The staff is just amazing. They are soo kind and helpful and so supportive. It’s really pleasure to be in the office in Newry. I have been in a few other companies but my experience with them was tot... See more
Company replied
Location
Switch locationUnit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dealth with Ellie,and the experience was flawless,quick and easy,will definitely be using again to book our future holidays,and we got a good deal too!!!
We had to cancel our long awaited trip to Thailand due to problems transmitting through Abu . We were treated with amazing customer service from Lanlana,Andrew the Manager and Kerry in booking a new d... See more
Company replied
Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made... See more
Company replied
Company details
- #22 of 199 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 95 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom
- 02830480030
4.9
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy process.
Dealth with Ellie,and the experience was flawless,quick and easy,will definitely be using again to book our future holidays,and we got a good deal too!!!
1 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Newry
Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team very helpful !
Kind Regards
Hays Travel Newry
Reply from Hays Travel - Newry
Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team Great !
Kind Regards
Hays Travel Newry
Reply from Hays Travel - Newry
Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team helpful and pleasant!
Kind Regards
Hays Travel Newry
The staff is just amazing
The staff is just amazing. They are soo kind and helpful and so supportive. It’s really pleasure to be in the office in Newry. I have been in a few other companies but my experience with them was totally different.
Thank you to the girl that booked my holiday ❤️
7 July 2026
Reply from Hays Travel - Newry
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our team in Newry. It's fantastic that our staff were so kind, helpful, and supportive. We hope you have a fantastic holiday!
Kind Regards
Hays Travel Newry
The experience was very good.
The experience was very good.
The lady was very helpful in explaining all my options.
Booking was straight forward
5 July 2026
Reply from Hays Travel - Newry
Thank you for your kind feedback! We are so pleased to hear that your experience was very good and that our team member was helpful in explaining your options. We appreciate your positive comments.
Kind Regards
Hays Travel Newry
Everything is good and first class and…
Everything is good and first class and I will be there every year
22 June 2026
Reply from Hays Travel - Newry
Thankyou for your lovely review.
An unexpected break for a week.
My wife and I did not know what we wanted. Your employee said she liked a challenge. We left her for an hour and she presented a few options based on a small brief from my wife's likes. Money was not the object although her options were both properly costed and to spec!. My wife was delighted.
21 June 2026
Reply from Hays Travel - Newry
Thank you so much for such a magnificent review, we really do appreciate it. We hope you have an amazing time on your holiday. From all the team at Hays Travel Newry
As I have said in previous reviews 1st…
As I have said in previous reviews 1st class service and thats why I keep going back
Your holiday is being handled by professionals
28 June 2026
Reply from Hays Travel - Newry
Thank you so much for another fabulous 5* review, we really do appreciate it. We hope you have a fantastic trip away. From all the team at Hays Travel Newry
Excellent service
Excellent service. The young lady was efficient polite and very thorough.
24 June 2026
Reply from Hays Travel - Newry
Thank you for the lovely 5* review, we really appreciate it. We hope you have a fantastic time away. From all the team at Hays Travel Newry
Excellent customer service from hays…
Excellent customer service from hays travel staff ⭐️⭐️⭐️⭐️⭐️
16 June 2026
Reply from Hays Travel - Newry
Thank you for the 5* review and kind words, we really do appreciate it. We hope you have the best time away. From all the team at Hays Travel Newry
good communication and follow up
21 June 2026
Reply from Hays Travel - Newry
Thank you for taking the time in leaving us a 5 star review , we hope you have a great holiday.
Reply from Hays Travel - Newry
Thank you for taking the time to leave us such a wonderful review! We are so pleased to hear that our team member was very helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel Newry
Great staff.very helpfull
17 June 2026
Reply from Hays Travel - Newry
Veronica ,
Thank you for your wonderful review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.
Kind Regards
Hays Travel Newry
Travel agent Andy was so helpful.
14 June 2026
Reply from Hays Travel - Newry
Thank you for taking the time in rating our service and leaving us a 5 star review :)
Above and beyond
Kerri was so accommodating in answering all of our questions and requirements for our trip even in follow up emails before we had decided to book and then once booked we had an efficient response with itineraries and flights.
14 June 2026
Reply from Hays Travel - Newry
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was accommodating and efficient in assisting with your trip.
Kind Regards
Hays Travel Newry
Reply from Hays Travel - Newry
Thank you for your wonderful review! We are so pleased to hear that you found our service efficient and friendly. We truly appreciate your kind words.
Kind Regards
Hays Travel Newry
The company was very helpful and…
The company was very helpful and explained everything well
11 June 2026
Reply from Hays Travel - Newry
Thank you for your wonderful review! We're so pleased to hear that our team was helpful and clearly explained everything. We appreciate your kind words.
Kind Regards
Hays Travel Newry
A travel agent dont know her name and…
A travel agent dont know her name and then Andy was pleasantly knowledgeable and very quick to respond to emails
2 June 2026
Reply from Hays Travel - Newry
Thank you for the 5* review, we really do appreciate your feedback, we hope you have a fantastic time away. From all the team at Hays Travel Newry
Big thank you to Lanlana and Andy for…
Big thank you to Lanlana and Andy for sorting our trip ! The whole process was very smooth and straightforward, looking forward to ticking this one off the bucket list. Thank you!
31 May 2026
Reply from Hays Travel - Newry
Thank you so much for your wonderful 5-star review! We are so pleased to hear that the process was smooth and straightforward for your trip. We hope you have an amazing time ticking this one off your bucket list!
Kind Regards
Hays Travel Newry
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.