Jude was excellent, as have all your othe agents at the Newton Aycliffe Branch, been over the years. She listened showed interest in our requirements and was upbeat throughout. She booked in on li... See more
Company replied
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All the staff are very helpful and ,welcoming .Jude was very knowledgeable about everything we wanted to know ,giving us choices of other options too x Thankyou ,great manager & staff x
Company replied
We were served by a most helpful lady. She was very pleasant and extremely helpful. She went out of her way to ensure our needs were met. She contacted the holiday company direct and obtained a severa... See more
Company replied
Always have the best experience from advice, information booking a holiday or travel money. Friendly staff and very helpful. We booked through Linda this time and she was amazing.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Beveridge Way, DL5 4DS, Newton Aycliffe, United Kingdom
- 01325 320611
5.0
Excellent
1k reviews
Asks customers to review
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Very helpfull nice people to talk to
16 August 2026
Linda was very helpful and…
Linda was very helpful and knowledgeable without being pushy.
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The help given by Katie was great
The help given by Katie was great. I had lots of requests and changes and she was more than helpful. Nothing was too much trouble.
Very pleasant young lady.
30 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and polite when you booked your holiday. We truly appreciate your kind words.
Reply from Hays Travel - Newton Aycliffe
Thank you so much for booking with me, it was an absolute pleasure. So glad we managed to get something off your bucket list.
See you both soon.
Linda xx
All the staff are very helpful and…
All the staff are very helpful and ,welcoming .Jude was very knowledgeable about everything we wanted to know ,giving us choices of other options too x Thankyou ,great manager & staff x
2 August 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful feedback! It was my pleasure. Jude : )
Exceptional service as always at Hays
Jude was excellent, as have all your othe agents at the Newton Aycliffe Branch, been over the years.
She listened showed interest in our requirements and was upbeat throughout. She booked in on line for us and extended the service right through to sorting our Euro,s for us. Stress free experience supported by the lovely Jude
6 August 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely review, it was my pleasure. Have an amazing time! Jude : )
I booked the holiday over the phone…
I booked the holiday over the phone with Jude, she was very helpful and pleasant. All required information was provided, the holiday booking was excellent
6 August 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful feedback! We are so pleased to hear that booking your holiday was easy. We look forward to seeing you again soon.
Jude :)
Friendly helpful lady who booked our…
Friendly helpful lady who booked our holiday thank u
28 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your fantastic review. We are so pleased to hear that you received such a great deal. We truly appreciate your kind words.
Claire :)
Won’t book anywhere else
Always have the best experience from advice, information booking a holiday or travel money. Friendly staff and very helpful. We booked through Linda this time and she was amazing.
4 August 2026
Reply from Hays Travel - Newton Aycliffe
Thank you so much for booking with me, it was my pleasure as always.
Linda.
Hays Travel are Great!
First class. Easy to book again for our chosen holiday. Always happy to help and checked what was the best price.
2 August 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful feedback! We are so pleased to hear that booking your holiday was easy and that we could help you find the best price.
Jude :)
Reply from Hays Travel - Newton Aycliffe
Thank you so much for booking with me again, it was my pleasure as always.
Linda xx
We wanted a break away but we…
We wanted a break away but we didn't.did have next year's brochure we did get the break we wanted thankyou staff were very helpful
1 August 2026
Reply from Hays Travel - Newton Aycliffe
We're so pleased to hear that our team was able to help you find the perfect break for next year. Thank you for your kind feedback! Thanks Aimee :)
Knowledgeable and experienced staff
Had a very experienced and professional member of staff, Vicki had a good knowledge of many of the things we needed to know and gave us some good advice.
29 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you so much for this lovely feedback.
It was a pleasure seeing you both and I really do look forward to seeing you again soon and getting your next adventure arranged.
See you soon.
Vicki
As always our visit to Hays was very…
As always our visit to Hays was very pleasant , helpful and an enjoyable visit
29 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for this lovely feedback.
It was a lovely to meet all you ladies.
I hope to see you again all soon.
Thanks
Vicki
The lady who booked my holiday could…
The lady who booked my holiday could not have been more helpful
28 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you so much for booking with me. It was a pleasure to meet you and we are here to help if you have any queries along the way.
Linda :)
Your staff were very helpful and polite…
Your staff were very helpful and polite when we booked our holiday
19 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and polite when you booked your holiday. We truly appreciate your kind words.
The staff helped us out tremendously as…
The staff helped us out tremendously as we’ve never booked a holiday before
23 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you so much for booking with me. It was a pleasure to meet you and we are here to help if you have any queries along the way.
Linda :)
As per every year,the staff are…
As per every year,the staff are fantastic @ the Aycliffe branch.Been booking here for over 30 years,and every time the staff are perfect,so helpfull and professional can not fault the team 👍😄
21 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you so much for your wonderful review! We are so delighted to hear that our team consistently provides such helpful and professional service. We truly appreciate your loyalty over the past 30 years! Thanks :) Katie
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely feedback it was my pleasure. Jude : )
Reply from Hays Travel - Newton Aycliffe
Thank you so much for your wonderful feedback and for booking with me.
Vicki :)
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