I went into Hays Travel at Newton Aycliffe hoping to book a specific hotel in Sicily. Katy was excellent and patiently researched all the available dates and airports and found our chosen hotel and fl... See more
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See what reviewers are saying
Jude was excellent, as have all your othe agents at the Newton Aycliffe Branch, been over the years. She listened showed interest in our requirements and was upbeat throughout. She booked in on li... See more
Company replied
We were served by a most helpful lady. She was very pleasant and extremely helpful. She went out of her way to ensure our needs were met. She contacted the holiday company direct and obtained a severa... See more
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The person who helped us book our cruise was very pleasant and went out of her way to accommodate our needs.
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Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Beveridge Way, DL5 4DS, Newton Aycliffe, United Kingdom
- 01325 320611
5.0
Excellent
1k reviews
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Good customer service
7 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful review. It was my pleasure arranging your holiday for you.
Linda :)
Great experience at Hays Travel as…
Great experience at Hays Travel as usual! Wouldn't book anywhere else! Met Vicky for the first time today, she was very friendly, helpful and efficient! She went out of her way to help us find the holiday we were looking for
Thank you Vicky 😊
13 July 2026
Unprompted review
Reply from Hays Travel - Newton Aycliffe
Thank you so much for this lovely feedback.
It was a pleasure to meet you both and I hope that you got the dog sorted for your holidays.
I look forward to seeing you both again soon.
Vicki
Katie is a very pleasant lady and…
Katie is a very pleasant lady and competent at her job. It was a pleasure booking the holiday with her
12 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for this lovely feedback.
It was a pleasure helping get your holiday arranged.
I look forward to seeing you both soon.
Thanks
Katie
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful review. It was my pleasure arranging your holiday for you.
Linda :)
Linda went out of her Wayne to meet our…
Linda went out of her Wayto meet our needs and finally got what we requested
11 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your kind words, it was my pleasure as always.
Linda :)
Was very friendly and helpul0
10 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you so much for your wonderful feedback! We are so pleased to hear that you found our service friendly and helpful. We truly appreciate your kind words. Thanks Claire :)
Reply from Hays Travel - Newton Aycliffe
We're delighted to hear that our service was both quick and helpful for you. We truly appreciate your kind words! Thanks Katie :)
I was greeted with a smile
I was greeted with a smile
Got the holiday I wanted I even upgraded.
Lovely staff.
I Will definitely be using the shop again
9 July 2026
Reply from Hays Travel - Newton Aycliffe
Aww Thank- you for your lovely review, anytime it was my pleasure. Claire
Always Professional and helpful makes…
Always Professional and helpful makes process of booking easy
7 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to help you find the perfect holiday and explain everything clearly. Thanks Aimee :)
Staff always friendly Found the best…
Staff always friendly Found the best deal for the holiday I was looking for Booked and paperwork sorted in minutes
5 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you so much for your fantastic 5-star review! We are delighted to hear that our team was friendly and helped you find the perfect holiday quickly and efficiently. We appreciate your kind words.
The staff was realy good they helped me…
The staff was realy good they helped me find the holliday i was loking for and they explaned it all great
2 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to help you find the perfect holiday and explain everything clearly. Thanks Aimee :)
The staff at Newton Aycliffe are always…
The staff at Newton Aycliffe are always very helpful.
I went to book a specific destination, hotel and date.
Aimee quickly looked into my request and did a search for the best pricing. I was very pleased with the result.
1 July 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and found you the best pricing. We hope you have a fantastic trip! Thanks Aimee :)
Always a pleasure to book at our local…
Always a pleasure to book at our local Hays especially with Claire she goes through everything step by step with us and we have a good laugh as well
1 July 2026
Reply from Hays Travel - Newton Aycliffe
Aww, thank you for your lovely review it was my pleasure. Claire:)
Reply from Hays Travel - Newton Aycliffe
Thank you for taking the time to share your positive experience. We are delighted to hear that our team member consistently provides excellent service.
Kind Regards
Hays Travel
Katie was very friendly and chatty
28 June 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for booking with me :) Thanks, Katie
Brilliant friendly service from all the…
Brilliant friendly service from all the staff at Newton Aycliffe Branch. Nothing is ever too much trouble 5 star service
26 June 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely review and booking with us again, have an amazing time! Jude : )
Claire was absolutely brilliant when…
Claire was absolutely brilliant when booking our holiday. She looked into diffrent options on how to safe money nothing was too much work for her.
25 June 2026
Reply from Hays Travel - Newton Aycliffe
Aww thank you for your lovely review, it was my pleasure. Claire :)
Excellent service
Excellent service, helping us book our first holiday as a family of 3, friendly and very helpful. Will definitely use Hays Travel again, thanks Aimee!!
20 June 2026
Unprompted review
Reply from Hays Travel - Newton Aycliffe
Thank you so much for your kind review. I'm glad we could help you get your first family holiday sorted. I hope you have a great time! Thanks Aimee :)
When we booked our holiday they were…
When we booked our holiday they were very helpful n went through everything about our holiday with us.From where we are to be picked up from.
10 June 2026
Reply from Hays Travel - Newton Aycliffe
Aww thank you for your lovely review, it was my pleasure. Aimee :)
Reply from Hays Travel - Newton Aycliffe
Thank you so much for this lovely feedback.
Its always a pleasure seeing you both and getting your amazing holidays booked.
I look forward to seeing you both again soon.
Thanks
Vicki x
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