday booked. Speak soon. Laura :-)
A very informative member of staff who…
A very informative member of staff who was confident in what they were doing.
21 March 2026
Reply from Hays Travel - Newcastle
We appreciate your positive feedback and are so happy to hear that our team member provided you with such great support.
Very helpful and polite
Very helpful and polite ! Answered any questions I asked and was good and quick
13 March 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your thoughts. We are so glad our team was helpful, polite, and quick to answer your questions!
Fast efficient service
18 March 2026
Reply from Hays Travel - Newcastle
Thank you for your lovely Review.
Got our holiday booked straight away,I…
Got our holiday booked straight away,I had researched it before we went in.
Got a good price.
Very helpful and friendly.
17 March 2026
Reply from Hays Travel - Newcastle
We're so happy we could help you swiftly book your holiday at a good price with friendly assistance. Thank you for your positive feedback.
Great Travel Agents
We thought the team were lovely. Laura organised our holiday for us. She was very helpful, knowledgeable and friendly. We would definitely recommend visiting the Newcastle Branch and we will return there.
We wanted to book a holiday in Italy for a special birthday. None of us have been to Italy, so on this occasion we felt it would be better going to a travel agents to get advice on the perfect holiday there for us.
Their on-hand knowledge is very useful and helps you make the right choice. So you can relax knowing it’s ticked all the boxes you wanted for your special holiday.
Thank you Laura!
15 March 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your experience. We're happy to hear that you found our team lovely and that the advice provided was useful in planning your special birthday holiday to Italy. We look forward to assisting you again!
We hadn’t done much research and were…
We hadn’t done much research and were very flexible but they helped us refine our holiday at the price we wanted! Great service
15 March 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us a review. We're so glad we could help you refine your holiday to match your ideal price and preferences!
Delightful staff
The help and advice we received was excellent.
May I also point out that the staff were a delight
7 March 2026
Reply from Hays Travel - Newcastle
We appreciate your kind words! It's wonderful to hear that you found our assistance helpful and that our team made your experience pleasant.
Individual service
Individual service, without the over jealous hard sell. Competent, and knowledgeable. Not rushed at all
6 March 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your experience. We're happy to hear that you found our service helpful, competent, and unhurried.
Sophie was great we are takeing a…
Sophie was great we are takeing a disabke child she checked the hotel we picked to make sure it had lifts and something we could do with him like kids club excerlent servis
4 March 2026
Reply from Hays Travel - Newcastle
We're happy to hear that we could assist with your travel plans! It's great that we ensured the hotel met your child's needs. We appreciate your positive feedback on our service.
Helpful and knowledgeable made booking…
Helpful and knowledgeable made booking an easy experience
8 March 2026
Reply from Hays Travel - Newcastle
We appreciate you sharing! We're so happy to hear that our team's knowledge made your booking experience easy and pleasant.
The lady was very helpful and…
The lady was very helpful and understood our requirements and listened to us
She gave us great advice thank you
She was polite professional and friendly
5 March 2026
Reply from Hays Travel - Newcastle
We appreciate your kind words! We're so glad the advisor understood your needs and offered great advice in a professional and friendly manner.
I really enjoyed the service and Miss…
I really enjoyed the service and Miss Jordan was very attentive and professional.
4 March 2026
Reply from Hays Travel - Newcastle
We appreciate you sharing your experience with us. We are so happy to hear that you enjoyed the attentive and professional service you received.
Reply from Hays Travel - Newcastle
We appreciate your kind words and are so glad that we could provide such helpful assistance to you during your visit with us!
Reply from Hays Travel - Newcastle
Thank you for your lovely review.
As usual hays at ridley place Newcastle…
As usual hays at ridley place Newcastle very helpful
2 March 2026
Reply from Hays Travel - Newcastle
We're happy to hear that our team at Ridley Place Newcastle is very helpful. Thank you for your positive feedback!
Newcastle shop
Nice experience in store ,Laura was very helpful & polite in everything I wanted.this is why I prefer booking in store for that face to face meeting & personal touches.
27 February 2026
Reply from Hays Travel - Newcastle
We're happy that you had a nice experience in our store! It's great to hear that you found our team member helpful and polite. We appreciate your preference for booking in store.
Sophie was very thorough
Sophie was very thorough, making sure we got exactly what we wanted !!!! And at a good price compared to other places we tried...
27 February 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a fantastic review! We are so happy we could find exactly what you wanted at a great price.
I was listened to and my preferences…
I was listened to and my preferences were taken into account.
17 February 2026
Reply from Hays Travel - Newcastle
We appreciate your feedback and we are so glad we could assist you in planning your trip according to your preferences. Thank you!
Always a very friendly service with…
Always a very friendly service with genuine people interest in my booking
18 February 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your kind words. We're so happy to hear you received friendly and genuine service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.