Hays Travel - Newry Reviews 

610
TrustScore 5 out of 5

4.9

Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB


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Rated 5 out of 5 stars

Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more

Company replied

Rated 5 out of 5 stars

All I can say is Andy is fantastic and very patient. We were in with him last week and then back in yesterday to book a holiday. He went through different destinations with us. The booking process... See more

Company replied

Rated 5 out of 5 stars

Great customer service and the lady Lanlana really worked hard to find the holiday with winter sun and within our budget. Would definitely recommend Hays Travel

Company replied

Rated 5 out of 5 stars

Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom

  • 02830480030

4.9

Excellent

TrustScore 5 out of 5

610 reviews

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4.9

All reviews

(610)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars

From entering the shop to leaving the…

From entering the shop to leaving the shop was just a pleasure

31 August 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your wonderful feedback! We are so pleased to hear that your experience with us was a pleasure from start to finish.

Rated 5 out of 5 stars

Excellent advisor..

Excellent advisor... best options explored and best price and service recieved.

30 August 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your fantastic review! We are so pleased to hear that you received excellent service and found the best options and price.

Rated 5 out of 5 stars

Good customer service

Stephanie was very helpful pleasant and tuned into our needs

27 August 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful, pleasant, and tuned into your needs.

Rated 5 out of 5 stars

Great customer service and the lady…

Great customer service and the lady Lanlana really worked hard to find the holiday with winter sun and within our budget.
Would definitely recommend Hays Travel

27 August 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your wonderful review! We are so pleased to hear that our team worked hard to find you the perfect holiday within your budget. We appreciate your recommendation.

Rated 5 out of 5 stars

Always booked at Hays Travel Newry

Great experience from start to finish. Excellent staff.

25 August 2026
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Reply from Hays Travel - Newry

Thank you for your wonderful feedback! We are so pleased to hear that you had such a great experience with our excellent staff from beginning to end.

Rated 5 out of 5 stars

All I can say is Andy is fantastic and…

All I can say is Andy is fantastic and very patient. We were in with him last week and then back in yesterday to book a holiday.
He went through different destinations with us. The booking process was very easy.
A lovely person

26 August 2026
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Reply from Hays Travel - Newry

Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and found our service helpful and easy. We hope you have an amazing holiday!

Rated 5 out of 5 stars

Kerry was great

Kerry was great, always looks after me.

23 August 2026
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Reply from Hays Travel - Newry

Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive excellent service. We truly appreciate your kind words.

Rated 5 out of 5 stars
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Hi Trevor
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our team. We truly appreciate your kind feedback.

Rated 5 out of 5 stars

Great service.

I love the fact that I can speak to someone immediately to discuss a holiday. Very experienced sales assistants. Great choices of holidays.

20 August 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your wonderful feedback! We are so pleased to hear that you appreciate being able to speak with our experienced sales assistants immediately and that you found great holiday choices.

Rated 5 out of 5 stars

Can't fault anything everything well…

Can't fault anything everything well explain

18 August 2026
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Reply from Hays Travel - Newry

Thank you for your 5 star review. We're happy to hear everything was clearly explained. We appreciate your positive feedback!

Rated 5 out of 5 stars

Ticks all the boxes

Staff were so helpful in finding exactly what I wanted at price I could afford.

17 August 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your wonderful feedback! We are so pleased to hear that our staff were able to help you find exactly what you wanted!

Rated 5 out of 5 stars

Staff were perfect

The girl that helped us book a holiday was fab

18 August 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your lovely review! We are so pleased to hear that our team provided such wonderful assistance in booking your holiday.

Rated 5 out of 5 stars

Always an excellent service from Hays…

Always an excellent service from Hays Travel in buttercrane with Travel Consultant Andy wouldnt book with anyone else

18 August 2026
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Reply from Hays Travel - Newry

Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive excellent service from our travel consultant. We truly appreciate your loyalty and kind words.

Rated 5 out of 5 stars

Newry very welcoming staff

Friendly and easy to talk to.Andy in the newry store got all sorted, and put in all the requests, nothing was any problem

5 August 2026
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Reply from Hays Travel - Newry

Thank you for your kind feedback and 5 Star review :)

Rated 5 out of 5 stars

Lanlana was fantastic in helping us…

Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room requests and queries we had. She even delievered our travel documents to our home! We look forward to booking our next travels with Lanlana.

2 August 2026
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Reply from Hays Travel - Newry

Thankyou for your lovely review

Rated 5 out of 5 stars

It is always a very pleasant experience…

It is always a very pleasant experience when I visit Hays Travel. The staff are so caring and professional. They really give you first class attention.

31 July 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you always have such a pleasant experience when you visit us. We pride ourselves on our caring and professional staff, and it's fantastic to know they provide first-class attention.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

We came in to book a last minute…

We came in to book a last minute holiday and Ellie was so helpful and we will definitely be coming back in the future to book an other holiday with Hays travel.😊☀️

29 July 2026
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Reply from Hays Travel - Newry

Thank you for your kind feedback and 5 Star review :-)

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