Hays Travel - Newry Reviews 

607
TrustScore 5 out of 5

4.9

Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more

Company replied

Rated 5 out of 5 stars

All I can say is Andy is fantastic and very patient. We were in with him last week and then back in yesterday to book a holiday. He went through different destinations with us. The booking process... See more

Company replied

Rated 5 out of 5 stars

Great customer service and the lady Lanlana really worked hard to find the holiday with winter sun and within our budget. Would definitely recommend Hays Travel

Company replied

Rated 5 out of 5 stars

Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 35 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom

  • 02830480030

4.9

Excellent

TrustScore 5 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(607)

126,693 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

staff very efficient

staff very efficient , informative and friendly

3 March 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

Steph the travel agent was patient and…

Steph the travel agent was patient and helpful. After a booking problem caused by a mistake on my behalf she was able to correct it without any fuss.. wonderful support

3 March 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

We have been going to Hayes travel for…

We have been going to Hayes travel for years, the staff have been very helpful, in booking holidays, travel insurance

28 February 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

Knowledgeable, helpful staff

Knowledgeable, helpful friendly staff. They searched for Seaview room and sourced a cheaper option for the same holiday

19 February 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thankyou for your lovely review. I will be sure to let Keena know

Rated 5 out of 5 stars

Very helpful and patient

Very helpful and patient with us when booking. Finding the best place to stay fitting our requirements. Finding the flights that we want and all in a great price.

Thanks to Andy & Keena

18 February 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

I was very impressed with Shona in yhe…

I was very impressed with Shona in yhe Newry office,very nice personality & took me through my consult & booking with ease and patience.She was willing to check and explain all the possibilities & prices to suit me.
Thus is my first time using Hayes Travel in Newry which was recommended to me by my brother who has since booked though Hayes to join us on the same holiday. I will definitely return to Hayes Travel snd have already recommended it to others who are planning holidays.

13 February 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thankyou for your lovely review. I will be sure to let Shona know. :)

Rated 5 out of 5 stars

My trip to Spain

This was the first time I used Hays Travel I had excellent advice and help from Andy in the Newry branch. Documentation was sent within the hour.I would definitely recommend Hays Travel to friends and family

18 February 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for taking the time to review our service and leaving us with a 5 star review :)

Rated 5 out of 5 stars

booking…

Andy,was very helpful i done my booking over the phone.He got me the best price and was very informative.

17 February 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your 5 Star review and kind words regarding Andy , we hope you have a lovely holiday :)

Rated 4 out of 5 stars

Friendly

Friendly, helpful, explained

14 February 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your 4 Star review and kind words regarding our Team , we hope you have a lovely holiday :)

Rated 5 out of 5 stars

Help and guidance

Keenna, was a very helpful , understanding assistant, assisted professionaly with my requests,and outcome positive.

24 January 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your 5 Star review and kind words regarding Keena , we hope you have a lovely holiday :)

Rated 5 out of 5 stars

We were dealt with very professionally…

We were dealt with very professionally by a pleasant member of staff

5 February 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your 5 Star review and kind words regarding our Team , we hope you have a lovely holiday :)

Rated 4 out of 5 stars

Promt service

Promt service

1 February 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your 4 Star review and kind words regarding our Team , we hope you have a lovely holiday :)

Rated 5 out of 5 stars

The lady we spoke with was very…

The lady we spoke with was very helpful. She came across confident and offered great advice regarding our trip.

8 February 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your 5 Star review and kind words regarding our Team , we hope you have a lovely holiday :)

Rated 2 out of 5 stars

I made the enquiry on Saturday…

I made the enquiry on Saturday afternoon and was quoted the advertised price.
When I rang on Sunday to confirm the booking, I was told that the price had been increased by £100.00 per person.
I understand the concept of live pricing, but this seemed at best excessive, and at worst, well, better not to say anything.
Had my wife not had her heart set on this holiday, I would personally not have taken the booking.

2 February 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

We understand how frustrating price changes can be and can confirm that the agent advised you of this prior to the booking being made, in line with your request.
As you have stated, you understand that pricing is live and subject to change at any time before a booking is confirmed.
We’re sorry for the price increase; unfortunately, this was outside of our control.

Rated 5 out of 5 stars

Friendly easy process to book a short break

A very simple process for booking a short break in Lanzarote. Staff member very knowledgeable and friendly. Listened to our wishlist and found the ideal holiday.

25 January 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for taking the time to give us a 5 star review , we hope you have a lovely Holiday !

Rated 5 out of 5 stars

Portugal booking

The service was great and very pleasant and helpful..

25 January 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for taking the time to give us a 5 star review , we hope you have a lovely Holiday !

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look