Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more
Company replied
Location
Switch locationUnit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All I can say is Andy is fantastic and very patient. We were in with him last week and then back in yesterday to book a holiday. He went through different destinations with us. The booking process... See more
Great customer service and the lady Lanlana really worked hard to find the holiday with winter sun and within our budget. Would definitely recommend Hays Travel
Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom
- 02830480030
4.9
Excellent
607 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Shona made the process so easy when I was enquiring about a big trip . She listened , was very attentive & explained everything so well. She was very professional &
Friendly
16 June 2026
Reply from Hays Travel - Newry
Thank you so much for your wonderful feedback! I was delighted to hear that your experience was so easy and that everything was explained so well. I truly appreciate your kind words and 5 star review.
Reply from Hays Travel - Newry
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be knowledgeable and provided great care.
Eliie
Eliie , was our agent and she was brilliant so , patient and explained everything .
Nothing was a problem !
9 July 2026
Reply from Hays Travel - Newry
Thank you for your wonderful 5-star review! We are so pleased to hear that our agent was brilliant, patient, and explained everything so clearly. We're glad nothing was a problem for you!
It was quick and easy to make my booking
22 July 2026
Reply from Hays Travel - Newry
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the booking process to be quick and easy.
Shona was more than helpful
Shona was more than helpful, although we chatted we previously chatted with Kerry on the phone.
12 July 2026
Reply from Hays Travel - Newry
It's wonderful to hear that you had such a positive experience with our team. We're delighted that both Shona and Kerry were able to assist you so effectively.
Quick and easy process.
Dealth with Ellie,and the experience was flawless,quick and easy,will definitely be using again to book our future holidays,and we got a good deal too!!!
1 July 2026
Reply from Hays Travel - Newry
Thank you for your wonderful feedback! We are so pleased to hear that your experience was flawless, quick, and easy, and that you received a good deal. We look forward to helping you book your future holidays!
Reply from Hays Travel - Newry
Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team very helpful !
Kind Regards
Hays Travel Newry
Reply from Hays Travel - Newry
Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team Great !
Kind Regards
Hays Travel Newry
Reply from Hays Travel - Newry
Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team helpful and pleasant!
Kind Regards
Hays Travel Newry
The staff is just amazing
The staff is just amazing. They are soo kind and helpful and so supportive. It’s really pleasure to be in the office in Newry. I have been in a few other companies but my experience with them was totally different.
Thank you to the girl that booked my holiday ❤️
7 July 2026
Reply from Hays Travel - Newry
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our team in Newry. It's fantastic that our staff were so kind, helpful, and supportive. We hope you have a fantastic holiday!
Kind Regards
Hays Travel Newry
The experience was very good.
The experience was very good.
The lady was very helpful in explaining all my options.
Booking was straight forward
5 July 2026
Reply from Hays Travel - Newry
Thank you for your kind feedback! We are so pleased to hear that your experience was very good and that our team member was helpful in explaining your options. We appreciate your positive comments.
Kind Regards
Hays Travel Newry
Everything is good and first class and…
Everything is good and first class and I will be there every year
22 June 2026
Reply from Hays Travel - Newry
Thankyou for your lovely review.
As I have said in previous reviews 1st…
As I have said in previous reviews 1st class service and thats why I keep going back
Your holiday is being handled by professionals
28 June 2026
Reply from Hays Travel - Newry
Thank you so much for another fabulous 5* review, we really do appreciate it. We hope you have a fantastic trip away. From all the team at Hays Travel Newry
Excellent service
Excellent service. The young lady was efficient polite and very thorough.
24 June 2026
Reply from Hays Travel - Newry
Thank you for the lovely 5* review, we really appreciate it. We hope you have a fantastic time away. From all the team at Hays Travel Newry
Excellent customer service from hays…
Excellent customer service from hays travel staff ⭐️⭐️⭐️⭐️⭐️
16 June 2026
Reply from Hays Travel - Newry
Thank you for the 5* review and kind words, we really do appreciate it. We hope you have the best time away. From all the team at Hays Travel Newry
good communication and follow up
21 June 2026
Reply from Hays Travel - Newry
Thank you for taking the time in leaving us a 5 star review , we hope you have a great holiday.
Reply from Hays Travel - Newry
Thank you for taking the time to leave us such a wonderful review! We are so pleased to hear that our team member was very helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel Newry
Great staff.very helpfull
17 June 2026
Reply from Hays Travel - Newry
Veronica ,
Thank you for your wonderful review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.
Kind Regards
Hays Travel Newry
Travel agent Andy was so helpful.
14 June 2026
Reply from Hays Travel - Newry
Thank you for taking the time in rating our service and leaving us a 5 star review :)
Above and beyond
Kerri was so accommodating in answering all of our questions and requirements for our trip even in follow up emails before we had decided to book and then once booked we had an efficient response with itineraries and flights.
14 June 2026
Reply from Hays Travel - Newry
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was accommodating and efficient in assisting with your trip.
Kind Regards
Hays Travel Newry
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.